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“The hotel staff needs to get a merit medal...”

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Glenview ITC Plaza Chongqing
Ranked #18 of 3,212 Hotels in Chongqing
Reviewed May 17, 2011

Before writing this review I actually had to fight with myself for selfish reasons.
I knew that if I will write it - it might be harder for me to find reservations in the future. :-)
But as one knows how to fault and complain, one should also know how to compliment and laud.
I stayed at the executive floor, and as such - my review regards the relevant facilities / services .
The hotel is located in a very good spot (depending of course on your reasons for visiting) - taxis are always there and supermarkets / stores / restaurant are practically attached. also very close to the "liberation square" (now sponsored by Rolex)
The room is very cozy and nicely decorated, very large and comfortable bed , a working desk and a sofa / small sitting area .
Bathroom has both bath and a shower , and was spotless.
I did not even open the TV - but i saw that they have HBO and ESPN networks as well as the regular channels. Internet is VERY fast, and also wifi at the lounge.
Since the executive floors start at the 34th floor - there is nice view over the high rises of the city and the bridges on the river (daily smog permitting )
I am not a breakfast guy (Only coffee) but by the looks of it - there will be no problem to anyone finding their flavors at the buffet , which is served at the 39th floor executive club featuring an even nicer view to open the day with.
The Minibar is totally complimentary , and can be asked to refill when desired.
The executive lounge is open until midnight, and has hot and cold drinks, as well as fruits , small cakes or cookies, and even alcoholic drinks in the early evening.
All this was truly overshadowed by the incredible staff.
I am a "hardcore" business traveler, whom on the last 2 years counted more than 650 days in hotel (mainly in Asia) but I can easily say that the staff in this hotel is by far the most efficient, nice, and professional that I have encountered.
Every question, request or inquiry was not only immediately answered by the staff, but was executed a broad smile. (and with a very welcomed rarity in china - excellent English !!)
In fact, the staff impressed me so much, that It even triggered me to send a mail to the manager asking to acknowledge them on my behalf.
the only strange thing at the hotel (and I use "strange" because it is not really a problem) is that the hotel seems to share the buildings with some bureaucratic offices or the likes, so sometimes the elevator stops at the middle, and you feel like in another building/world for 20 seconds ...
Also the entrance is quite small and uninviting, but other than that - everything else was just perfect. No doubt where I will stay from now on when in Chongqing.

Room Tip: Take the executive floor.!
See more room tips
  • Stayed: May 2011, traveled on business
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1  Thank krembo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 - 63 of 301 reviews

Reviewed March 18, 2011

The entrance to the hotel is small for a 5-star hotel but once inside the hardware was pretty good. The room was comfortable and large. Internet access was fast and there was easy wireless coverage in the restaurant. Quality of the coffee during breakfast was disappointing, though.

The hotel is located within walking distance to the Liberation Monument, a landmark in this part of the city and located at the centre of a square designed for pedestrians only.

I had a great deal due to a corporate rate; so no complaint on the price. Overall I must I say I enjoy my stay there.

  • Stayed: March 2011, traveled on business
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2  Thank Ron2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2010

Luxurious hotel with efficient and smily service.
Room perfect with a very confortable bedding, clean modern and quiet room.
Price expensive especially the hotel spa!!

  • Stayed: November 2010
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1  Thank AsiaTrottersChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2010

Conveniently located hotel, within 5 minutes walk of the Jiefangbei shopping area. The hotel is also a short walk from Hongyadong, Jialing and Yangtze river cable cars and other tourist sights. The bar/entertainment area near the Jiaochangkou CRT (monorail) staion is also very close by.
The rooms are large and very comfortable. Plush bathrobes and slippers are provided and are very high quality. Rooms are well appointed with many thoughtful extras, such as LAN plug-in for internet next to the bed (not only on the desk) and an electrical outlet in the wardrobe/closet (nice for charging mobile phone, iPod, etc.). There is also an umbrella provided (for Chongqing's rainy days). There is a good selection of international news and entertainment channels, as well as numerous Chinese channels (including Channel V and MTV).
The large and well designed bathroms have rain showers and a large bathtub.
Service was decent (but by no means exceptional) during my two visits to this hotel.
Housekeeping was quite good however, quickly responding to any requests and cleaning the room quickly every day.
The big selling point is the nice rooms and good value. This hotel is recommended to anyone visiting Chongqing and lookind to stay in the downtown area.

  • Stayed: September 2010, traveled as a couple
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2  Thank kevin0870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2010

Very good hotel for the material elements: room, location, building

Very poor when it comes to listen to an hotel customer simple need.

After a day walk, my wife and I could not use the long-awaited (pretty good) swimming pool; we were not allowed as customers to swim without a swimming hat (which is fine and we do accept any policy as long as solutions are provided). What we did not accept is the strange tough tone of so-called hotel "management" (police like) of "you have to buy a hat" (by principle, it should be included in room price, or even like in mannay places, few should be available for customer tourists or if you did not have your purse that day with you..., solutions should always be found to satisfy a customer... like we put on hotel bill, like here a spare one, like "yes you could use for once a shower hat" as proposed, like "we are very sorry" but...). By the way, no where when we book, a specific policy was mentionned... So if you use any of their restaurant, make sure the table is included (joke) ;) In fact, it is not such a big deal, it is more the police tone and the "wall", the no-listening attitude, the no-offered-solutions from hotel management that disappointed us deeply than the initial incident.

It took 20 mns to get down our bagages from the room to our taxi. Not acceptable at all.

  • Stayed: September 2010, traveled as a couple
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4  Thank camok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2010

I had a one one stay in Chonxqing and this hotel was selected by my colleague.

As a hardcore business traveller it is always a pleasure to find a hotel that appeals to the needs of a busy and usually weary traveller.

I stayed in a beautiful and spacious roomon the 38th floor. The bedroom was new and tastfully decorated. With the temperature soaring into the high 30's (celcius) the airconditioning worked a treat and I enjoyed a wonderful sleep in a cool, quiet, dark room (great blockout) curtains with a wonderfully comfortable bed.

The bathroom was excellent with a bath and shower and there was a good supply of quality toiletries.

There is a well equipped gym with very modern gym equipment.

The restaurants were good with a good selection of quality food and the breakfast bufftet offered a godd mix of european and asian foods with an egg station aswell.

Finally, whilst the english of the staff was not outstanding, they were annd very helpful and friendly.

I will definitely staff again !

  • Stayed: August 2010, traveled on business
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1  Thank Darren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2010

This hotel is centrally located in the main area of Chongqing. It is over the road from the Marriott, three blocks from a major pedestrian mall and within walking distance of many many tourist things.

The room was large, with all things you would expect for a 5star hotel - large comfortable bed (not hard! and also with a selection of pillows), great bathrooms with separate shower and bath, desk and fridge. I had a suite room with a separate dining/kitchen area and lounge with tv.

The service was very good, with front reception staff speaking good english and also the concierge could tell the taxi driver where to go. The hotel has many bars, restaurants, cafes, fast food, markets, etc all within a block or two - so everything is close and easy to get to. There is also a train station close by.

I did not use the facililities or restaurant in the hotel, so can't comment on them.

  • Stayed: May 2010, traveled solo
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1  Thank HK71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Glenview ITC Plaza Chongqing

Address: No.66 Qingnian Road, Yuzhong District, Chongqing 400010, China
Location: China > Chongqing Region > Chongqing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#9 Business Hotel in Chongqing
#17 Luxury Hotel in Chongqing
#19 Best Value Hotel in Chongqing
Price Range: $87 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Glenview ITC Plaza Chongqing 4.5*
Number of rooms: 436
Reservation Options:
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Also Known As:
Glenview Itc Plaza Chongqing Hotel Chongqing
Chongqing Howard Johnson

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