If you're wondering why most of the restaurants you're visiting in Beijing has service that is 'lacklustre' at worst and 'okay' at best, it may be because this 1,000 capacity restaurant has hired all the good ones. I say this in slight jest but honestly this restaurant has to have the best service I've seen in all my years living and working in China. Everyone, from the waiters to the busboys, greets you with a cheery "welcome" or "hello", and staff would go out of their way to help you.
Xiao Lee, who was waiting on our table, was truly a character and knew how to build rapport with customers and made sure we all had a great time. I can't remember the last time a waiter was so engaging and made us all laugh so much.
The service is attentive without being overbearing. Plates are cleared soon after they're finished but the staff doesn't hover over you.
In light of all the fantastic service, the food is slightly overshadowed even though it was terrific as well. We ordered a tiger prawn dish that came with lychee - delicious! Also enjoyed all the other dishes, including a soup, a beef steak, a tofu dish, and mushroom dish (photos attached to this review).
In short, it seems hard to go wrong with Na Jia Xiao Guan. Commendations especially to the team for making this massive, busy restaurant run like a well oiled machine that still offers a great, personalised experience. Will definitely be back.
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