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“BEST customer service I've ever experienced in China!”

Man fu Lou Chinese Hot Pot
Ranked #74 of 12,627 Restaurants in Beijing
Certificate of Excellence
Price range: $5 - $10
Cuisines: Chinese, Asian
More restaurant details
Restaurant details
Good for: Dining on a budget, Families with children, Kids, Large groups, Local cuisine
Dining options: Dinner, Lunch, Reservations, Seating, Serves Alcohol, Waitstaff
Neighborhood: Houhai
Tianjin, Tianjin, China
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“BEST customer service I've ever experienced in China!”
5 of 5 bubbles Reviewed February 13, 2013

The hot pot was tasty, but the service is what really sets this restaurant apart from others like it in China! I've eaten at lots of hot pot places, but the service here was incredible! The servers were constantly refilling our teacups and being sure we had everything we needed without us asking. At one point my mom splashed sauce in her eye and a nearby server rushed over to hand her some napkins. They also come by the table periodically to refill the hot pots and skim the foam off the top so your pot is always full of clean broth for cooking your meal!

To top it off the staff was friendly, the restaurant clean, the meal affordable and food good!

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank mlek891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 reviews from our community

Visitor rating
    29
    28
    4
    0
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
32 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“A delicious experience”
5 of 5 bubbles Reviewed October 24, 2012

We found this restaurant after walking from Tiananmen Square, through the Forbidden City and the park with our children (10 and 13). What a great find for lunch! This style of restaurant involves cooking your own meat and vegetables in a pot of boiling water/stock at your table. The food was really fresh and delicious and the staff were extremely helpful - they could see we were a bit unsure about what to order and how to cook it. The menu had pictures which was very helpful and even though the staff spoke no English and we spoke no Mandarin the waitress showed us how to cook the meat in the hot pot.
The cost was very reasonable and the toilets were clean.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank imof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level Contributor
308 reviews
130 restaurant reviews
common_n_restaurant_reviews_1bd8 186 helpful votes
“Great meal and very helpful staff”
4 of 5 bubbles Reviewed January 3, 2012

We visited here on our first night and were totally unaware that this was a Hot Pot restaurant. We hose it as we were tired, it was near our hotel and it had a lovely looking front area. In fact we did not even know what the deal was with Hot Pot restaurants and only AFTER ordering and getting assistance from the staff did we get it! Pretty naive I now know.
Given our naivety and complete lack of Chinese the staff were great – really friendly and helpful. We loved the experience and enjoyed the food and beers. Three weeks later with our China travel over this meal still stood out as one of our best.

Visited September 2011
Helpful?
2 Thank flan_1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“Great down home cooking!”
5 of 5 bubbles Reviewed December 19, 2007

Great down home cooking!

Helpful?
Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

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