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“Hotel Kapok is not a "boutique hotel"”

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Hotel Kapok Beijing
Ranked #67 of 6,522 Hotels in Beijing
Tel Aviv, Israel
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel Kapok is not a "boutique hotel"”
Reviewed November 2, 2012

The Kapok calls itself a " boutique hotel". Wishfully. Do you think you have a reservation? Maybe, if you say "yes" ,it means "maybe". If you say "I have a reservation for a room on the 5th floor" (from two weeks ago), you may get the serious answer we got :we are full, you have to take a room on the second floor. Which is the difference? On the second floor ,we weren't able to open the curtains - the rooms face an other building (very close).
The bathroom is closed with a curtain-no door, all its walls are transparent glass. Very unpleasant if you are not alone.
BUT:
*The location - very good, close to the Wang fu Jing shopping mall & pedestrian road;
*In the restaurant - very nice staff. Bell-boys -very helping and polite.

Room Tip: Maybe having a confirmed specification "room with a view at 5th or 6th floor"
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Helene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (141)
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Paia
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 1, 2012

Stayed in Hotel Kapok during a four day trip to Beijing in February. It was on sale online and the rooms looked to good to be true for the price. But upon arrival, they proved to be as good or better than pictured... and one of our rooms got upgraded to a fantastic suite. The lobby has some features that are dated attempts at swank chic. The rooms were above expectation, however. Loved it here and thought the staff was amazing. Great location. Loved the floofy white down duvets (i could have been lost forever in that bed!), variety of pillow choices, aromatherapy burner on my nightstand, luxurious and classy bathrooms... everything was tasteful and comfortable. It was a wonderful and somehow homey experience. Would stay again in a beartbeat. Highly reccomended.

Room Tip: The Fashion Suite I was upgraded to was lovely. The other suite i stayed in was also incredibly comf...
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  • Stayed December 2011, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Wales, United Kingdom
Level 5 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed October 30, 2012

We had printed off a Chinese translation of the hotel website and had no problems with a taxi from the airport.
I have to agree with other reviews on TA that the Kapok is just a little tired-but it's very reasonably priced and the location is excellent.
We got there late afternoon on the last day of the National holiday week in October and strolling past the walls of the Forbidden City-which was floodlit for the holiday-was just magical. As a previous review has said: 5mins walk to Forbidden city and 5mins to Wangfujing St via the Donghuamen night market.
Bedroom: Reasonably spacious. We had no problems with the bed-we prefer a firm king-size which is what we got. Plenty of pillows.
The 'courtyard' idea is quite bizarre-I expected it to be like a balcony on the external side of the room, but it's between the room and the hall, it's about 2/3 the size of the room. Ours was a little pond with shrubbery and stones-you do have access to it, but why would you want to? It's just a waste of space. You do need to close the curtains on it or you can be seen from the hall when the lights are on.

Bathroom: we had no mould in our bathroom. It is weird to have glass walls to the bathroom and if you were travelling with a friend rather than a partner it could be quite difficult. We kept the curtains closed around it the whole time-partly because it was very easy to walk into the glass in the middle of the night! Excellent shower. Good bath products.

Staff: nothing was too much trouble. The concierge guys were particularly good-they booked train tickets to Xi'an for us and when we had difficulty getting a taxi to the station they made a call and got a friend to take us!That was beyond the call of duty and was much appreciated-we'd have missed our train otherwise.
Breakfast: It was about £7 each. We thought the breakfast was pretty good-lots of choice and well prepared-but if we were in a hurry we just ran across the road to Subway.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gilco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vladivostok, Russia
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 25, 2012

Pros - location. Very close to Forbidden City, just go straight 5 min and you'll get Eastern gate, turn left, walk 5 min more and you'll get Central gate. Also close to Wangfujing street - another 5 min walk to opposite direction. Subway station Dengshikou is a 10 min walk.
Cons - location! Impossible to take a taxi near hotel. And it's very difficult to explain to taxi driver its location, even if you show hotel card, they don't know (or pretend that don't know) where it is.
Room is ok, had a courtyard double on 2 FL. Beware - courtyard faces to your room by one glass wall and a hallway by another glass wall. So if you don't use curtain you can see hall from your room. the same thing with shower room...well it's not actually room with door, just some space separated by glass and curtain - real fresh shower))
Nice staff, good hotel

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mila_K25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 20, 2012 via mobile

Last few comments seem to be very accurate. Hotel is in a great location, staff welcoming, breakfast has something for everyone. But not a four star- tired hotel, bathroom mouldy (but otherwise acceptable), very firm mattress which seems to be standard in all Chinese hotels, but if catering for tourists then need to get something softer than concrete.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manish249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level 5 Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 17, 2012

I chose to stay at Kapok based on tripadvisor reviews. I wish I saw what I see on TA now before I booked, but I see they were written around the time of my stay! We stayed here 6 nights. Let me start with what is good: the staff is friendly and responsive enough. I don't like to diss a place where the staff was nice, but I am doing this in the spirit of constructive criticism. The Kapok was obviously once a lovely hotel, the good bones are still there, but it looks like someone stopped caring a long time ago. Ditto the earlier descriptions of the bathrooms. We arrived very very late one night, dizzy from exhaustion. In the light of day the next morning, I discovered major mildew around the faucets, tiles that needed serious regrouting, safe was not working, fridge was not working. We called to report and they came right away: maid hauled the fridge by herself and replaced it, they tinkered with safe 'til it worked, scrubbed off the mildew (only to expose seriously old and worn metal fixtures.) The towels were pathetically threadbare, the sheets were very clean, starched even but frayed at the ends. And the poor sweet maids' uniforms, were torn with holes!!!!!! Must say the cleaning staff were so friendly and helpful. And aside from the moldy faucets, the room was clean and always well made up daily. The laundry service was excellent, clothes came back immaculately pressed and packed in plastic to look like new. Breakfast was kind of overpriced in my view, but it was good and hearty, convenient if you needed an early start with no time to stop elsewhere. Short 5 min walk from "snack street" a must-see for 1st time visitors, and a few meters more to the shopping pedestrians-only street with malls and lots of eating places including the famous QuanJude Peking Duck restaurant. Good bones: nice layout, lots of light, nice touch with the "gardens" and the center lighting is charming, Dining area is actually pretty, and the "library" is a cute touch, staff is friendly and efficient. Obviously reform needs to come from the top: the beds are hard (I am told Chinese style, but if most of your guests are not Chinese?) the bathrooms need a serious make-over, the aircon was warm at times, the closet doors were not sturdy, the light in the closet needed to be propped up to stay on, new linens please! Someone in top management needs to start caring, and fast! So really, a tired lady of a hotel, in dire need of rejuvenation! But there is hope.

Room Tip: Ask for a room facing away from the street. There is a photogenic group of bird cages with birds acr...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TwinMamaNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong, Australia
Level 6 Contributor
81 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed October 15, 2012

My wife & I spent 6 nights at the Hotel Kapok

Pros:

- Good location, Tiananmen East metro, Tiananmen Square, Forbidden City and Wangfujing Street (main shopping area) all within 10-15 min walk. There were also several restaurants across the road and within 100 metres.

- Staff were very friendly and helpful and could speak English
- comfortable bed
- Block out curtains were quite effective
- Room was quiet, and clean apart from tiles in bathroom (see below)

Cons:

- Aircon was next to useless. The lowest the room temperature got to during out stay was about 24c normally sitting on around 25-26c despite it being set at 19c. When we raised this on the first day, it was suggested we leave the window open and it would be probably be cooler outside and let some cooler air in.
- We were not fans of the toilet, shower, bathroom layout. All were separated by glass partitions which meant no privacy as such, except for between these areas and the bedroom if the surrounding curtain was pulled over.
- WIFI signal was very low and speed slow
- the 'in room" safe was not fixed
- breakfast (we didn't eat there) was an exorbitant 125Y per person
- lighting was very dull
- grout between tiles in bathroom was filthy (see photos) and despite having mentioned this and provided my email address to management when filling out my rating report when leaving I haven't even had the courtesy of a reply. So much for customer care!!!

Would we choose to stay at Hotel kapok again? probably not if we could find another suitable hotel.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yotsmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kapok Beijing

Property: Hotel Kapok Beijing
Address: No.16 Donghuamen Street, Dongcheng District, Beijing 100006, China
Location: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#45 Best Value Hotel in Beijing
#56 Business Hotel in Beijing
#56 Family Hotel in Beijing
#59 Luxury Hotel in Beijing
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Kapok Beijing 4*
Number of rooms: 89
Official Description (provided by the hotel):
Hotel Kapok in Beijing is a uniquely designed boutique hotel located in the heart of this ancient Chinese city. A modern looking boutique hotel crafted with a touch of Chinese influence, next to the Forbidden City in Beijing. The lantern, a traditional icon in China, is used as a concept of exterior design, which breaks the boundaries between inner space and outdoor environment. An unconventional layout presents a spacious area; the ample use of glass enhances the natural light and the bamboo courtyard in the lobby slows the pac e of urban life. Hotel Kapok consists of 89 guestrooms and 16 suites, appointed with small gardens on the balcony. The interior design focuses on simplicity and pureness: white is all-pervading in the room, wooden floors and glass built bathrooms liberates the traveler's body and soul. The "Staircase Library" certainly increases the joy of reading. Hotel Kapok delivers personalized services while providing conveniences such as restaurants, bars, meeting rooms, business and fitness center.Hotel Kapok is located in the heart of Beijing , on the east side of the Forbidden City, minutes away from the famous shopping district Wangfujing. Tiananmen Square, Temple of Heaven, Beijing Train Station is also close by. ... more   less 
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Also Known As:
Kapok Hotel Beijing

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