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Wanda Vista Beijing
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Reviews (1,610)
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All reviewssofitel beijingsofitel brandstar hotelpillow menuthe club loungebreakfast buffetplatinum memberbeautiful hotelhotel experiencesilk marketbusiness districtexecutive floorrooms are largebusiness tripsubway stationbusiness hotelforbidden city
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Reviewed July 20, 2013 via mobile

If to use a five star hotel standard to rate this hotel, Sofitel is again a disappointment.

- inefficient front desk staff: we arrived in groups however only two front desk staff handling the whole group (around 8 guests waiting) they did not acknowledge you. weren't us transparent?

- reluctant concierge: wanted to book a taxi from outside of Sofitel to the airport. Concierge immediately say no. But I know there is an Apple App in Beijing to book taxi. I need to ask for a several times before they can use iPad to book for me.

- breakfast choice: very limited. Thet even use concentrete juice!

- mosquitoes in room: you know what O meant. How can you sleep at night with mosquito siren all night.

Overall, this hotel is quite aged. There are many empty boxes in your room without putting things inside. If you want to look for a particular thing it will take you sometime to look at each box.

  • Stayed: July 2013
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Thank True_Hotelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty L, Personal Assistant to General Manager at Wanda Vista Beijing, responded to this reviewResponded July 21, 2013

Dear True_Hotelier,
Thank you for your comments on TripAdvisor.
I apologize that we brought you such an unhappy experience. Please rest assured that I have already shared your feedback with related department heads for their improvement and follow up.
Hope you could give us another chance to serve you better in the future.
Best regards,
Betty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

Nice hotel decoration, and excellent breakfast. Rooms are lovely, but the toiletry has been downgraded. Hard to get taxi from the hotel, and could not see the Door staff managed well. Did not get friendly departure, and felt the staff did not care.

Room Tip: Higher floors are better rooms. Defintely non-smoking rooms in this hotel.
  • Stayed: June 2013, traveled on business
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1  Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty L, Personal Assistant to General Manager at Wanda Vista Beijing, responded to this reviewResponded July 21, 2013

Dear Amy R,
Thank you for sharing your comments with us on TripAdvisor.
Sorry that we gave you the impression of lacking care. Actually our goal is to serve our guests from the heart and make our guests feel like home.
Besides I am glad to see you like our decoration, rooms and breakfast. Please rest assured that I have already shared all your feedback with related department heads for their follow up and improvement.
Thank you for your kind notice.
Best regards,
Betty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

A luxury hotel with a cozy atmosphere. Staff that really seamed to care, and you felt that many of the local junior managers really where up and coming hotel folks with high ambitions. They have a great guy at the airport with a good sense of humour!
Some local staff lacked in english, but then this is China...
Classic hotel design that makes you forget that you are in what is essentially yet another grey Beijing building. But once inside you could be in any of the classic hotels in the world. Not over-done, but classic warm luxury. I wonder why not more hotels chose this way - so called design hotels feel out dated in a few years, and need to be redecorated at high costs.
Good breakfast buffet, but missed out on some essentials like müssli... ?? Also coffee needs a boost...
French restaurant is worth its own review! Astonishing meal! A must try!

Room Tip: Executive floor rooms are great value! Super service by staff in executive lounge!
  • Stayed: July 2013, traveled on business
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Thank Z-brox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty L, Personal Assistant to General Manager at Wanda Vista Beijing, responded to this reviewResponded July 21, 2013

Dear Z-brox,
Thank you so much for your comments on TripAdvisor.
Glad to see that you like our decoration and design. We would like to provide our guests with a feel of luxury and a sense of French Elegance. With the warm lightings and color, we hope our guests can still feel like home after a long day trip.
Hope we can have you stay with us again in the future.
Best regards,
Betty

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Reviewed July 11, 2013

This is a well located hotel close to the subway and shops. Staff are friendly and well trained. Excellent concierge service. Breakfast was delicious with a wide variety of dishes. The rooms are spacious and neat. Bathroom is modern with thick, luxurious towels

Room Tip: Ask for a room higher up.
  • Stayed: May 2013, traveled with friends
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Thank Diasepam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty L, Personal Assistant to General Manager at Wanda Vista Beijing, responded to this reviewResponded July 21, 2013

Dear Diasepam,
Glad to read your comments on TripAdvisor.
I will share your recognition with all our Sofitel Ambassadors which I am sure will serve as a great encouragement for them.
Looking forward to your next stay.
Best regards,
Betty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

Selected this hotel because of the rating on this site.... was there w/ my colleague for business trip last week for few days, and the hotel was not as expected. It's kinda over-rated. The location is not bad, yet the room itself is quite out-dated. Strongly believe it was once a 5-star-hotel, but not anymore. There were stains on the towels.... the carpet was not particular clean.... bed was okie, but the pillows were too soft. Breakfast was good though.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mfu0403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty L, Personal Assistant to General Manager at Wanda Vista Beijing, responded to this reviewResponded July 21, 2013

Dear mfu0403,
Thank you for your comments on TripAdvisor.
Regarding the facilities issue, please rest assured that I have already shared your feedback with related department heads for their follow up and improvement.
Hope you could give us another change to serve you better in the future.
Best regards and have a nice week ahead!
Betty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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