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“A solid "meh"”

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Grand Mercure Beijing Central
Ranked #99 of 6,461 Hotels in Beijing
Perth, Australia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A solid "meh"”
Reviewed February 13, 2014

Absolutely nothing interesting, impressive or noteworthy. A moderately comfortable bed in a moderately decorated room with two moderate restaurants. The only thing even remotely extravagant is the price of everything and the service tax thrown on top of that.
Rooms are totally smoked out, even the non-smoking ones, the wifi is hit-and-miss; claims to charge you, but doesn't (one redeeming factor.) Bathroom looks like the renovation funds ran out after the main room was finished.

Location's okay, but taxi drivers struggle to find the place, even in Chinese.

Fine if you're looking for a bed and want to pay too much.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juic3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review, February 16, 2014
It is with a regret we read about your comment of your stay at our hotel.
We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Refer hotel Wifi, we will complete the project to all hotel guest room and public area with comp access at the end of Feb. Hotel also will undertake the renovation plan in the mid of this year. For Taxi issue, next time, you may contact our Concierge staff to make the arrangement in advance. We appreciate your valuable comments and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
London, United Kingdom
Level Contributor
108 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed February 12, 2014

The Mercure in Beijing is an average hotel - average decor, OK rooms, acceptable breakfast. But it falls below average because of some key things:
• A non-smoking room on a non-smoking floor shouldn't have had what smelt like a bus-load of chain-smokers stayed there before you - it stunk. I asked to me moved, which was done seamlessly.
• The heating was very noisy and not very effective - good warm duvets though thankfully.
• The lobby was almost as cold as outside - people wearing coats and hats in the lobby whilst drinking coffee is a not a welcoming sight.
• My biggest gripe was the internet - just awful. More an information dirt-track than an information superhighway.

I raised all of these problems and the staff did what they could during my stay but most of these problems were bigger than what they could at the time.

Overall, not very good.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review, February 16, 2014
Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies.

At Grand Mercure Beijing Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 11, 2014

My second stay at this charming hotel. Great staff, very friendly and the reception at the front desk, second to none. Especially from Ralf who did his utmost to make the stay so comfortable. I'm very happy here and will be sad to move to another hotel in Beijing to complete this particular business trip. The location is perfect. I like this place a lot.

Room Tip: The higher floors, I stayed on the 9th. this time, seem a lot quieter. Rm 916 is so comfortable!
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonHedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review, February 16, 2014
Thank you very much for giving us the feedback on your stay with us at the Grand Mercure Beijing Central.
We are delighted to learn that you had a pleasant stay with us for the second time and particularly happy with the service from Ralf at the front desk. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and we hope to have you stay with us the third time very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2014

The location is good. Room is clean. I'd rather prefer a shower room, not only a bathtub. My suggestion is customers need swipe there cards when getting in the elevator, so that they can feel more secure.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review, February 13, 2014
Thank you for your comments and constructive feedback which enables us to improve our products and services to measure up to all guests' expectation. We will share with all of our team your positive comments. We appreciate your sharing your concerns for safety issue. We have the project very soon to upgrade our guest room key card system and by then, all guests will use their room key to access the elevator and the room.
Once again, thank you very much for your feedback and we look forward to welcoming you back to stay with us very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 11, 2014 via mobile

This hotel was lovely, the rooms were clean and staff friendly, and the breakfast was good. The hotel is very central with in walking distance of the forbidden city, though the tube is really close. For any English speakers who don't speak any Chinese the tube is really easy to navigate far easier than London. We did have problems ordering food outside the hotel even in subway which had English signage. I would definitely recommend this hotel.

Stayed February 2013
Helpful?
1 Thank AFilAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review, January 14, 2014
Thank you very much for taking the time to tell us about your experience at Grand Mercure Beijing Central. We are delighted that you are satisfied with our Room, staff and breakfast. The hotel is located exactly the central where subway line 1, 2 and 4 are easy accessible. It is always a pleasure to receive positive feedback and it has been passed to our team.
We really hope you may come back to stay with us for your next visit in Beijing very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ostrava, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 11, 2014

This wasn't a pleasant stay. The room service was bad, minibar wasn't refilled, things were scattered on the table and bedside tables. The staff wrote bad adress in chinese language for taxi. I don't recommending this hotel.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Michaela Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBC6684, Manager at Grand Mercure Beijing Central, responded to this review, January 14, 2014
Dear Guest,
It is with much regret we read about your comment of your recent stay at Grand Mercure Beijing Central.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Executive Housekeeper has enhanced to refill the mini bar items on time. The Food and Beverage is look into the room service matter and make sure we keep up our standard. Refer to the Chinese translation, already brief our concierge staff to make sure to know clearly guest destination and then write down accordingly.
We appreciate your valuable comments and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Beijing Central

Property: Grand Mercure Beijing Central
Address: No.6 Xuanwumen Nei Main Street, Xicheng District, Beijing 100031, China
Location: China > Beijing > Xidan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#72 Best Value Hotel in Beijing
#88 Luxury Hotel in Beijing
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Beijing Central 4*
Number of rooms: 290
Official Description (provided by the hotel):
The Grand Mercure Xidan Beijing is located in the commercial and retail heart of Beijing, walking distance from Tiananmen Square and only 45 min from the airport. The hotel offers 290 rooms featuring city views, as well as a cafe restaurant, lobby lounge, fitness centre and swimming pool. With exceptional service and facilities, the hotel is perfect for that special weekend holiday as well as an ideal conference venue for business travellers. ... more   less 
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Also Known As:
Grand Mercure Beijing Central Hotel Beijing
Grand Mercure Xidan
Mercure Hotel Beijing

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