very disappointing, the location of the hotel is excellent however the rooms were tired and In need of some decorating,
the check in procedure was extremely slow (over 1 hour to check in).
There were public areas of the hotel which were under reservation which was also disappointing,
we also chose to use the club lounge facilities, the room was very pleasant and the staff were extremely helpful however the snacks on offer were quite poor and not up to the standards for a hotel of this level,
we also had issues over quoted prices, we booked the rooms well ahead of the trip and later on we asked for a club lounge access, we were quoted 400RM per night however on check out we were charged 650RBM it was explained that the quote related to a different category room, we challenged this as the hotel knew which rooms we had booked and the quoted price should be honoured despite countess emails this was not accepted by the hotel and we were charged the inflated price,
we would not have paid the 650RBM per night as the facilities did not justify this price and bearing in mind we had 2 rooms the additional cost of 2000RBM was totally unacceptable.
the hotel's lack of willingness not compromise on his was very disappointing.
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- Also Known As:
- Raffles Hotel Beijing
- Beijing Raffles Hotel
- Raffles Beijing