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“A great place to hide from polluted air; nice spot!”
Review of Beijing Hotel NUO

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Beijing Hotel NUO
Ranked #22 of 6,483 Hotels in Beijing
Certificate of Excellence
Istanbul
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A great place to hide from polluted air; nice spot!”
Reviewed January 18, 2013

The location of hotel is close to forbidden city and shopping. The rooms are good size and comfortable. The staff treat customers like they are special guests. The morning breakfast is above average while the meal consumed in same restaurant in the evening was poor and service was poor; complained without resolution. Overall my stay was satisfactory and I would return.

Stayed January 2013, traveled on business
Helpful?
Thank MapleLeafontheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, January 28, 2013
Dear Ladies and Gentlemen,

Greetings from Raffles Beijing Hotel!

We are delighted to learn that our services and facilities exceeded your expectations during your stay with. We have noted your positive comments about the breakfast buffet as well as your disappointment during dinner. We will discuss this point with our Executive Chef and will ensure to improve our offerings and service during dinner time. Thank you very much for taking the time to share your thoughts with us on TripAdvisor. Only by candid comments such as yours are we able to identify opportunities to continue to improve on our products and services.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (248)
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English first
San Jose, CA
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 17, 2013

This hotel is located in the city center, near the Forbidden City. It is beautiful and quiet. Once you enter this hotel, you will leave the dust and noise behind. The room has hardwood floor instead of carpet, spacious separate sitting area, luxurious bathroom. It is a winner all-around.

Room Tip: The restaurants in the hotel are extremely expensive. There are good eateries on nearby Wangfujing...
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shenesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, January 28, 2013
Dear Guest,

Thank you very much for your feedback following your recent visit to Beijing. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are delighted to learn that you appreciated the central location of the hotel and that your stay as well as our services and facilities here at Raffles Beijing Hotel exceeded your expectations.

Again, thank you very much for taking the time to share your thoughts with us.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level 5 Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 16, 2013

The Raffles is located perfectly for a trip to the forbidden city and for shopping in the city center.
The Hotel itself is very clean and has a of charme from his architecture. Staff is very helpful and the morning buffet is one of the best I ever experienced. The price is a bit in the higher range but this hotel is 100% worth it.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marantz2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, January 17, 2013
Dear Guest,

First, we would like to express our personal gratitude for the time you have taken to share your thoughts with us on TripAdvisor.

Second, on behalf of the entire team at Raffles Beijing Hotel, we would like to express our sincere appreciation for you staying with us.

It is always a great pleasure and extremely rewarding to receive positive and encouraging remarks such as yours. We are delighted to learn that we exceeded your expectations and that you enjoyed your time with us.

Once again, thank you!


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 4 Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 16, 2013

I would definitely recommend this hotel while staying in Beijing. The location is excellent. The staff is friendly and very helpful. If you need anything, there is always someone there who can help you. The rooms are large, well-appointed and clean. When I return, I would enjoy staying at the Raffles Beijing Hotel again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WorldTraveler55711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, January 17, 2013
Dear Guest,

Thank you very much for your feedback following your recent visit to Beijing. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are certainly extremely thrilled to learn that we exceeded your expectations during your stay with us at Raffles Beijing Hotel.

Accolades and sentiments of appreciation such as yours only encourage us to further improve our services and facilities.

Should your travels lead you again to Beijing we would be delighted to welcome you back to the Raffles.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
1 review
Reviewed January 16, 2013

From the first time we entered the Hotel we were not disappointed. The Hotel excelled in every area including our room that was spacious and well appointed. John Spooner, Raffles Hotel Ambassador offered us valuable advice to make travelling around Beijing underground and tourist attractions with clear instructions on how not to get lost. Because of the special service we received we are already planning our next trip to Beijing and would not stay in any other Hotel. Beijing has many high end hotels however when your travelling it always comes down to service, Raffles Beijing will not disappoint.

Room Tip: Upgrade to a suite you wont be disappointed. Rooms on the front of the huilding have a great view.
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AustraliaHugo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, January 17, 2013
Dear Guest,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing. We very much appreciate you having taken the time to submit your report about your experience to TripAdvisor.

What you have described in your review is exactly what we strive for. Hence we were thrilled to learn that you enjoyed the personalized services our Raffles Ambassador John Spooner and his team extended to you. We will certainly share your remarks with John and we are convinced that comments like yours encourage John and his team to further enhance their services.

Warm wishes and we are looking forward to welcoming you back to Raffles Beijing Hotel.

Matthias AL-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morsan, Haute-Normandie, France
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 16, 2013

I was fortunate in my first visit to China to be at the Raffles Hotel.
Full of warm old world charm, antique furniture and vases... excellent, spacious suite, with comfortable settees and a large, inviting enveloping bed! Bathroom well equipped with EXCELLENT toothbrushes offered, as well as carpet slippers to guarantee the maximum cosiness!
Breakfast was also excellent, with a wide choice of cuisines, eggs and other dishes cooked on request and charming personalised service.
The intention is clearly not to have an "anonymous international" feel to the hotel but more of a friendly, one on one guest house. It succeeds and made my first visit to Beijing very special and unforgettable.
Thank you to all concerned! Looking forward to returning.

Room Tip: I was in the part of the hotel which was build about a century ago and certainly has an individual c...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laurence D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, January 28, 2013
Dear Guest,

Warm greetings from Raffles Beijing Hotel!

First, I would like to express my personal gratitude for your kind letter and the time you have taken to share your thoughts with us.

Second, on behalf of my entire team at Raffles Beijing Hotel, I would like to sincerely thank you for staying with us. At Raffles our mission is to completely delight and satisfy our guests, make them feel home away from home and create an “oasis for the well travelled”. We are committed to delight our guests every day; continually getting better to keep us the best.

Therefore it is a great pleasure and extremely rewarding to receive positive and encouraging remarks about our services and facilities such as yours. We are delighted to learn that we exceeded your expectations, that you enjoyed your time with us.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London U.K
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 7, 2013

We have only good comments about this beautiful Hotel. The lobby was very impressive with fabulous crystal chandeliers and marble floors. It looked particularly pretty with the giant christmas tree on display there.
On arrival we were greeted by John Spooner, the Raffles Ambassador, who gave us some very good tips about where to go, what to see, what not to do etc, he is a wonderful asset to the Hotel, extremely helpful and knowledgable. He also gave us advice on where to eat & how to get around, what he doesn't know about Beijing isn't worth knowing!
Location was excellent, with a metro station right outside. Within walking distance was Tiananmen Square & Forbidden City. Just around the corner was Wangfujing street with its lively night (food) market.....bring a camera!
We has a business room which was nicely appointed and huge! It was furnished to a high standard and our beds were extremely comfortable.
Breakfast in the morning was good, nothing more, nothing less, plenty to choose from. Service was polite and efficient.
We arranged a trip to the Great Wall through John and had a fantastic day out.
Although not up to the standard of Raffles Singapore I would have no hesitation in recommending this hotel to anyone. All staff were polite, helpful & courteous and we thoroughly enjoyed our stay there, we will definitely return.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MauraLondonU_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Beijing Hotel NUO, responded to this review, January 9, 2013
Dear Maura,

Warm greetings from Raffles Beijing Hotel!

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing as well as for your feedback following your recent stay this January. We very much appreciate and value the time you have taken to share your experience with us on TripAdvisor.

Here at Raffles our goal is creating emotional luxury by offering thoughtful, welcoming, graceful and charming service. Certainly, location meaning the close proximity to Wangfujing, the Forbidden City, Tiananmen Square and other sightseeing highlights of Beijing is very important to our guests but we also believe that the personal touches make the difference. Hence, we were delighted to learn that we were able to exceed your expectations and that you enjoyed our personalized services. We will share your comments with John Spooner, our Raffles Ambassador as well as with all our colleagues and we are certain that they will be encouraged to further improve their services

We are very much looking forward to welcoming you back to Raffles Beijing Hotel!


Kindest regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beijing Hotel NUO

Property: Beijing Hotel NUO
Address: 33 East Chang An Avenue, Dongcheng District, Beijing 100004, China (Formerly Raffles Beijing Hotel)
Location: China > Beijing > Xidan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Beijing
#10 Family Hotel in Beijing
#20 Luxury Hotel in Beijing
#21 Business Hotel in Beijing
#99 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $
Hotel Class:5 star — Beijing Hotel NUO 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Raffles Hotel Beijing
Beijing Raffles Hotel
Raffles Beijing

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