We found the Leo hostel staff to be terribly unhelpful. We found them surly and unwelcoming most of the time, but were particularly annoyed at the welcome we received when we first arrived in Beijing. Having called them from Xi'an twice in the two days prior to our stay at Leo to confirm our booking we arrived to find that they did not have the rooms we required. As it was an expedition group with students and teachers we had to have a particular arrangement of rooms but found they had got this wrong. When they found out they had got it wrong they did not try to find us anything else but stubbornly offered us the same rooms that we did not want. We told them to keep those rooms available while we ate breakfast but when we got back twenty five minutes later they had given those rooms to other people and offered us something even more unsatisfactory. We also had a lot of trouble with doors breaking at our touch - keys did not seem to open the doors they were supposed to and someone found himself locked in a toilet because the lock completely broke with him in it.
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- Also Known As:
- Leo Hotel Beijing