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“The heavenly Spa”

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The Westin Beijing Financial Street
Ranked #29 of 6,449 Hotels in Beijing
Certificate of Excellence
Beijing, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The heavenly Spa”
2 of 5 bubbles Reviewed March 28, 2013

Not so heavenly.... I booked for a 90 Hot Stone Massage two weeks ago. The therapist was terribel just "rubbing the stones", no technique.... on top of everything in the middle of the massage someone knocks on the door and she stops the massage to have a conversation. On the way out I was russhed and told: "please this way to pay"....not offering to sit in the relax area and offer a cup of tea perhaps.
The facilities are nice but the therapist the worse i have come across. On the way back I had picked up a brochure in which it mentions as a special offer for the month once you book the hot stone a 20 minute foot massage which was not give. A very disppointing experience.

Stayed March 2013, traveled solo
Helpful?
1 Thank Trini P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBeijingFS, Director of SPA at The Westin Beijing Financial Street, responded to this review, April 7, 2013
Dear Ms Trini P,



I’d like to thank you for taking the time out to convey your feedback regarding your experience at our Heavenly Spa recently. It is very unfortunate that the services did not reflect the quality you expected from us and I am really concerned that we did not live up to your expectation on this occasion. Your detailed feedback is noted and is being shared with the team.



I assure you that the necessary actions are taken and we will also revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential for an enhanced Heavenly Spa experience.



At Westin we always consider that the comments are a source of opportunity and improvement. It is our constant endeavor to provide a consistently high quality of service to all our guests.



We apologized for the inconvenience & we do hope that you will give us another opportunity to serve you again to regain your confidence in our products and services.

Melissa Wong
Director of SPA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,030 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed March 26, 2013

Having stayed at the Westin in Beijing last week, I would highly recommend this hotel due to its excellent location, customer service and facilities. Eason Han and the Front Desk Team were exceptional in ensuring all our needs were met and my colleagues and I will certainly be back! Great job Westin!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christie_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBeijingFS, Hotel Management at The Westin Beijing Financial Street, responded to this review, March 27, 2013
Dear Christie_26,

Thank you for sharing your insights with our friends here at tripadvisor.com. We are delighted to receive your encouraging comments towards our facilities and team, especially the Front Office team and Eason in particular.

We will strive to continue doing our job well and make sure your next visit remains memorable.

Stay well.

Merlin Wilson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 22, 2013

I stay at Westin Financial Street several times a year.

My most recent stay was with a business group for about a week. The entire team came together to make it a top-level trip. The front desk was especially attentive and was accommodating of all our requests. We will certainly be back.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HonestViewHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBeijingFS, Hotel Manager at The Westin Beijing Financial Street, responded to this review, March 26, 2013
Dear HonestViewHere:

Thank you for sharing your kind comments with us following your recent stay at The Westin Beijing Financial Street. We are happy to hear that you, as one of our loyal guests, enjoyed the Westin experience.

Your heartening words of appreciation has been delivered to the team, and especially the Front Desk.

We look forward to your next visit, and an opportunity to add another uplifting encounter to your memory with us.

Stay well.

Merlin Wilson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 19, 2013

Recent visit to the above hotel gave me a surprise. The front desk staffs are very helpful and always served in a very professional manner. I pay special thanks to the staff Mr. Eason Han whom had offered a very personalised service during check in and check out and the caring of the hotel guest has left me a very nice impression to the hotel as a whole.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBeijingFS, Hotel Manager at The Westin Beijing Financial Street, responded to this review, March 24, 2013
Dear Peter T,

Your comments are well received and thank you for sharing your insights with our friends at Tripadvisor.com. It is encouraging to learn your experience at The Westin Beijing Financial Street was a pleasant one and that you were well looked after by our team. Your comments towards our Front Office and Eason have been delivered and they are inspired by your words of praise.

We will continue to elevate our services to ensure that your future stays remain memorable and look forward to welcoming you back to the Westin in the near future.

Stay well.

Merlin Wilson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 18, 2013

This stunning hotel will remain as one of the top I have stayed in Beijing. The Best Westin in Beijing. Front Desk agent always show their smile face and fantastic personalize service to me in every time contacts. the staff are respectful, insightful and informative. Mr Andy wang is the Front Office Manager and a helpfull resource. informative. This is a truly 5star plus venue and accessible to most sights - I am delighted to say I am returning for a longer stay in 2013.

Room Tip: Pay more money to try their Executive floor, the breakfast is really international cusine and high q...
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBeijingFS, hotel manager at The Westin Beijing Financial Street, responded to this review, March 21, 2013
Dear Peter P,

Thank you for sharing your insights with our friends at Tripadvisor.

It is a great pleasure to learn about your experience with us and to know that you were well looked after by our team.

Your kind and encouraging comments have been delivered to our Front Office team and Andy in particular.

We are delighted by the prospect to be able to welcome you back in the near future for yet another uplifting experience.

Stay well.

Merlin Wilson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
92 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed March 18, 2013

This is a decent business hotel and that's about it. If you are a business traveller and need a place to sleep and a gym, you have everything you need. The staff member are polite and efficient. The room is small, simple and clean. They provide a fruit basket for each guest with a card signed by the General Manager which is really touching. The buffet breakfast provides a wide spread of lots of juices, soya milk, congee, vegetables, noodles, cereals and lots of other healthy stuff. The food is delicious too. They provide T-shirts and running gears for the Gym. However, the facilities are old. The water in the swimming pool is too cold for winter, There were minor leaks in my bathroom and I had to use the towel to dry the floor after my shower.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GOAL_Spring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBeijingFS, Hotel Manager at The Westin Beijing Financial Street, responded to this review, March 21, 2013
Dear GOAL_Spring,

Thank you for choosing The Westin Beijing Financial Street and sharing your valuable feedback here on Tripadvisor.com.

It is with regret that we take the description of the drawbacks you faced on board and we will certainly address the issues you raised
surrounding the water temperature in swimming pool and water leaking in your bath room with the team.

On the other hand, we are happy to hear that you appreciated our Westin Workout facilities, the buffet breakfast, personal touches
and staff efficiency.

We look forward to welcoming you back again soon for yet another Westin experience.

Stay Well,

Merlin Wilson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
110 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed March 16, 2013 via mobile

I've stayed here a few times as it is very conveniently situated just round the corner from one of our major clients. The staff are friendly, polite and helpful, but sadly the hotel itself has seen better days, and whilst the rooms are clean they are really starting to show their age. I also noticed that the limo service from the airport appears to have been downgraded from my last visit a year ago. When I last arrived a very efficient young lady whisked me through the airport, down some smart looking corridors and into the waiting car at a private entrance. This time we had to go right through the airport and wait outside for ten minutes until our driver finally showed up.

My colleague was staying in a club room so we both had breakfast in the club lounge which was quiet, civilised and efficient with a good choice of food.

Stayed March 2013, traveled on business
Helpful?
Thank Golden H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBeijingFS, Hotel Manager at The Westin Beijing Financial Street, responded to this review, March 21, 2013
Dear Golden H,

Thank you for choosing The Westin Beijing Financial Street and taking your time to share feedback with us after your recent stay.

We regret to hear the new airport pick-up procedures that are provided in liaison with a 3rd party did not match your previous experience.

Your comment in this respect will certainly be taken into consideration and we wish to apologize for keeping you waiting longer than you would have expected.

At the same time, your feedback towards our Westin Executive Club breakfast and staff friendliness is encouraging.

We will strive to revive our facilities and we hope to welcome you back in the near future to rediscover the Westin Beijing Financial Street at its best.


Stay well.

Merlin Wilson
Hotel Manager
The Westin Beijing Financial Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Beijing Financial Street

Property: The Westin Beijing Financial Street
Address: No.9B Financial Street, Xicheng District, Beijing 100140, China
Phone Number:
Location: China > Beijing > Xidan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Beijing
#25 Family Hotel in Beijing
#27 Luxury Hotel in Beijing
#47 Romantic Hotel in Beijing
#52 Business Hotel in Beijing
#152 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Beijing Financial Street 5*
Number of rooms: 486
Official Description (provided by the hotel):
Ideally situated in the midst of the capital’s financial district with access to major corporate headquarters, the hotel is just minutes from cultural icons such as The Forbidden City as well as Beijing’s finest shopping and entertainment districts. ... more   less 
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Also Known As:
The Westin Beijing Financial Street Hotel Beijing
Westin Beijing Financial Street
Beijing Westin
Westin Hotel Beijing

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