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“Lovely hotel, but don't let them book your tours”

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The Ritz-Carlton, Beijing
Ranked #7 of 6,483 Hotels in Beijing
Certificate of Excellence
Davidsonville, Maryland
Level 4 Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Lovely hotel, but don't let them book your tours”
Reviewed June 30, 2013

I stayed here for a business trip and decided to take an extra day to take a tour of the Great Wall. I asked the hotel to arrange the tour for me, figuring that the Ritz would put its guests on really nice tours. I should have realized when they told me that the price was only about $60 for a full day with meals, that the tour would not be very nice. It turned out to be a Chinese government state run tour. The van picked me up in the morning and picked up some travlers at other hotels as well. The tour guide mumbled through the same speech she must give to tourists each and every day, with zero enthusiasm or interest. Our first stop was a state-run jade factory. We were taken out of the van and marched through the factory where we saw a few artisans at work and then ended up in a huge room with very pushy sales staff. I ended up buying a few over-priced items that I probably could have gotten in an outdoor market for 1/4 the price. As soon as the purchases were completed, we were marched back to the van. After about an hour in the van, we reached the Great Wall. Of course, it was amazing and beautiful, but also completely packed with tourists. After a 1 hour stop at the Wall, the next stop was lunch at a state run "restaurant." We pulled up to an enormous building with dozens of tour buses out front. Our guide said that it was her lunch break so we should just go inside and eat. The bathrooms were holes in the ground (although a very nice bathroom attendant did show me the way to the one, hidden, normal bathroom). Lunch was terrible. We were each allocated one tiny glass with one drink. Again, I was able to find a way to pay for extras, but it wasn't easy. This was followed by more forced shopping and an afternoon of site-seeing in much the same fashion as the morning. One would think that the Ritz would put together something better for its guests, but I guess the vestiges of Communism remain, even for guests of the Ritz.

  • Stayed July 2012, traveled on business
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Helpful?
1 Thank Danielle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (75)
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English first
Atlanta, Georgia
Level 5 Contributor
84 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 20, 2013

Great room....very quiet, very quaint, luxury..my choice to stay in Beijing. Room is very very nice. Bed is great, comfortable. Bathroom is awesome, towels, wash clothes, etc. are great. I will ALWAYS stay here in Beijing given the choice, you should too!

  • Stayed June 2013, traveled on business
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Helpful?
Thank Rod A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 23, 2013

We had an excellent experience during our stay at the Ritz Carlton. Fantastic property, Efficient and friendly Staff, Good Location. The service levels were superb. The room is spacious. The restaurants nearby in the China Central Mall are very good and worth trying. The Dimsum at the Chinese restaurant on the 6th Floor of the China Central Mall were lip smacking!!! Excellent Stay!!!

  • Stayed May 2013, traveled with family
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Helpful?
Thank rajivsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 7, 2013

I had been to this hotel in August last year ... Though I have been to many luxury hotels before and after, nothing compares to the experience of Ritz! I had always expected the facilities and ambience to be good but the best part was the service ... we were on a business trip and we were a large group but people in the restaurants, lobby and even fitness centre remembered and called us by our names ... extremely helpful staff ... as we were not used to the food there, the chef asked us our preferences and prepared a few Indian dishes for us daily in our week's stay ... such small things go a long way in making the stay memorable!

I would like to mention Paula Minn, Kaili Fang, Iris and Sebrina who were excellent at their work and very helpful whenever we needed something!

I dont think I'll look for any other hotel when i visit Beijing next!!! You'll have to visit it to experience it!

  • Stayed August 2012, traveled on business
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Helpful?
Thank Narendra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level 6 Contributor
153 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 27, 2013

This hotel is located on the East side of Beijing at the 4th ring road. This means long cab rides to get to most places elesewhere in Beijing; walking is just not an option. The hotel is in the midst of a large, very high end shopping complex that is anythng but Chinese in character, unless we are talking about the new obsessions with international fashion luxury brands and showing one's wealth. The hotel itself is very comfortable. Rooms ar large and well appointed, although showing the effects of some wear and tear. Staff are very pleasant, most speak at least some English and all are helpful. The concierge desk is extremely well run. Hotel restaurants are very expensive and serve good, but not great food. Business services at the hotel are good, as are meeting room facilities.

Room Tip: Higher floors have less traffic noise
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  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank winwolf56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhode Island
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 26, 2013

We recently spent four nights at the Ritz Carlton, Bejing. The hotel was modern and beautiful. Our room was spacious and lovely; however, it was not very Asian and could have been anywhere in the world. The staff was wonderful and very helpful. The food, while good, was not great, and it was expensive.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Service
Helpful?
Thank LNG7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 6 Contributor
104 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed April 22, 2013

Stayed in Ritz Carlton Huamao Center in Beijing for the second time. Conducted meetings in the hotel fo a couple of days in a row. The service is beyond expectation. Well... it's a Ritz. The building is clean, staff are nice and helpfull. Location is one of the best, with an upscale mall withing several steps from the hotel. Make sure you stay in a club level to access the lounge with limitless food and drink all day long. Several restaurants in the hotel are also good. Chinese food, Italian food, the bar. The room is big with all nice amenities. Complimentary internet speed is excellent. Will highly recommend this hotel!

  • Stayed April 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Davida_Davida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Beijing

Property: The Ritz-Carlton, Beijing
Address: No.83A Jianguo Road, China Central Place, Chaoyang District, Beijing 100025, China (Formerly The Ritz-Carlton Beijing)
Phone Number:
Location: China > Beijing > Guomao
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Beijing
#7 Luxury Hotel in Beijing
#9 Business Hotel in Beijing
#17 Romantic Hotel in Beijing
#34 Family Hotel in Beijing
#160 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Beijing 5*
Number of rooms: 305
Official Description (provided by the hotel):
The Ritz-Carlton, Beijing, is centrally situated in one of Beijing's most thriving business area - China Central Place, the hotel is 30 minutes from the Beijing International Airport and offers easy access to the city's historical and cultural landmarks. In the classic timeless and elegant Ritz-Calrton style, the hotel, designed by HBA design consultants, features 305 well-appointed guest rooms and six exquisite award winning restaurants and bars including Barolo, serving authentic Italian Cuisine; Yu, serving fine Cantonese Cuisine; Aroma, serving international cuisine throughout the day; The Ritz-Carlton Bar; The Lobby Lounge and The Davidoff Lounge. Other exclusive facilities include The Ritz-Carlton Spa, fitness centre, indoor pool with balcony, 1,100 sq.m. meeting and conference space, 648 sq.m. ballroom and the only wedding chapel inside a hotel in Beijing.Behold the Ritz-Carlton, Beijing, architecture and decor classically inspired. Whether from the full-bodied taste of Ritz-Carlton traditional afternoon tea or a refreshing spa treatment, your senses are entranced by experience. ... more   less 
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Also Known As:
The Ritz-Carlton Hotel Beijing Huamao Beijing
Ritz Carlton Hotel Beijing
Ritz Beijing
Ritz-Carlton Beijing
Beijing Ritz-Carlton

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