This hotel has a three star lobby (almost), two star rooms and a two star staff. I think it's rated on the list as three star...The rooms were clean enough and done up everyday, which was excellent. The beds are very hard. The staff, with the exception of a particular day manager who went out of her way to help us, need some brushing up in the manners and service dept. Perhaps this is just the way the Chinese conduct themselves? I certainly was treated better in Hong Kong. If they are to host the world in 2008, they've got some work to do.
There is a currency exchange in the hotel, however they would only change one bill for me, and wouldn't do the same for my friend, and they did so grudgingly.
Check out was a shambles. No order. Men served first. Three people doing various jobs in various stages of the process left my card being shuffled around from place to place on the counter, with people coming and going in front of me. Let's just say I left feeling a little less than pleased.
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- Also Known As:
- Xuan Wu Men Beijing
- Hotel Xuan Wu Men