Well, this is a typical Chinese "Government Owned" hotel. I had less trouble compared with other reviewers, but I also have one advantage, I speak Mandarin!
I had two stays recently and the feelings are greatly different. Although it is labeled five-star, it is not really set for embracing international travelers.
My first stay was in last December when I attended an international meeting hosted by a government agency. I felt much welcome as I volunteered as the liaison between the "Foreign Guests" and the hotel personnel. Naturally, all the staff recognize me and I got a lot of supports from the staff. There were almost two hundred persons participated in the meeting. Many of them stayed in the lately remodeled Business Suites (Fifth Floor) and the room is nice with contemporary looks. I, however, got a regular room ($50 less per night than the BS). It was labeled "non-smoking" but it did have ash tray and matches in my room. Although I am very sensitive about stale smoke smell, I did not smell any cigarette. The room is clean but old. It pretty much follow the Japanese "modern-hotel" room style twenty years ago - central console by the night stand, not much of storage.
My recent stay was in late March as it is a "contract hotel" with discount rate for my client. Since I am not with a big international crowd, I could see the "normal way" of the operations from the hotel staff. I learned that, if I did not go to them, they did not engage with me. You may get service, but you have to ask. My Mandarin skill helped greatly.
Fortunately, the operator/front desk personnel speaks English.
Having said so, you don't pay a whole lot for a good size clean room in this hotel. Furthermore, the location of the hotel is pretty good if you have business in west part of Beijing (government agencies of Communications, Mineral, Finance are near by) or if you want to stay close to the Zoo. There is an Office of Xinjiang Province (west of China, border with Central Asia countries) near by with great lamb and Muslin dishes.
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- Also Known As:
- Xiyuan Hotel Beijing