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“A recommended hotel”
Review of The Kunlun Beijing

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The Kunlun Beijing
Ranked #90 of 6,606 Hotels in Beijing
Certificate of Excellence
Reviewed June 11, 2012

In other places Kunlun Hotel might be a top-class, but not in Beijing. Has very a nice view, all the attributes of a 5 start hotel, but there were some things i didn't liked so much at that moment (2008): one was the light in the room (very poor light), another was the TV: a 50 kilo old style TV was not really a delight and the windows were not clean (you could see the dried drops of water).
Everything else was great. Hope to go again anytime soon to see if the things above have improved.

  • Stayed: July 2011, traveled on business
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1  Thank Ov M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKunlun_Beijing, Manager at The Kunlun Beijing, responded to this reviewResponded August 6, 2012

Dear Nonearfear

Thank you very much for taking the time to share your feedback in relation to your experience with us.It is with great concern that we noted the shortcomings you experienced during your stay on 2008. The issues you highlighted are extremely disappointing to hear and we completely understand the feeling you had. Your kind comments has been passed onto the relevant department and meanwhile the old facilities changing plan would be considered by the senior management.

We are most grateful to you for bringing these matters to our attention as it is only through constructive criticism such as yours that we are able to constantly monitor and improve our hotel operation more closely.

We're sorry to hear you disagree with top-class ranking of hotel kunlun. We strive for your absolute satisfaction, which wonderfully reflects on most of our guest reviews. Please contact us directly and we can help you make your next stay more desirable.It would also be my pleasure to offer my assistance for any future requests you may have for our hotel and act as your direct contact if you are in need of any assistance.

Thank you again and we do hope you are able to stay with us for your next visit to Beijing!

Kind regards,

Shaofeng Yang
General Manager
June 25, 2012

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81 - 87 of 737 reviews

Reviewed April 28, 2012

Stayed in middle April for 4 days, the hotel is obviously in the process of renovation, at least from outside. I can hear the construction noise and see the cables for outside construction platform hangging outside of my windows. The hotel itself is pretty old one, the carpet looks not clean. But the hotel location is very good, the service is satisfactory.

  • Stayed: April 2012, traveled on business
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Thank Park_2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKunlun_Beijing, General Manager at The Kunlun Beijing, responded to this reviewResponded May 2, 2012

Dear Park_2006

Thank you very much for staying with us and for taking your time to write your review! We're sorry to hear you were not completely satisfied with your experience.

I have to admit that Hotel Kunlun is one of the five-star hotel with a long history in Beijing, in order to meet our guests constantly changing demand, as well as providing more comfortable,more luxury dwelling enviroment, we are in a process of renovating outer wall and rooms at some floors. The renovation is scheduled to end by no later than Auguest this year. This will include a new facades、window、interior, enlarged facilities and the new equipment. We do apologize that you heard some construction noises from the outside of window, we have communicated with the construction team regarding adjusting the project,to reduce the influence of noise as much as possible,also we hope to strive for your understanding and tolerance.For the “the cleanliness of carpet” you mentioned, We have taken your feedback seriously and this has been communicated to the relevant department heads for follow up,to ensure that incidents and shortcomings as such will not recur in the future.

I am pleased that you enjoyed our service as well as our good location in the city.We do pride ourselves on our friendly and attentive staff,which provide excellent service for our guests. Our hotel is located right in the heart of the Chaoyang district, with the major shopping malls, bars and restaurants, as well as embassies and offices in walking distance. The metro stops right in front of the hotel,where next to the No10 subway line,which can take you to the airport or CBD in Chaoyang district within 20 minutes.

Thank you again and we hope you are able to stay with us again during your next visit to Beijing! We are continuously working to improve guests’ service and satisfaction and hopefully on your next visit we will have moved from “Good” to “Excellent”.

Best Regards

Shaofeng Yang
General Manager
May 2, 2012

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Reviewed March 5, 2012

stayed at the Kunlun for four nights in Feb 2012 on business. The hotel was excellent overall and I would highly recommend it for the business traveler. The room was very nice and I especially liked the high volume shower. The rooms had plenty of western outlets so my US electronics remained well charged. They gave you 2 bottles of water per day so I wanted more and easily got water within walking distance of the hotel. Their is a very high end grocery store in the luxury mall across the street if you want provisions and a regular Chinese grocery store about a 3-4 block walk away. As others have mentioned, the breakfast buffet is excellent and included in most room rates (you can ask for a latte or espresso instead of just coffee). The work out facilities are superb and if you like to exercise, make sure you leave extra time to relax in the sauna and the steam room. I recommend planning on showering in the gym locker room because it was a wonderfully clean and well maintained facility (they even had shower slippers for your use). Across the big highway was a great place to have a beer, the Paulaner house. I also used the laundry service and was astonished at how well folded and prepared everything was returned. I left it out before 9am and it was returned by 3PM. The front desk also had wonderful cards for non-mandarin speakers to show to the cab drivers where you wished to go and where to return you. For those more adventurous, it is right next to a stop on the Beijing subway system.

The only negative was that the smoking and non smoking floors are interspersed so if you are on a non-smoking floor and there is a smoker in the floor below you, it travels to your floor with relative ease. But this was a very minor issue and if it is really a big issue for you, I would ask for the lowest possible non-smoking floor.

Overall, this was an exceptional value and I would certainly stay again if I had the chance.

  • Stayed: February 2012, traveled on business
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2  Thank MNTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKunlun_Beijing, Manager at The Kunlun Beijing, responded to this reviewResponded March 6, 2012

Dear MNTrotter

Thank you for sharing your stay experience with us on TripAdvisor and we are delighted to receive an almost perfect score.
We are very pleased that you like the our room amenities, as well as our excellent breakfast buffet, wonderful clean gym faxility and also our carefully services of front office staffs, helping to make your stay more comfortable.Yet it is sorry to learn that you are not completely satisfied with our non-smoking room. We have already notified Housekeeping and Engineering departments to ensure that every non-smoking room is properly maintained and hopefully we can prepare a more comfortable environment for you in your next visit.
Once again, our sincere appreciation for your great support extended to Hotel Kunlun Beijing for your most recent stay and we look forward to having more opportunities to serve you in the future.
Best Regards

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Reviewed December 23, 2011

good location near the diplomatic area and just before the Beijing infamous traffic jams coming in from the airport. Old five star chinese hotel, good for business but the rooms are noisy and old school. not good for value.

Room Tip: get a room on the higher floors facing the canal
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  • Stayed: April 2011, traveled on business
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Thank ka21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKunlun_Beijing, Manager at The Kunlun Beijing, responded to this reviewResponded February 2, 2012

Dear Mr. Ka21

Thank you for your review!
First of all, on behalf of the staff and management here at Hotel Kunlun, please accept my most sincere apologies for the inconvenience you encountered during your stay, as you know the building of Hotel Kunlun was built on 1988, and in order to meet the increasing needs of traveler, the hotel is under renovation now, I can understanding your feeling which is compelled to hear the noise occurred, we hope you would be understanding our situation, and believe you would be change your view if you come on next year.
I hope sincerely that you will allow us the opportunity to get to know you and your opinions during a future visit to Beijing, and serving you at totally renew building of Hotel Kunlun.

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Reviewed December 8, 2011

Stayed at the hotel for six nights for a business trip. The fitness center and indoor swimming pool are very nice and a good place to start the day. Breakfast is the typical vast variety of international foods (included in price of the room). The hallway cooridor on my flloor (12th) smelled like a burning clutch (all week). FOtunately, the smell did not carry into the rooms. Bathroom is spacious and water pressure for shower is good. The bed is very hard. Not the more western-type mattress you would find at the Marriott in Beijing. Overall, good value for the price.

  • Stayed: December 2011, traveled on business
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Thank MBarb10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKunlun_Beijing, Manager at The Kunlun Beijing, responded to this reviewResponded February 2, 2012

Dear Sir

Thank you for your feedback
We do apologize for your inconvenience you encountered during your recent stay. As you may be aware, the hotel is under renovation, that smell probably came from the project, hope you would understanding this situation.
We look forward to seeing you again soon, at the totally renew Hotel Kunlun of course!

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Reviewed December 2, 2011

The service is great but in a more local sense and doesn't have that corporate slickness of textbook host manners that the western chains have. As a Platinum at Westin and Diamond at Hyatt I see the best of both chains but when in Beijing I just find the Kunlun more interesting.

Room Tip: Get the Exec floor. Worth the extra.
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  • Stayed: November 2011, traveled on business
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1  Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKunlun_Beijing, Manager at The Kunlun Beijing, responded to this reviewResponded February 2, 2012

Dear Jack F
Thank you for your feedback.
Hotel kunlun is managed by Jinjiang international hotels group based on Shanghai in China. As you know at the recent year, JJ group is on the way of internationalized development at the same time, also do not forget to keep the chinese traditional culture.We are glad that you are very enjoy it.
We are looking forward to serving you very soon!

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Reviewed October 5, 2011

I was traveling with friends who came to visit and they picked this hotel. The hotel is geared to a business or western clientele. The lobby is nice with a restaurant with western and Chinese foods. There is a rotating lounge on the top floor though the drinks are a little pricey. The room was OK with wired internet. The bed was better than the typical Chinese hard. The door in the bathroom showed a little wear. There is nothing wrong with this hotel but I have stayed in quite a few 5-star hotels in China and I thought this hotel was below average compared against those other hotels. The service was just OK. We waited in line for about 20 minutes before the duty manager suggested we go to the top floor to check in. Even then it took another one hour for our rooms to be ready. It was before 3 PM so it is not unreasonable for our rooms to be ready but I have checked in early in many hotels in China without a wait. If the location of this hotel works for you then there is no reason not to stay here but there are many better choices in Beijing.

  • Stayed: October 2011, traveled solo
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Thank lbeachey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKunlun_Beijing, Director of Sales at The Kunlun Beijing, responded to this reviewResponded October 12, 2011

Dear lbeachey,

Thank you for your feedback.
We do apologize for your wait during your recent stay. As you may be aware, the seven-day National Day public holiday in the first week of October means a sharp surge in travelers to Beijing. Though this is not an excuse, we ask for your understanding that preparing your room took longer than usual.

We do hope that we may welcome you again during a future visit to Beijing.

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Additional Information about The Kunlun Beijing

Address: No.2 Xinyuan South Road, Chaoyang District, Beijing 100004, China
Location: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Spa Hotel in Beijing
#64 Business Hotel in Beijing
#80 Luxury Hotel in Beijing
#155 Best Value Hotel in Beijing
Price Range: $142 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Kunlun Beijing 4.5*
Number of rooms: 558
Official Description (provided by the hotel):
The Kunlun Beijing is ideally situated in Beijing Chaoyang Central Business District, with convenient access to the 2nd and 3rd Embassy areas, as well as many of the capital's business and tourist locations. Located on the banks of the beautiful Liangma River in Yansha area, adjacent to International Exhibition Center, the National Agriculture Exhibition Center, surrounding by Sanlitun Tai Koo Li, restaurant and club entertainment venues. The Kunlun Beijing is Jin Jiang Premier Hotels, Kunlun brand flagship property in Beijing, and is the first Chinese-managed hotel to be awarded five-star status. An international-standard luxury business hotel, The Kunlun Beijing boasts 558 guestrooms and suites of differing types, as well 14 unique restaurants and lounges. Function rooms equipped with the state – of – the - art conference facilities. Fitness Center and other leisure facilities are also available. The Kunlun Beijing has long endeavored to provide guests with warm and attentive service. Combined with excellent hardware and facilities, the 5-star luxury hotel in Beijing promises guests a comfortable yet unforgettable experience. ... more   less 
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Also Known As:
Kunlun Hotel Beijing

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