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“Lovely hotel in a great location” 5 of 5 bubbles
Review of Grand Hyatt Beijing

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Grand Hyatt Beijing
Ranked #32 of 6,165 Hotels in Beijing
Certificate of Excellence
Austin, Texas
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Lovely hotel in a great location”
5 of 5 bubbles Reviewed November 21, 2012

This hotel is lovely. The rooms are clean, the staff is polite and most speak English, and it is located just a few blocks from Forbidden City. I stayed at club level, with complementary wi-fi, breakfast, and happy hour (the happy hour snacks comprised my dinner one night). The staff in the Club Level dining area are delightful and make it a point to remember your order (how you like your coffee, still or sparkling water, etc). Also- be sure to pack your swim suit- the hotel pool is a hidden gem, as are the whirlpool, sauna and steam room offered at no charge in the fitness center. The hotel is located above a shopping mall with a lot of food choices and high-end shops. I took a private tour of the Great Wall organized by the concierge, it was a little pricey but worth it- prompt, good English speaker, clean car, safe driver. I enjoyed dinner in Made in China and would recommend it (make reservations), dinner at another in hotel restaurant, Noble Court, paled in comparison to Made in China.

Room Tip: The Club Level can be pricey if you have a longer stay, but I found it totally worth it!
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mcgoldrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, November 22, 2012
Dear Reviewer

WOW...what a fantastic review!

Thank you for taking the time to post this review on Trip Advisor, I am thrilled that you enjoyed our hotel and hospitality so much.

Your comments and recommendations go a very long way to promote Grand Hyatt Beijing on a global scale and we are sincerely grateful for them.

We do hope to be able to welcome you back soon!

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,634 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
seattle, wa
Level Contributor
49 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed November 20, 2012

Stayed here on business a couple days and found hotel a quiet place to unwind. Room had 4 "rooms" (living area, bedroom, bath and then a small food prep/coffee area). Our host felt that the hotel restaurant had the best Peking Duck in Beijing and that reservations were hard to get. I am not part of the Hyatt guest program but felt I was treated very well.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank goodnamesaretaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, November 22, 2012
Dear Reviewer

I was thrilled to read that you felt so looked after and enjoyed our hospitality. Indeed we pride ourselves on our Beijing/ Peking Duck in our award winning restaurant "Made in China", however, alhtough a busy restaurant, I am concerned that your host felt it was hard to obtain a reservation. Rest assured I will share these comments with the Manager.

Overall your comments were very complimentary and go a long way to promote the hotel for which we are sincerely grateful.

We hope to be at your service again soon!

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kyiv
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 17, 2012 via mobile

Enjoyed my 5 days stay. Location is very convenient close to Tananmen and Forbidden city, shopping streets and malls. Service was good, exchange rate - fair. But breakfast is just ordinary and room (comfortable and clean) smelled of old smoke. Swimming pool, sauna and hot tubs are great.

  • Stayed November 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunfloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, November 22, 2012
Dear Reviewer

Thank you for taking the time to post a review of your stay at Grand Hyatt Beijing on Trip Advisor. I was most disappointed to learn that you found our breakfast offering disappointing and that you also experienced the smell of stale smoke in your guest room.

I would be most grateful if you would email me personally at paul.wright@hyatt.com, so that I could understand the exact guest room you stayed in and resolve this with you.

Finally, I was happy to read that you enjoyed our Club Oasis facilities and that you found the hotel's location so convenient.

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed November 15, 2012

This hotel is superb, very close to forbidden city and has a great service and quality. We stayed at club level, with complementary wi-fi and breakfast. There is a "happy hour" everyday with drinks and food, it is enough to be your dinner. Service is really nice, after some days people know you by name. This hotel is located over a shopping mal, with first class shops and good restaurants. Concierge was really helpful and arranged easily all tours we wanted. If are you going to Beijing for the first time and want good support to get a transfer, don`t hesitate to get the "meet and greet service" offered by the hotel. I was in Nanjing and my wife arrived alone at 6:15 am and was received by an english speaking person, who took her and the luggage to an Audi A6 and she got to the hotel very quickly and safely.

Room Tip: Club level is more expensive but it is Worth every extra dólar.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luiz Antonio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, November 22, 2012
Dear Reviewer

Greetings from Grand Hyatt Beijing!

Thank you so much for writing such a positive and complimentary review of Grand Hyatt Beijing on Trip Advisor. Your comments and ratings go a very long way in promoting our hotel on a Global basis for which we are sincerely grateful.

I was thrilled to read that you enjoyed our hospitality so much!

Until next time, safe travels and we look forward to welcoming your back.

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
135 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

The Grand Hyatt is a very well appointed hotel choice located in central Beijing within walking distance of Tianamenn Square and The Forbidden City. I was upgraded to a small suite and found the room to be exceptionally quiet and comfortable. On the same floor was a lounge for executives with breakfast, snacks and business services. The hotel is well maintained and staff are very pleasant. Most speak passable English. Room rates are on the high side, but the hotel delivers a hgh quality product.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank winwolf56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, November 22, 2012
Dear Reviewer

Thank you for taking the time to post a review of Grand Hyatt Beijing on Trip Advisor. We are very happy to learn that you enjoyed your stay with us, and are grateful for all the positive feedback and for recommending us.

We do hope we can welcome you back in the near future.

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
3 of 5 bubbles Reviewed November 5, 2012

The pool/hot tub/waterfall room is ridiculously beautiful - I should have spent more time there. The service was ok - lots of people standing around, but I still experienced some problems: The room keys kept not working. I had to go back to the lobby 6+ times during my stay, once three times in a row. That was ridiculous. I also had trouble getting a cab to the airport when I left. After waiting in line out front for 40 minutes, I gave up and paid extra for a private car. Besides that, the location of the hotel is great: close access to the subway, right next door (and on top of) shopping, and a short walk to Tianemann and the Forbidden City. The rooms themselves are quite nice and comfy. As you'd expect, the food at the restaurants was good, but overpriced.

  • Stayed October 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SmittyDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, November 22, 2012
Dear Reviewer

Greetings from Grand Hyatt Beijing!

I would like to thank you for taking the time to provide us with some very constructive feedback on our hotel through Trip Advisor . It is only through this type of feedback that we are able to critically assess our performance and understand the required areas of improvement. We are very grateful that you chose Grand Hyatt for your stay in Beijing.

It is clear from your comments that we could improve in a number of areas and that we did not fully meet your expectations for which I sincerely apologize. Please feel rest assured that your feedback will be addressed and brought to the attention of the relevant Senior Executives and Managers in order to take corrective action particularly regarding your comments on the troubles you had with your room keys, and getting a taxi to the airport on your day of departure.

Thank you for your compliments as well on the many features of the hotel and despite these issues, I do hope that we will have the pleasure of welcoming you back to Grand Hyatt Beijing in the future.

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washingtoin DC
Level Contributor
167 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

Great hotel. Superb location within walking distance of the main attractions in central Beijing: Forbidden City; main square, Opera House. Staff very good, hotel spa and gym best in Beijing. Would highly recommend.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank stumack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWrightHyatt, Manager at Grand Hyatt Beijing, responded to this review, November 14, 2012
Dear Reviewer

I would like to thank you for taking the time to review our hotel on Trip Advisor. We are humbled by your praise and your comments and ratings go a long way to promote the hotel.

We look forward to being able to welcome you back!

Best Regards

Paul Wright
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Beijing

Property: Grand Hyatt Beijing
Address: 1 East Chang'an Avenue, Dongcheng District, Beijing 100738, China
Phone Number:
Location: China > Beijing > Xidan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Beijing
#20 Spa Hotel in Beijing
#29 Luxury Hotel in Beijing
#29 Business Hotel in Beijing
#29 Romantic Hotel in Beijing
#159 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Beijing 5*
Number of rooms: 825
Official Description (provided by the hotel):
Grand Hyatt Beijing is one of the finest hotels in Beijing and indeed China. In the prestigious Oriental Plaza in the centre of Beijing, the hotel is just minutes' walk from Tian An Men Square, the Forbidden City, the city centre and the Wang Fu Jing shopping street. ... more   less 
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Also Known As:
Grand Hyatt Beijing Hotel Beijing
Beijing Grand Hyatt
Hyatt Beijing
Beijing Hyatt

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