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Reviewed April 2, 2014 via mobile

Breakfast is nice. Room is spacious and well decorated interior.
Quite expensive for this class of hotel in China. But not close enough to the city center. Only 1 person in reception desk could speak English well. You should able to speak basic chinese

Stayed: April 2014, traveled with family
Thank handoko_h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2014

The staff is great and speaks a little bit of english. The location is not very good for foreign tourist since it is a little bit far out in the haidian district. The breakfast spread is one of the better ones in the hotels I have been to in Beijing. Has a huge super mall about 5 mins away with lots of shops and restaurants. Enjoy!

Stayed: March 2014, traveled with friends
Thank Ewang05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

Not a luxury hotel compare to prestigious 5-star hotels in the east. The location is not good for tourists because it is far away from sites and public transit/subway. The hotel is very close to a walmart, which is very convinient.

  • Stayed: January 2013, traveled on business
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1  Thank iamnezha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

The Empark Grand Hotel in the Haidian District of Beijing is a well constructed and impressive hotel located in Northwest Beijing, about 45-55 minutes from the airport in normal traffic. The hotel parking lot is constantly secured, not only to protect hotel guests but those who shop in a small shopping and night life mall beneath the hotel complex.

The lobby is stunningly beautiful with gorgeous patterns in the stone work. The check-in desk area is elegant, as are the several stores in the lobby selling souvenirs to those who need to bring a gift home to. Managerial personnel are very bright and when they are aware of an issue, they are unfailingly helpful. Getting their attention, however, is not often easy.

The staff are uniformly kind and really do seek to do all the right things. If you speak fluent Mandarin, you and they will get along just fine. If your primary language is anything else, communication will breakdown (except for one lone doorman) and you will have a hard time communicating what you need -- to include communicating a need for someone to speak a language like English. For example, at checkout, at 4 AM, one Japanese person was in front of me, and I was second in line. It took the two cashiers 40 minutes to have both of with the correct bills, paid, so we could leave.

the biggest problem during the stay is that there are no formal laws on having "no smoking" spaces in China as there are in most other countries. The Grand Empark has a "no smoking floor" but this floor, for the Chinese guests, simply means that they should smoke with their hallway doors open so as to not concentrate the tobacco smoke in their rooms. This is not a language problem, as the signs are clearly posted in English and Chinese. Having a serious allergy problem to such smoke, without my four prescription medications, including a rescue inhaler, it is possible I would have died on the scene in the hotel. As near as I could determine, there are no smoke fee rooms anywhere in the hotel -- as I was moved during my stay to the best one they had, and it had clearly been smoked in before.

The Hotel can exchange currency, and there is an ATM machine in the lobby.

The hotel has several restaurants on-site to include a reasonably-priced cafeteria that offers a buffet of about 50 items for Breakfast, Lunch and Dinner. The food is well-prepared, and offers a selection of Asian and American dishes on most meals. The banquet facilities are spectacular with well-maintained halls, carpet, and elegant chandeliers, along with impeccable service of spectacularly prepared dishes.

Other than the smoking issue, rooms are spacious -- unusually so. Both my assigned rooms had an area for the beds; a separate sitting areas with at least two seats and a cocktail table; and a third area for a desk. It was the size of an Embassy Suites Room, without be closed in. While the bed mattresses were a little on the firm side, I slept well on them. The safe in the room worked only partially -- and there is an easy trick to re-set it which makes it less secure than most. The internet connection in the room works well, but is subject to the usual restrictions on internet usage in China. You have access to a very broad selection of web-sites, but if you're into politics, some of your favorite sites will be unable to be found. The bathrooms were superbly appointed with luxury towels, luxury amenities and huge granite counter tops.

Lastly, a number of boutiques, massage facilities, and other recreational and shopping facilities are located in the second basement, which is accessible from the elevator. Among these facilities is a Wal Mart, for those who don't want to pay $5 for a coke.

Overall: The facilities are clearly 5-star. The staff is not as multi-lingual as they could be for a hotel of this caliber, but in their defense, this hotel is away from many of the tourist areas, so they probably don't get many foreigners. The smoke in every corridor and in every room is common to Chinese establishments, but is a serious problem for this reviewer. The low mark for cleanliness is liked to this item alone. The rooms are actually serviced by housekeeping twice daily, and the usual cleaning is done to a high standard.
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Room Tip: Be a smoker...or go elsewhere.
  • Stayed: November 2012, traveled on business
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2  Thank P0laris600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2011

I stayed there for a business trip. 99% of the guests were chinese tourists. Therefore only a few people of the staff are able to speak any kind of foreign language. The chinese restaurant is good. There is no health club, running outside is almost impossible in summer. You can use a underground public swimming pool - very crowded - not very clean.
The "underground city" is almost closed. The summer palace is close to the hotel.
My advice - book this hotel if you have any kind of business close to the hotel. Its not for tourists.

  • Stayed: August 2011, traveled on business
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Thank Wulf K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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