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“Good service & location”

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Crowne Plaza Beijing Wangfujing
Ranked #73 of 6,606 Hotels in Beijing
Reviewed January 30, 2013

It was a good choice to choose crowne plaza during my stay in Beijing. Check in at the hotel was good, the staff were friendly and helpful. But the internet was very slow and needs to be improved. Concierge was very knowledgeable and overall location is good.

  • Stayed: January 2013
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Thank _cindylimxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded February 3, 2013

Dear guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments with regards to our hotel. Regarding the internet problem you mentioned, we have taken up the matter with the hotel operation team. Please rest assured that appropriate steps are being taken to avoid any recurrence. Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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776 - 782 of 1,647 reviews

Reviewed January 30, 2013

This is my third time going to china and it was the best I've experienced so far. Throughout the duration of my stay, the service was impeccable and constant. In the end I was almost sorry to leave.

Upon arrival, I found myself in a valley of smiles. The service staff made me feel welcome and at ease. At first I felt apprehensive due to the fact that I was from Europe and was expecting to have communication problems with the staff there. These concerns were eliminated when one of the staff named Deborah explained everything i had available and helped me gain internet access quickly. Despite being of very young age to be working in the service line (about 20 i presume), she spoke fluent english and ensured my smooth transition in paperwork. It was literally hassle-free. I totally did not expect this level of professionalism and this little surprise brightened up my day since i was put through a long and arduous overnight flight the day before.

I stayed in the Executive Suite and it was clean and quiet. The most conducive environment to rest, relax and prepare for meetings. The bathroom was spacious and clean too! The bed was the epitome of comfort, being hard in the right places and the comforter maintained equilibrium with the cold temperature of the suite.

The location of the hotel was strategic. Beijing train station and Wangfujing subway station are just a stone's throw away. Furthermore major landmarks such as Forbidden City can be accessed on foot.

Unfortunately, since i was on official business I did not have ample time to fully utilise the gym and the spa. But I can clearly tell that the facilities are well maintained and safe to operate.

In succinct summary, the staff of Crowne Plaza Beijing Wangfujing did a wonderful job in making my stay enjoyable, relieving me of stress given the rigour of business meetings. Excellent choice of personnel, they really know how to make you feel at home.

  • Stayed: December 2012, traveled on business
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2  Thank Dionysus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded February 3, 2013

Dear guest,
Thank you very much for your support and taking the time to share your thoughts about your recent stay at our Hotel on Trip Advisor. We are delighted to read how much you enjoyed your stay and our hotel features among the most wonderful hotels you have stayed in. Thank you for acknowledging the friendliness and attentiveness of our team. It is certainly with great pleasure that we take every opportunity to exceed guest’s expectations and we do hope to ensure you will want to return.
We look forward to an opportunity to welcoming you back to us in the near future.
Best regards.

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Reviewed January 29, 2013

I stayed in this hotel recommended by my friend who has stayed in Beijing for about half a year before. And I felt that although the furniture was a little bit outdated, the efficiency and friendliness of the staffs made the stay enjoyable. They were always quick to attend to my needs and I was recognized as a priority club member. Location was good as well.

  • Stayed: October 2012, traveled with friends
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1  Thank Dickytsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded February 19, 2013

Dear guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments with regards to our hotel. Regarding your comment to our furniture, we have taken up the matter with the hotel operation team.Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

It's the second time i came there. The location is good, you can go to forbiden city and tiananmen square by walk... The Atrium of the hotel is nice, and the Steakhouse restaurant is good also. It's a good Quality Price hotel in Beijing.

  • Stayed: January 2013, traveled as a couple
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1  Thank Thaiger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded February 3, 2013

Dear guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments with regards to our hotel. Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

A friend who stayed here before recommended this hotel, true enough it was a nice hotel with clean and cosy room. Checking-in was easy and hassle-free as the front office staff spoke good English and provides great service. Concierge was helpful, especially if you needed information on the nearby shopping and food streets.
Speaking of food, the hotel food are priced as such while offering a nice variety, even though the breakfast buffet could do better. Likewise, there's plenty of local delights nearby for food choices, just be mindful of the peak hour traffic

  • Stayed: December 2012, traveled with friends
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Thank Benjamin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded January 28, 2013

Dear guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments with regards to our hotel. We are also very happy to know that our colleagues were helpful during your stay. Thank you for your sincere comments and we will continue to provide excellent service in the future.
Once again, thank you for your feedback and I do hope we have opportunity to welcome you again.
Kind regards.

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Reviewed January 25, 2013

Booked a room online with a UK travel agent but on arrival the reception knew nothing about it. After a half hour the problem miraculously solved itself and they upgraded our room to compensate us for the trouble. The room, while not large was very comfortable , clean and had a very large soft bed. The in room wifi was not free but if you used the lobby bar it was! The swimming pool was nice but the gym contained quite a few pieces of broken equipment. Breakfast was great, a wide choice including most western elements as well as Chinese . The staff were all very polite and efficient but lacked smiles. Beijing in January can be a cold and grey city but our stay was very comfortable.

  • Stayed: January 2013, traveled as a couple
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Thank MattwalesNorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBJwangfujing, Owner at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded January 28, 2013

Dear guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments with regards to our hotel. At same time, sorry for the inconvenience and shortcoming you mentioned. We have taken up the matter with the hotel operation team. Please rest assured that appropriate steps are being taken to avoid any recurrence. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

Hotel service staff was polite and prompt in delivering service. Food was alright though variety can be improved. Rooms are clean and as per advertised on their websites.

Hotel is accessible to shopping destinations.

Overall a good experience! will definitely go back again when i'm in Beijing!

  • Stayed: December 2012, traveled as a couple
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Thank alyssa t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded January 28, 2013

Dear guest,
The positive feedback we receive is an encouragement for our team to do even better for
guests who seek the comforts and hospitality of a great hotel.
Thank you very much for the compliments.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Beijing Wangfujing

Address: No.48 Wangfujing Main Street, Dongcheng District, Beijing 100006, China
Phone Number:
Location: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Family Hotel in Beijing
#65 Luxury Hotel in Beijing
#79 Business Hotel in Beijing
#88 Best Value Hotel in Beijing
Price Range: $85 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Beijing Wangfujing 4.5*
Number of rooms: 359
Official Description (provided by the hotel):
Set on bustling Wangfujing Avenue, Crowne Plaza Beijing stands in the heart of the city s vibrant shopping and international business centers, such as Oriental Plaza, Financial Street and CBD. The hotel is Just 45 minutes drive from Beijing International Airport and 15 minutes from Beijing Railway Station with easy highway access to Shenyang, Tianjin and Shijiazhuang. Just a 10-minute stroll or taxi ride will bring you to the magnificent Forbidden City and other historical landmarks including Tiananmen Square, Great Hall of the People, Temple of Heaven and Lama Temple.At each memorable day s end, ours is a familiar, friendly face welcoming you with all the comforts of home. In Beijing, you ll agree that The Place To Meet is Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Beijing Wangfujing Hotel Beijing
Beijing Crowne Plaza
Crown Plaza Beijing
Crowne Plaza Hotel Beijing

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