The hotel is well-located. A 5 min. walk to Jiangguomen Metro (line 1), 2 stops to Wanfujing, 3 stops to Tian'anmen Sq.; with each ticket costing 2 RMB (20p), there's no point in walking. The hotel lobby is impressive, large and airy with a seating area on the right - as long as there isn't a conference next door, when they replace the seats with a 'reception' area. Our room was very clean and spacious, with large, comfortable twin beds, armchair, desk and tv. The aircon was not very efficient and the bathroom was tired and tatty and in need of attention. The door had obviously been damaged, and had been fixed with filler and a splash of paint, and the sealant round the bath and basin unit was dirty and needed replacing. And take a spare loo roll, they seem reluctant to replace even an almost empty one, and there are no spares. The breakfast buffet has a good selection of food but as other reviewers have noted, hot food is generally never more than tepid. However, the most disappointing part was the revolving restaurant. We had drinks in the 2nd floor bar on the first night, and drinks in the revolving bar on the second night, charging both to our room. We booked a table in the revolving restaurant for 8p.m. on the second night. All was fine at first; the views are spectacular and the service was good, although we had expected that in a 5* hotel, the staff would have a better understanding/command of English. The food is fine, although not spectacular, but the ambience was very pleasant. The problem started at about 9.20 when were told that as the area was a performance bar after 10, all bills should be settled by then, if we wanted to charge it to our room. Not a problem. We ordered dessert, and the waitress said she would bring the bill, and then came back again after 5 minutes repeating that she would bring the bill. We pointed out that there was still over 30 minutes to the witching hour, and we would pay by 10. When she brought the desserts, once again she said she would bring the bill now. This was beginning to get rather tiresome. After seeing her hovering in the background while we were finishing dessert, we asked for the bill at 9.45, charged it to our room, and were then told this could not be done. We asked to speak to the Manager, who repeated the same thing, saying that there wasn't enough credit on the room. So we then asked to speak to the Service Manager, who finally confirmed that the charge had been made to our room. We were not asked to provide a credit card imprint when we checked in, which we have assumed caused the problem. But what started off as an enjoyable evening was spoiled by this exchange at the end.
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