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“Older hotel with very good service”

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Kempinski Hotel Beijing Lufthansa Center
Ranked #60 of 6,448 Hotels in Beijing
Certificate of Excellence
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Older hotel with very good service”
Reviewed October 8, 2013

I have stayed multiple times in this hotel within the last two years. It is conveniently located so that one can reach the airport easily and access the city as well. I enjoyed the restaurants in the hotel and really like the breakfast buffet. The rooms have been updated and are very clean as is the whole hotel compared to other locations I have been in Beijing.

Room Tip: Try to get a room with river view. It is nicer!
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tbschrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, October 10, 2013
Dear Guest,

Thank you for taking the time to share enjoyable experience on TripAdvisor during your stay at the Kempinski Hotel Beijing Lufthansa Center! Thank you for being our loyal guest and feel happy that we manage to left you another happy stay.

We are glad that our superb location was of convenience for you. Our hotel is located at the Embassy District and has a very easy access to the metro station, airport express and Sanlitun Entertainment Area. Your comments will be shared with our team and trust that they will be encouraged to keep up the high standard of food and cleaning service.

We are very much looking forward to welcoming you back at our hotel during your next trip to Beijing!

With warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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919 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Shanghai, China
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 6, 2013

stay once for business trip. good location and metro nearby. staff is nice and got very good free inhouse massage for member by surprise. but the room furniture is a little bit old especially the TV set.
also hard to get taxi during morning traffic time.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thyself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, October 8, 2013
Dear Guest,

Thank you for taking the time to share your pleasant experience during your stay at the Kempinski Hotel Beijing Lufthansa Center on TripAdvisor!

We are happy to know that your are satisfied with our service and massage. We are also glad to know that our superb location was convenient to you.

For difficulties in hailing a taxi, it is a public issue in Beijing. However, our concierge has set up a e-board sign and we do hope that this will help to relief the traffic pressure. With great regret we hear that the room facilities are below your expectation. Your comments mean a lot to improve our service and we do hope that you will allow us to convince you of our service during your next trip to Beijing.

With warm regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MARS
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 25, 2013

I get to Beijing about 5-6 times/year. Just finishing a recent stay, I had a change of plans that landed me into the Kempinski Beijing Lufthansa Center. I normally stay there when in Beijing and was not planning to do so this trip. It made me realize what a great hotel this is and one of my favorites in the world - even as a business traveler. I highly recommend staying on the executive floors where access to the lounge can provide the weary traveler a place of respite and hospitality. The entire staff is friendly and works to please each guest. The rooms are comfortable with a definite European design, owing to the chains origins.

Room Tip: Stay on the executive floors.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim_DMars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, September 29, 2013
Dear Jim,
Welcome back at the Kempinski Hotel Beijing Lufthansa Center! We are delighted to hear that you would like to recommend our hotel to fellow travellers on Tripadvisor! Thank you for your positive comments about the consistent service and well-trained staff! Your compliments are the greatest encouragement for us to keep up to our high service standard! We are very much looking forward to welcoming you back at the Kempinski Hotels.
With warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 23, 2013

Never having heard of the Kempinski brand, I was introduced through a group tour to Beijing and am now a loyalty member. To be honest, I joined the loyalty program before even seeing the room and hotel amenities to get free in-room wifi access but after experiencing Kempinski, I would not hesitate to stay at another property at any location. Upon arriving at the hotel, I was pleasantly surprised that the hotel was accurately represented in the web site photos. The front desk staff was friendly and helpful. The rooms were clean, well appointed and attending, providing turn-down service every night, replacing the towels and toiletries every day. The hotel room was spacious, and included luxurious linens on the bed and in the bath. The hotel offers a breakfast buffet which includes a plethora of both Asian and western food options, all of which are as delicious as they are beautiful. The hotel has a numerous in-house options, a tea lounge, a cafe/bakery for sandwiches, desserts or reasonably priced bottled wine and interior access to the upscale (and expensive) mall. We didn't try the restaurants for dinner because we found it to be very expensive; however, the hotel is within walking distance to more reasonably priced restaurants - including Italian, Korean, American and Thai, to name a few - all in the same block, within four blocks of the hotel itself. The hotel is closer to the airport than it is to major attractions but is within walking distance of the Beijing subway, which is easy to navigate.

Room Tip: Specify non-smoking if you so desire since smoking rooms are more common and available.
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luv4Kauai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, September 29, 2013
Dear guest,
Thank you for taking the time to share your positive reviews on TripAdvisor!
We are very happy to hear that we managed to left you a good impression during your first stay with us and thank you for being our loyal guest! Thank you for your good words about our rooms and the dinning options. Trust that you will also like our famous German and Italian cuisine at your next stay with us!
Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 23, 2013

Stayed twice for 12 nights in total and can recommend it for business travellers. Why business? Well it's not "downtown", but close enough to Sanlitun and Solana Shopping Center if you fancy a walk to grab a bite and a pint.

Reception was very friendly every time as was staff outdoors helping with taxis and directions.

Rooms are spacious and good standard, go for a higher floor if possible. Street noise can be irritating though insulation is good.

Good variety at breakfast, house keeping is professional and concierge helpful.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hello-Ms-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, September 29, 2013
Dear guest,
Thank you for staying with us at the Kempinski Hotel Beijing Lufthansa Center! We are delighted to know that you are satisfied with the hotel location and our staff was of good support to you during your stay. Seeking from "Good to best" is our mission and your positive comments are most valuable for us to encourage and improve our service!
We are looking forward to welcoming you back at the Kempinski Hotel during your next trip to Beijing!
Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 22, 2013

Although the trip was not a business one but I had chosen this hotel out of its good location. It turned out I was in for a good treat. The service was very 5 stars and the breakfast was excellent. So good that during my 2 early morning tour days, I felt regret to only managed to had a couple of toast.... But it was compensated on the other mornings..... Breakfast fit for the kings.

The concierge and the Lady in Red helped a lot during my stay there..... Their insights and their advices helped me to organise my day better which resulted on a memorable holiday...... Bucket list checked !!!

This first experience with the brand makes me want to stay with them again, in my future trip...... Hope to experience the similar, if not better, Kempinski's hospitality.......

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jktla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, September 29, 2013
Dear guest,

Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and leaving such a positive comments with us on Tripadvisor! We are so glad to hear that you enjoyed your stay at our hotel and our service and breakfast managed to meet you expectations! Your comments will be shared with our team and trust that they will feel encouraged to keep up the high service standard! We are very much looking forward to welcoming you back at our hotel or other Kempinski Hotels around the world!

With warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon, Philippines
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 17, 2013

Kempnski is a very good business hotel, although it is on the more expensive spectrum. The location is good since it is very near a Metro station so you can visit the inner Beijing from it. It is also relatively near Solana Mall where you can spend time if you have nothing to do to.

For a budget traveller like me, I can go to a relatively nearby local residential area (Zoujiazhuang) to buy grocery and cheaper food.

Room Tip: Don't know if the price is higher but you could opt to choose room facing the river which is bet...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this review, September 22, 2013
Dear John,
Thank you for sharing your positive comments with us on TripAdvisor!
We are glad to hear that our hotel location was convenient for you during your stay at the Kempinski Hotel Beijing! We are looking forward to welcoming you back soon and our concierge team will be more than happy to assist you with more tips for shopping and entertainments in the vicinity, which will let you relax after the long working day and explore the beauty of the city.
Warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Beijing Lufthansa Center

Property: Kempinski Hotel Beijing Lufthansa Center
Address: No.50 Liangmaqiao Road, Chaoyang District, Beijing 100125, China
Phone Number:
Location: China > Beijing > Yansha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Spa Hotel in Beijing
#39 Business Hotel in Beijing
#46 Romantic Hotel in Beijing
#46 Family Hotel in Beijing
#54 Luxury Hotel in Beijing
#138 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Beijing Lufthansa Center 5*
Number of rooms: 526
Official Description (provided by the hotel):
Effortlessly blending European service excellence and China’s rich cultural heritage, the Kempinski Hotel Beijing Lufthansa Center represents the ideal five-star hotel with it's unique location in the hub of Beijing. A landmark in China's capital city, with facilities and services of extraordinary scope, the hotel sets the standard for luxury service with 526 five Star contemporary guestrooms and suites, extensive meeting space and vibrant entertainment venues. Easily accessible from Beijing Capital Airport, the Kempinski Hotel Beijing Lufthansa Center is nestled in the center of Beijing’s diplomatic district of Chaoyang, the perfect starting point for your leisure activities and business meetings. ... more   less 
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Also Known As:
Kempinski Hotel Beijing Lufthansa Beijing

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