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“Older hotel with very good service”

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Kempinski Hotel Beijing Lufthansa Center
Ranked #66 of 6,556 Hotels in Beijing
Reviewed October 8, 2013

I have stayed multiple times in this hotel within the last two years. It is conveniently located so that one can reach the airport easily and access the city as well. I enjoyed the restaurants in the hotel and really like the breakfast buffet. The rooms have been updated and are very clean as is the whole hotel compared to other locations I have been in Beijing.

Room Tip: Try to get a room with river view. It is nicer!
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  • Stayed: August 2013, traveled on business
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Thank tbschrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this reviewResponded October 10, 2013

Dear Guest,

Thank you for taking the time to share enjoyable experience on TripAdvisor during your stay at the Kempinski Hotel Beijing Lufthansa Center! Thank you for being our loyal guest and feel happy that we manage to left you another happy stay.

We are glad that our superb location was of convenience for you. Our hotel is located at the Embassy District and has a very easy access to the metro station, airport express and Sanlitun Entertainment Area. Your comments will be shared with our team and trust that they will be encouraged to keep up the high standard of food and cleaning service.

We are very much looking forward to welcoming you back at our hotel during your next trip to Beijing!

With warm regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 - 204 of 952 reviews

Reviewed October 6, 2013

stay once for business trip. good location and metro nearby. staff is nice and got very good free inhouse massage for member by surprise. but the room furniture is a little bit old especially the TV set.
also hard to get taxi during morning traffic time.

  • Stayed: November 2012
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Thank thyself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this reviewResponded October 8, 2013

Dear Guest,

Thank you for taking the time to share your pleasant experience during your stay at the Kempinski Hotel Beijing Lufthansa Center on TripAdvisor!

We are happy to know that your are satisfied with our service and massage. We are also glad to know that our superb location was convenient to you.

For difficulties in hailing a taxi, it is a public issue in Beijing. However, our concierge has set up a e-board sign and we do hope that this will help to relief the traffic pressure. With great regret we hear that the room facilities are below your expectation. Your comments mean a lot to improve our service and we do hope that you will allow us to convince you of our service during your next trip to Beijing.

With warm regards,
Hotel Management

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Reviewed September 25, 2013

I get to Beijing about 5-6 times/year. Just finishing a recent stay, I had a change of plans that landed me into the Kempinski Beijing Lufthansa Center. I normally stay there when in Beijing and was not planning to do so this trip. It made me realize what a great hotel this is and one of my favorites in the world - even as a business traveler. I highly recommend staying on the executive floors where access to the lounge can provide the weary traveler a place of respite and hospitality. The entire staff is friendly and works to please each guest. The rooms are comfortable with a definite European design, owing to the chains origins.

Room Tip: Stay on the executive floors.
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  • Stayed: September 2013, traveled on business
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Thank Jim_DMars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this reviewResponded September 29, 2013

Dear Jim,
Welcome back at the Kempinski Hotel Beijing Lufthansa Center! We are delighted to hear that you would like to recommend our hotel to fellow travellers on Tripadvisor! Thank you for your positive comments about the consistent service and well-trained staff! Your compliments are the greatest encouragement for us to keep up to our high service standard! We are very much looking forward to welcoming you back at the Kempinski Hotels.
With warm regards,
Hotel Management

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Reviewed September 23, 2013

Never having heard of the Kempinski brand, I was introduced through a group tour to Beijing and am now a loyalty member. To be honest, I joined the loyalty program before even seeing the room and hotel amenities to get free in-room wifi access but after experiencing Kempinski, I would not hesitate to stay at another property at any location. Upon arriving at the hotel, I was pleasantly surprised that the hotel was accurately represented in the web site photos. The front desk staff was friendly and helpful. The rooms were clean, well appointed and attending, providing turn-down service every night, replacing the towels and toiletries every day. The hotel room was spacious, and included luxurious linens on the bed and in the bath. The hotel offers a breakfast buffet which includes a plethora of both Asian and western food options, all of which are as delicious as they are beautiful. The hotel has a numerous in-house options, a tea lounge, a cafe/bakery for sandwiches, desserts or reasonably priced bottled wine and interior access to the upscale (and expensive) mall. We didn't try the restaurants for dinner because we found it to be very expensive; however, the hotel is within walking distance to more reasonably priced restaurants - including Italian, Korean, American and Thai, to name a few - all in the same block, within four blocks of the hotel itself. The hotel is closer to the airport than it is to major attractions but is within walking distance of the Beijing subway, which is easy to navigate.

Room Tip: Specify non-smoking if you so desire since smoking rooms are more common and available.
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  • Stayed: September 2013, traveled with friends
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Thank luv4Kauai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this reviewResponded September 29, 2013

Dear guest,
Thank you for taking the time to share your positive reviews on TripAdvisor!
We are very happy to hear that we managed to left you a good impression during your first stay with us and thank you for being our loyal guest! Thank you for your good words about our rooms and the dinning options. Trust that you will also like our famous German and Italian cuisine at your next stay with us!
Regards,
Hotel Management

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Reviewed September 23, 2013

Stayed twice for 12 nights in total and can recommend it for business travellers. Why business? Well it's not "downtown", but close enough to Sanlitun and Solana Shopping Center if you fancy a walk to grab a bite and a pint.

Reception was very friendly every time as was staff outdoors helping with taxis and directions.

Rooms are spacious and good standard, go for a higher floor if possible. Street noise can be irritating though insulation is good.

Good variety at breakfast, house keeping is professional and concierge helpful.

  • Stayed: August 2013, traveled on business
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Thank Hello-Ms-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this reviewResponded September 29, 2013

Dear guest,
Thank you for staying with us at the Kempinski Hotel Beijing Lufthansa Center! We are delighted to know that you are satisfied with the hotel location and our staff was of good support to you during your stay. Seeking from "Good to best" is our mission and your positive comments are most valuable for us to encourage and improve our service!
We are looking forward to welcoming you back at the Kempinski Hotel during your next trip to Beijing!
Regards,
Hotel Management

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Reviewed September 22, 2013

Although the trip was not a business one but I had chosen this hotel out of its good location. It turned out I was in for a good treat. The service was very 5 stars and the breakfast was excellent. So good that during my 2 early morning tour days, I felt regret to only managed to had a couple of toast.... But it was compensated on the other mornings..... Breakfast fit for the kings.

The concierge and the Lady in Red helped a lot during my stay there..... Their insights and their advices helped me to organise my day better which resulted on a memorable holiday...... Bucket list checked !!!

This first experience with the brand makes me want to stay with them again, in my future trip...... Hope to experience the similar, if not better, Kempinski's hospitality.......

  • Stayed: September 2013, traveled with friends
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Thank Jktla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this reviewResponded September 29, 2013

Dear guest,

Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and leaving such a positive comments with us on Tripadvisor! We are so glad to hear that you enjoyed your stay at our hotel and our service and breakfast managed to meet you expectations! Your comments will be shared with our team and trust that they will feel encouraged to keep up the high service standard! We are very much looking forward to welcoming you back at our hotel or other Kempinski Hotels around the world!

With warm regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

Kempnski is a very good business hotel, although it is on the more expensive spectrum. The location is good since it is very near a Metro station so you can visit the inner Beijing from it. It is also relatively near Solana Mall where you can spend time if you have nothing to do to.

For a budget traveller like me, I can go to a relatively nearby local residential area (Zoujiazhuang) to buy grocery and cheaper food.

Room Tip: Don't know if the price is higher but you could opt to choose room facing the river which is bet...
See more room tips
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiBeijing, Manager at Kempinski Hotel Beijing Lufthansa Center, responded to this reviewResponded September 22, 2013

Dear John,
Thank you for sharing your positive comments with us on TripAdvisor!
We are glad to hear that our hotel location was convenient for you during your stay at the Kempinski Hotel Beijing! We are looking forward to welcoming you back soon and our concierge team will be more than happy to assist you with more tips for shopping and entertainments in the vicinity, which will let you relax after the long working day and explore the beauty of the city.
Warm regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Beijing Lufthansa Center

Address: No.50 Liangmaqiao Road, Chaoyang District, Beijing 100125, China
Phone Number:
Location: China > Beijing > Yansha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Spa Hotel in Beijing
#38 Business Hotel in Beijing
#45 Family Hotel in Beijing
#46 Romantic Hotel in Beijing
#58 Luxury Hotel in Beijing
#96 Best Value Hotel in Beijing
Price Range: $104 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Beijing Lufthansa Center 5*
Number of rooms: 526
Official Description (provided by the hotel):
Effortlessly blending European service excellence and China’s rich cultural heritage, the Kempinski Hotel Beijing Lufthansa Center represents the ideal five-star hotel with it's unique location in the hub of Beijing. A landmark in China's capital city, with facilities and services of extraordinary scope, the hotel sets the standard for luxury service with 526 five Star contemporary guestrooms and suites, extensive meeting space and vibrant entertainment venues. Easily accessible from Beijing Capital Airport, the Kempinski Hotel Beijing Lufthansa Center is nestled in the center of Beijing’s diplomatic district of Chaoyang, the perfect starting point for your leisure activities and business meetings. ... more   less 
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Also Known As:
Kempinski Hotel Beijing Lufthansa Beijing

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