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“Lovely service - staff can't do enough for you” 5 of 5 stars
Review of Shangri-La Hotel Beijing

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Shangri-La Hotel Beijing
Ranked #36 of 5,937 Hotels in Beijing
Certificate of Excellence
Melbourne, Australia
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Lovely service - staff can't do enough for you”
5 of 5 stars Reviewed November 13, 2013

As others comment the location of the hotel is a bit awkward, although it is easy to catch cabs to and from the hotel. Just make sure you actually take the taxis from the hotel and that you get dropped off at the hotel door. The staff write down the taxi numbers and watch the drivers as you pay - I had a shonky experience with a driver swapping my money for counterfeit money when he 'inadvertently' drove past the driveway and pulled up down the street and then kept giving me back my money saying it was torn or there was another problem. The staff were incredibly helpful and called the taxi companies to trace the driver (but it turned out the taxi also had fake number plates). The staff were also terrific in arranging a rushed, personal tour to the Great Wall (I didn't have much time with my work trip), and in advancing me money from my credit card when the ATMs kept declining my card. For other travellers who have this problem, there is an ATM in the basement of the hotel which worked fine! The restaurant was lovely and had a good vegetarian selection which was a real bonus for me. The bed was very comfortable and overlooked the hotel garden. The room was a little tired - not really five star but I would say the service is seven!

  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Live2travel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,527 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Rome, Italy
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 10, 2013

hotel is old and service is poor related to Sangri-la standard. located in periferial area and not so close to any underground stations.no specific recomandation for spending night in the hotel. dinner quality poor and expensive

  • Stayed November 2013, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Pino B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaBeijingMgmt, Area General Manager at Shangri-La Hotel Beijing, responded to this review, November 12, 2013
Dear Valued Guest:

Thank you for sharing your experience during your recent stay with us. We regret that our hotel facilities and dining experience did not live up to your expectation. I would like to further discuss the matter with you, kindly contact me at christopher.chia@shangri-la.com.

Thank you.

Christopher Chia
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
368 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
5 of 5 stars Reviewed November 5, 2013

Things have sharpened up for the better since my last visit and I was grateful to all the staff for their attentive service. Room cleaning seems to be high standard and bathroom smells abated. Room service was fast and effective. I like staying here as the hotel is spacious and good swimming pool....and for me its in exactly the right part of the city. Congratulations to the staff for a nice visit.

Room Tip: For business and meetings the Valley Wing rooms are good providing access to Horizon Club . I prefe...
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TechnoProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhahran, Saudi Arabia
Level Contributor
70 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed October 27, 2013

I have no doubt that Shangri la Hotel offer great services among a lot of Hotels Chain in the world. However, if the location desired to be close to attraction do not go for it. Otherwise, everything is great and perfect. I have got even complimentary shuttle serves to airport.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank mustantm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hitchin, United Kingdom
Level Contributor
177 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed October 26, 2013

Stayed here for a week as it wasn't too far from Beijing exhibition centre. I was in a room in the valley wing and it was fantastic. Everthing you could possibly need or want for a home from home was supplied in the room. All the staff were fantastic and helpful and I would certainly go back. The only disappointment was the STAY restaurant, but I have left a separate review on that experience!

Room Tip: Valley wing is newer and has a great club lounge
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JohnJampot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

We arrived at this 'idyllic beauty' after a long flight from the east coast of the U.S. What a pleasure to be welcomed by pleasant staff and inviting accommodations. Large, non-smoking room with a breathtaking view. Every traveler's need was thought and accommodated. The breakfast buffet is commensurate with the best luxury hotels in the U.S. offer.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank vabeachteach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed October 15, 2013

This hotel is wonderful in every regard, except for 2 things: layout is very odd (the two wings are very seperate), and the location is very far away from the city centre.

That said, I would come back here for the service. The rooms were very well done, and the bathroom was fully kitted out in every regard.

The buffet restaurant was a highlight for this stay, as they went above and beyond to make something special, due to dietary restrictions. The chefs aimed to please, and the food was wonderful as a result.

I would stay here again!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Airbus_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Beijing

Property: Shangri-La Hotel Beijing
Address: No.29 Zizhuyuan Road, Haidian District, Beijing 100089, China
Phone Number:
Location: China > Beijing > Yuanda Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Beijing
#23 Romantic Hotel in Beijing
#24 Business Hotel in Beijing
#32 Luxury Hotel in Beijing
#37 Family Hotel in Beijing
#123 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Beijing 5*
Number of rooms: 670
Official Description (provided by the hotel):
Located in the west of Beijing at the heart of the financial and technological district and within close proximity to some of China’s most magnificent historical sites, the Shangri-La Hotel, Beijing is only 30 minutes from the Capital Airport, providing an ideal location for both business and leisure travelers. The hotel has a total of 670 well-appointed guestrooms and 7 exceptional restaurants and bars. Well-equipped health club is welcomed by the health conscious and fitness-motivated guests. Shangri-La’s exclusive spa, CHI offers some of the largest and most luxurious private treatment suites to the city. For grand or intimate events, hotels’ two ballrooms and 28 function rooms are perfect choices. ... more   less 
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Also Known As:
Shangri La Hotel Beijing
Shangri La Beijing

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