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Reviewed April 1, 2011

Shangri-La is almost as it name says - garden of heaven. Very big, beautiful and comfortable, little bit on expensive side but one can really enjoy the staying. The best of the package comes with the staff: the service is incredible and people are great.

Date of stay: March 2011
  • Trip type: Traveled on business
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Thank RankoP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2011

As we checked in, the reception staff saw from my wife's passport that it was her 60th birthday, they made a huge fuss of her and sent a cake to the room, very nice.
Unfortunately the tour company had lost our luggage. Leo the Front Office Service Manager and Chant Chang one of the attendants, couldn't have been more concerned or done more to help locate the cases if they had been their own. They were fantastic and deserve medals the size of frying pans.
Terrific breakfasts topped a great 3 day stay.

Date of stay: February 2011
  • Trip type: Traveled as a couple
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Thank JIRAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2011

Greatest Hotel in the world. Fantastic, very willing to help and most accomodating in every way.

Date of stay: March 2011
  • Trip type: Traveled on business
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Thank mytravel2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2011

The hotel is excellent. Top notch service. Clean, comfortable rooms with good internet access. It is the closest nice hotel to the north west of the city, where Beijing U, TsingHua U, and the cluster of high tech companies on the northwest side of the city. It's still not very close (20-45 min depending on traffic) but it is as close as you can get and still stay at a nice hotel. There are "local" eateries near by but none of it is high quality. The hotel buffet is excellent but for dinner, it's very expensive (~USD$65).

If you have business on the northwest side of the city, this is an excellent choice.

Gym is good, somewhat larger than most.

Date of stay: March 2011
  • Trip type: Traveled on business
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Thank viperflt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2011

The service and assistance provided was very good, with extraodinarily attentive staff in the Horizon Club. Thanks to the team.

My one venture to the Garden Restaurant for breakfast was less than satisfactory - it was somewhat pf a scrabble, smokey and much of the food was not kept warm - defintely not the usual Shangri-La standard. This was the single negative of our stay.

Certainly recommended.

Date of stay: February 2011
  • Trip type: Traveled on business
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1  Thank TechnoProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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