Stayed here for a long weekend to explore Beijing and see the sights. The staff are fabulous, all very well spoken and courteous. I love the special add ons, like being able to call and get butler service for coffee, hot chocolate or having your clothes pressed at any time. Breakfast was a great spread - tasty and fresh - and was complimentary for us due to SPG status. The concierge set us up with a car and driver to take us to the great wall. I really can't think of anything wrong about this hotel, we've had a fabulous stay and I would certainly stay here again.