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“very good hotel, perfect staff”

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Swissotel Beijing Hong Kong Macau Center
Ranked #67 of 6,565 Hotels in Beijing
Reviewed April 22, 2013

If you dont get a perfect room, you can change. The staff is very helpful and Sun Li tun is not far away.
The traffic is loud but in Beijing, you can hardly find a quiet place. The 7/11 supermarket next door provides you with everything you need.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Swissotel
Thank Unknown T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 21, 2013

I checked into the Swissotel after a bad experience at another hotel in Beijing. The immediate impression you get walking in to this hotel is that it is well-staffed. The front desk has dedicated places for currency, concierge, check-in and customer service and these were always staffed with people speaking decent English. I appreciated this when in a rush to leave in the morning. The staff would always print out an address with a map for you to show to a taxi driver (essential unless you speak Mandarin).

The restaurant and bar on the ground floor were good. Breakfast a la carte was better than expected, with very good coffee. Lunch was passable - I had some pasta with seemed quite heavy and stodgy. Service in the restaurant was very good. There is free wifi all around the lobby area and in the bars.

I fell ill after a few days on the trip, so I did not get a chance to try the pool, gym or much else. Instead I was confined to my room which was probably the weakest part of the stay. The rooms are about the minimum I would expect from a five-star hotel, but the bed was not overly comfortable, nor was there much space. I imagine there will be a refurb in the next few years because although not dirty or run down, the room just felt tired and quite dated. There is a small bath, a fairly well-stocked minibar, and internet - although it's via cable, not Wifi, so if you have an ultraportable laptop without a network socket, you are out out of luck. The aircon/heating in the room didn't seem to be able to get very warm.

There is an MTR/Subway station just outside the entrance which is very convenient, especially because taxis in Beijing are very unpredictable. The door staff will try to hail one for you. Often this took only a few minutes, but other times it was 15 minutes, and this time of year it is not warm in Beijing.

For the price, this hotel is ok and well-located. For true five-star accommodation you need to look at the Grand Hyatt or similar. The Swissotel made up for some old decor with good service.

  • Stayed: April 2013, traveled on business
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Thank YourLocalGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

I was on a business trip with my husband in Beijing china and we had chosen Swissotel because of its location and the problem started arriving from day 1. We ate our breakfast in the restaurant and clearly asked for one dish if it was vegetarian, not just with one staff but three staff members in the resturant , all cooks and all of them said it was vegetarian . when we took the dish on the plate we found that it has a ham inside and then we went back to the three chefs in the restaurant . They laughed at us, instead of apologizing.

Also there was no turn down service given for all three days of our stay. First day we were not even given a morning service.. This is not what you expect from a five star hotel .
The bedside clock in the room was showing a time two hours less than than the china Time.
The house keeping staff did not understand what Bubble bath is as we want to take a bath in the bath tub but they always gave us a shower gel

Room Tip: Think before you go
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  • Stayed: April 2013, traveled on business
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Thank ankurrara1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelBeijingMgnt, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this reviewResponded April 18, 2013

Dear guest,

Thank you for taking the time to express your candid feedback regarding your recent stay. We are regret to learn that we failed to impress you with our Swiss hospitality. In order for us to further investigate the issue and improve, I would highly appreciate if you could email me the details of your stay to jason.wang@swissotel.com at your own convenience.

Again, we apologize for the unpleasant experience and look forward to hearing from you soonest.

Best personal regards,
Jason Wang
Quality Manager
On behalf of Swissotel Beijing Hong Kong Macau Center

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Reviewed April 16, 2013

I had a great stay at the Swissotel Beijing recently. Hotel staffs are friendly and service was fantastic. Hotel location is very convenient with some great restaurants just nearby within minutes of walking. I'll definitely be back again soon!

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Swissotel
Thank LCheok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

We booked this hotel after being unhappy with our original choice and were very happy that we did.

The room is small (but is what you would expect in an urban hotel) but well appointed. The room was very quiet and warm. The bed was the softest one we slept on in China (but still harder than North American beds).

The front desk currency exchange had a good rate and there were no fees (unlike the airport where it was 50RMB)

Location is great- it's a long walk to many major points of interest, but with the subway right on your doorstep, there is no need to use any other type of transportation. We didn't eat at the hotel, but right behind the hotel (towards the Workers Stadium) were a row of decent & affordable restaurants.

This hotel is also in a great location if you are coming from the airport and using the airport express subway. It's only two stops south of the airport express terminus- expect to have to carry your bags up some stairs in the subway.

We booked the hotel on Expedia and ended up paying around $140 a night- our most expensive hotel for the vacation part of the trip, but it was well worth it.

  • Stayed: March 2013, traveled as a couple
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1  Thank robandrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelBeijingMgnt, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this reviewResponded April 18, 2013

Dear robandrea,

Thank you for choosing Swissotel Beijing and taking the time to share your valuable feedback. We are extremely glad you had had enjoyable stay with us. Your kind compliments are highly appreciated by all of us at Swissotel Beijing.

We very much look forward to welcome you back in the not distant future.

Best regards,
Jason Wang
Quality Manager
On behalf of Swissotel Beijing Hong Kong Macau Center Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2013

Lots if times being here I´ll always come back to Swissotel,Everything you need,freindly,helpful,clean and perfect service.Excellent european style breakfast wth a great variety,somethong not there ? They will prepare it for you in a moment.It´s just first class,thank you !

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Swissotel
1  Thank Martin Oskar Ge... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelBeijingMgnt, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this reviewResponded April 21, 2013

Dear Martin,

Thank you very much for taking the time to share your feedback. We are extremely pleased to learn that you had enjoyed your stays and your loyalty is highly appreciated by all of us at Swissotel Beijing as well as your kind compliments.

Once again, we thank you for your continuous support and patronage. We very much look forward to welcoming you back soonest.

Personal regards,
Jason Wang
Quality Manager
On behalf of Swissotel Beijing Hong Kong Macau Center Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

what a pleasant surprise!!! After Reading a Few Not so Great reveiws i thought this would be a so/ so Hotel .to my very pleasant surprise it was super from Start to Finish ,great Room very freindly and Professional Staff ,good Food and Location !! Just what we needed!! Thanyou for a wonderfully relaxing Break !!

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel
1  Thank Katharine Rosem... D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelBeijingMgnt, Manager at Swissotel Beijing Hong Kong Macau Center, responded to this reviewResponded April 12, 2013

Dear Katharine,

Thank you for staying with us as well as taking the time to express your feedback. We very much appreciate those pats on the back and I can assure you that these comments both encouraging and complimentary are taken to heart.

We look forward to welcoming you back to Swissotel Beijing in the not distant future.

Best regards,
Jason Wang
Quality Manager
on behalf of Swissotel Beijing Hong Kong Macau Center Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Beijing Hong Kong Macau Center

Address: No.2 Chaoyangmen Beidajie, Beijing 100027, China
Location: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Beijing
#47 Family Hotel in Beijing
#55 Best Value Hotel in Beijing
#59 Luxury Hotel in Beijing
#78 Business Hotel in Beijing
Price Range: $84 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Beijing Hong Kong Macau Center 4*
Number of rooms: 430
Official Description (provided by the hotel):
European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more   less 
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TripAdvisor is proud to partner with Fairmont Hotels, Expedia, Agoda, Booking.com, Ctrip TA, Hotels.com, Travelocity, Hotwire, Cancelon, getaroom.com and TripOnline SA so you can book your Swissotel Beijing Hong Kong Macau Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Beijing Hotel Beijing
Swissotel Hotel Beijing
Beijing Swissotel Hotel

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