My husband and I stayed in the hotel for 10 days. We were very happy about hotel.
-Location: in the center of shopping, restaurants, two subway line stop right across the street, a park, Starbucks and tree-lined embassy area 10 min. walk
- Management: top notch. All of the staff are very professional and friendly. My husband was sick during the stay. The lobby managers (Ms. Li and Mr. Xin) went out of their way to help us get medicine in the middle of the night, and arranged special food delivered to the room for 2 days. Cafe's manager also took immediate action after we gave some feedback on the food. We feel that they really took customer care to heart. A notch above other 5 star hotels we have stayed in BJ or in other countries.
- Quiet rooms. The central a/c is dead quiet and efficient! The deco is very modern, clean lined that makes the room feel very spacious. Even standard room is spacious enough. Nice bedding, bathrobes, slippers, etc.
The only area that needs improvement is their breakfast buffet. The hotel tries to provide a big variety for westerners, Japanese and Chinese. But the quality is not on par. The western food lacks quality bread, cheese or cold cut meats. The Chinese food are not well done. 4 different Chinese rice soup are offered very morning, but they are too overcooked. Dumplings and hot noodles are mediocre. I feel the hotel can improve its breakfast offerings by focusing on quality and even reduce the variety. Maybe a trip to some other top hotels and try out their breakfast may provide some nice benchmark.
But all in all, this is a very good hotel. It will always be our choice of 'home' whenever we visit BJ.
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- Also Known As:
- New Otani Beijing
- New Otani Hotel Beijing