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Reviewed August 25, 2009

This hotel was a bad experience. I am a A club goldmember that is a card where you get some extra's. You can get a free upgrade when the hotel is no full and also you can get late check out. With the booking i asked the hotel to give me a upgrade from the superior room to the excutive room. When we checked in the staff did not know anything about the request of our upgrade. There came a lady to help and she told me that next time that i want mine upgrade i need to call the hotel. But in the reservation form of the hotel you can put a text for the hotel. She sad to me that she will give us a upgrade because the hotel was half full.
The upgrade was nothing just a bigger superiorroom and not what the website of the hotel told us a room with free internet and a apple dockingstation.

They also made a mistake with the internetconection. You can by internet for 24 hours we did that for 3 days. When we want to settle the bill they charged us 4 days of internet.
When we explained to the reception that there was a mistake the girl did not want to listen because she did not understand us. After 20 minutes complaining and explaining she charged us 3 days. But she still did not understand us.

The rooms are not very nice and very old the really need to upgrade the rooms.
The breakfast was a real party a great buffet with a lot of choice.

I will never stay again in Novotel Peace Beijing because of the service the don't give.

  • Stayed: August 2009, traveled as a couple
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4  Thank Moira13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2009

Amazing foyer!. Room spacious and very clean. Swimming pool on second floor very pleasant with large changing rooms and small gym. Breakfast buffet excellent choice of european and asian cuisine. Dodgy coffee machine though!
Great location for walking to Forbidden City and Tianamen Square. Wear comfortable shoes and buy some water from the shops along the way. Takes about 20 mins to get there. Lots of restaurants to choose from too. Main shopping area Wanfujing is not far from the hotel. Very pretty at night lit up. Supermarket across the road (and down a side street )from the hotel sells drinks and snacks cheaply.

  • Stayed: July 2009, traveled as a couple
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Thank JaneOEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2009

Overall our 5 day stay was great. The staff is friendly but service is not upto the mark. My coffee sachet in the room was not replaced after the first one. House keeping should have seen to it. I used the coffee from the kid's room.
The location of the hotel is the best. Close to shopping and restaurants. I would go back and stay there again.

  • Stayed: June 2009, traveled with family
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Thank WhizfortyKuwait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2009

We spent 5 nights at the Novotel in mid-July -a large, bland, good-quality, reasonably priced Western chain hotel located in central Beijing. We opted for an executive room (somewhat more expensive but assures you of a better quality room) - all was fine with it.

- Views - We were on a top floor and did not have a view over the Forbidden City - apparently there are very few rooms with good views in that direction.

- Cost - We checked out the main discount websites and were able to get a much better deal directly from the Novotel - about 20% off the regular sale rates, but for a non-changeable non reimbursable reservation. We had to become members of the Novotel/Ibis/Sofitel "frequent users" group - free and easy to do over the web - to access the lowest prices though.

- Families with teens - A huge advantage of the Novotel is that kids (at least 1, probably 2) stay free in rooms up to age 16, unlike the 12 year cut-off of most hotels. That lowered our costs a good deal, and makes the Novotel an especially good option for small families.

- Location - in central Beijing, near a subway stop, near huge shopping malls and a shopping street, a long walk or short taxi ride from the Forbidden City, etc. We went to the acrobat show one night and had trouble finding a taxi afterwards - ended up taking the metro back (a stop was right beside the theater) and got home faster and at 5% the cost in the end. FYI - subways (metros) are easy to use, with announcements in English as well as in Chinese. There are plenty of ATMs in the area (across the street and in the nearby Peninsula Hotel). Too, there is a good nearby food shop - turn right as you leave the hotel, then take the first left;- it is maybe 40 meters down that road - good for getting snacks and reasonably priced bottled water, etc.

- Our room was in excellent shape. Yes, the hotel is not brand new but our room was kept in very good condition, strong water pressure for showers, safe included, a sitting area with two small sofas and a coffee table, a flat-screened TV, etc.

- Pool - small but fine, about impossible for people to do laps and have kids in the pool at the same time.

- The front desk and concierge desk staff were fine - well-informed and pleasant. We went to a less travelled part of the Great Wall and were able to get a good English-speaking driver for the day for 600 yuan in a comfortable car. (You can negotiate a regular taxi down to about 400 yuan, but forget about English, comfort, and a fair number of Beijing taxi drivers are formula 1 wannabees...

- Internet - there are two recent apple computers in the front lobby for guests to use for free - quick access to websites. I think (not sure) that wifi is also available for those with their own laptops.

- Breakfast - The Novotel breakfast buffet is both excellent and overpriced (around 22 USD per person), so we ate there once. It is too bad that they don't offer a lower-priced continental breakfast for people not travelling on an expense account... We never found a good substitute breakfast restaurant in the area - places to eat at the nearby mall and shopping street open up too late, etc. Twice we bought pastries at a nearby store and milk, Nescafe and yogurt at another, and ate in our room.

Would we return? Yes, but without a lot of enthusiasm as, again, the hotel is bland but fine. It is a good option for small families on a budget and for business travelers. We would have preferred going to a more typical Chinese hotel in a Hutong but, in the end, are glad we did not - taxis are loathe to enter into those areas (roads are very narrow), most do not know of the smaller Hutong hotels and, for a first trip to China, being in a large western chain with an English-speaking staff and easy to access made it worth it...

  • Stayed: July 2009, traveled with family
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4  Thank Tom11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2009

Arrived late at 11.00 pm. Although we have booked and paid for in advance by many months and advised them we were going to arrive late they hadn't pre-allocated us our requested rooms - two adjoining rooms as we were a family of five in the main block preferably higher up with a view towards the Forbidden City ( I had read other Trip Advisor reviews to ask for this.) . Instead they gave us two old rooms on different floors in the adjoining tower - room numbers start with 2 if you are at reception and they try to give you one of these rooms. They said they were fully booked that night and that there was no other option - letting us inspect the rooms to see if they are suitable. After a 20 hour flight what could we do - say they weren't suitable and go to another hotel ??? remember we had pre-paid. Anyway they promised to move us the next day. In the adjoining block the carpets were very water stained and smelt musty - the hallways had low ceilings and the rooms looked like they hadn't changed since the 1960's. The beds very very very hard - so it was better to lie on your back to try and spread the pressure of your body over the mattress rather lie on your side and know where all the pressure points are. Anyway they did move us the next day to the main block to Level 10. We did have a distant view to the Forbidden City and to the back of the Novotel where they was still a cluster of Hutongs. The beds were much better here. Rooms were spacious and about average - we have been to better Novotels in other countries. There is free wireless internet at the lobby bar - room internet is exhorbitantly priced and although they had two free Macs in the lobby one was down and the other one was lways being used. Breakfast was nice although a bit pricey. Cheaper good food at the mall 5 minutes walk down to Wafujing St on the 6th floor. Bottled water in the rooms a rif off considering you could get it for 1.4 RMB from the local convinience store - why pay 60 RMB in the room. Stayed 11 nights - great central location - walked the second day to the Forbidden City - would have been better to take the taxi as it was 35 degrees Celcius!

  • Stayed: July 2009, traveled with family
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2  Thank Kinetic133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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