Traveled to Beijing after taking an overnight train from Xi'An and arrived at the hotel early in the morning.
The hotel staff was kind enough to allow us to check-in early, but emphasized that there was only 4 superior rooms with king size beds, and unfortunately they were on the smoking floors (I don't smoke). As such, we opted to stay in a standard room with 2 single beds, not the most ideal, but at least the rooms were clean, tidy and quiet.
Location-wise, it was a good location since the subway station was just right at its doorstep and that it was near major tourist sites.
Similar to my previous experience in Xi'An, I noticed that the Accor Le Club Priority Desk was not always manned, and that there was no difference whether you were a Le Club member or not. This was a tad bit disappointing as a corporate member and business traveler, it would be nice to have access to such services, else why would one be willing to pay/sign up for the corporate memberships?
In terms of service quality, it was a mixed bag as I had my fair share of warm friendly staff and not-so-patient ones. Granted that it was the week where the 18th People Congress was being held and there were plenty of guests at the hotel (corporate and tourists), yet there could be better handled.
For example: I was trying to ask a male counter staff on issues with access the internet with the wired LAN cable, WIFI on my laptop wasn't working and I needed a LAN connection in order to access work emails. As I conversed with him in Chinese, the counter staff wasn't paying attention to my question, focusing on his paperwork below repeating a flat answer "LAN connection will work fine, just use it". One can't help but feel being brushed aside and I felt a little offended.
However, I must commend the supervisors as they have demonstrated excellent customer service, paying close attention to my needs. In the same example, after I left the front office desk looking frustrated, a supervisor Mr Bob Chen saw me and immediately queried if there was anything he could do. After I explained to him on my issue on the LAN connection in my room, he advised how I could resolve it and offered to contact the technical service to check out my room if all was in order. He also went further to explain how best to connect given that corporate laptops would require a VPN connection, something that I appreciated a lot.
Overall, an average experience.
- Official Description (provided by the hotel):
- Now offering FREE hi speed Wi-fi for all rooms, restaurants and lobby. Located in the heart of the city Novotel Beijing Xinqiao is a 4+ star hotel ideal for a business trip, holiday or short break in Beijing. Tiananmen Square, the Forbidden City and the Temple of Heaven are just a short walk away and guests enjoy easy access to shopping, major businesses and government buildings. The subway station is directly in front of the hotel offering easy and inexpensive access to all parts of the city.The Novotel Beijing Xinqiao features three restaurants, a lobby bar, health centre, spa, sauna and outdoor tennis court. For business travellers, we offer the convenience of WiFi internet and conference facilities for up to 250 people. ... more less
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- Also Known As:
- Novotel Xinqiao Beijing Hotel Beijing
- Accor Xin Qiao Beijing
- Novotel Beijing
- Beijing Novotel