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“Nice hotel, crappy location”

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Royal Phoenix Beijing
Ranked #1,648 of 6,522 Hotels in Beijing
Las Vegas, Nevada
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice hotel, crappy location”
Reviewed March 30, 2012

We stayed there between March 15 - 18th as part of a group tour. I checked the reviews on this hotel once we found it on our itinerary and there was only a couple of pictures that we could find but it never gave a hint of what it looked like. Problem 1 - The hotel is very nice and clean, however, the street it's located on can't fit the tour buses. We had to wheel our luggage down a long, dark, stink and dirty alley to get to it. Problem 2 - They have buttons inside your hotel room for: "Do Not Disturb", "Make Up Room" etc., once you click any of them, it lights up on the outside of your door. I think it's great, however, the maids choose to ignore them. We had the "Do Not Disturb" lit and returned to find that the maid came in anyway. Problem 3 - it didn't matter what floor any of us were on but the toilet water smelled like raw sewage. The toilet cover was on the entire time and it didn't make a difference.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Tasha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
San Diego, California
Level 6 Contributor
120 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed March 27, 2012

Stayed at the BW Premier as part of an organized trip.
It recently opened, so is still working out some of the kinks and training employees on procedures and language, but once up and running will be a fab place to stay.
- Love the location: Many big hotel chains in Beijing are a few miles away next to a huge boulevard and highways. They look inaccessible for travelers, meaning it looks like it takes a lot of time and energy to get out and see the real Beijing if you were staying there. Not so with the BWP. The hotel is located in a hutong off a local shopping street, so you are truly staying in authentic China. Tons of great, inexpensive restaurants within walking distance.
Central Beijing is not that far away, so you're a close distance to much of the city's history and main attractions. You can walk to the night market if you like to walk, but I'd grab the subway or a cab for other attractions.
- Hotel: posh and clean. Rooms are excellent. Beds are comfy. Carpet is pretty. Built-in closets accommodating. In-room safe, flat screen TV, and internet access (free, but bring a CAT-5 wire to plug-in. Free Wi-Fi is in the lobby/bar area downstairs). Tea kettle and tea/instant coffee. Mini-bar. Bathroom is spacious, with marble or granite surfaces. Western toilets, rainfall shower and handheld hose. Plenty of hot water and good water pressure. There are some craftsmanship imperfections = messy grouting, had to cut out a piece of slab floor, etc., but still a very elegant room. Power is Euro style = use your room key to power lights, air, and TV in slot near door to hallway.
- Breakfast: abundant. Mostly Asian foods, but even picky eaters in our group were fine with the fried rice and toast. Bacon is in a chafing dish off to the side, next to the cook-to-order Omelet bar. If you like coffee, you'll have to beckon the servers often for refills. They only set out enough cream for a little splash, so you'll have to request refills of this as well.
- The Lounge: becomes a places of activity at night for internet users and to decompress. Drinks are expensive (on par with US hotel prices) and they're still working out things like the concept of selling wine by the glass. The same music was on repeat our week there, so much of our group was sick of Justin Bibber, Taylor Swift, and The Carpenters (seriously) by the end of the stay. It might be nice to have a little more variety or just some mellow instrumental music.
Misc: They have meeting spaces on the 2nd floor and supposedly a restaurant, but for now all I heard of was sandwich and a glass of warm milk for room service. There are many local laundries nearby, but would probably be difficult to navigate price/pick-up, so it would be nice if someone is enterprising and can inform TA readers with this info. I got burned with the tour guide telling me it was only a little more to use the hotel laundry service and literally paid $155 US for 1/4 load of laundry. I'm not joking. Buy your bottle water and snacks from the little store just past the guard booth, on the right.
In all, a great stay with a memorable hotel experience. The top hotel staff are actively onsite, working to make this top-notch for both executives and travelers.

Room Tip: I don't quite think you can request rooms, but it was nice to look out over the hutong.
See more room tips
  • Stayed March 2012, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank KayClifton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Level 6 Contributor
234 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed March 26, 2012

I stayed three nights at the beautiful, brandnew Best Western Premier Royal Phoenix Hotel in Beijing. Located down a cramped hutong alley this spectacular white marble hotel greeted me with a marvelous golden door and a gilded lobby fit for royalty.

Although the receptionists barely spoke English, they were extremely helpful and efficient, checking me into my non-smoking room quickly and smoothly.

And what a room! A queen-size bed with four white comfy pillows and two decorator pillows was its centerpiece. On each end of the bed was a night table with a lovely lamp equipped with a convenient dimmer switch. A massive flat screen TV was built directly into the wall facing the bed. A writing desk and a fancy chair nicely complemented the décor of the bedspread and the super comfy duvet. Elegant curtains and original paintings completed the décor. The room had two telephones: one atop the writing desk, and one on a night table.

The bathroom had only a shower but an excellent one with a telephone showerhead and a very large wall showerhead. The sink and commode plus a wall telephone completed the comfortable bathroom. Plenty of soap, fluffy white towels, shampoo, bath foam and body lotion were provided.

The included buffet breakfast had a wide assortment of Asian and Western food, including omelets prepared on the spot to one’s taste.

I heartily recommend this magnificent five-star hotel that is well situated in central Beijing.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Cyclopath43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estero, Florida
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 26, 2012

My wife and I spent a week at this new hotel located in a hutong off the main drag, about 10 min walk from the metro. The lobby is attractive, the rooms are very comfortable and well appointed. The beds are very comfortable and the shower is luxurious. Robes and slippers are provided, an employee comes around to deliver additional towels each afternoon, and the rooms are spotless. As we spoke noe mandarin, we relied on the front desk to assist us in getting around and they were extremely helpful... the only area we would rate less than 5 stars is breakfast, but this is more based on our taste than selection or quality. Breakfast is a hybrid chinese/western, not really to our taste.... we did not eat dinner at the hotel or use any other amenities. A big thumbs up !

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank frank k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Phoenix Beijing

Property: Royal Phoenix Beijing
Address: No.17 Qianliang Hutong, Dongsi North Street, Dongcheng District, Beijing, China (Formerly BEST WESTERN PREMIER Royal Phoenix Beijing)
Location: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1,648 of 6,522 Hotels in Beijing
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Royal Phoenix Beijing 3.5*
Number of rooms: 193
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