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“the most outstanding customer service I've ever experienced!”

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Sheraton Grand Beijing Dongcheng Hotel
Ranked #25 of 6,473 Hotels in Beijing
Certificate of Excellence
Santa Clara, CA
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“the most outstanding customer service I've ever experienced!”
Reviewed June 4, 2013

I was in Beijing for work, and it was my first time to China. I booked a hotel closest to my office, so it was not right in the city center. I have stayed in a fair amount of hotels both for business and pleasure, and I can without hestitation say that this hotel offered the best customer service I've ever experienced. I stayed in the Club Lounge, which although was a higher room rate, actually worked out to be very reasonable since I ate dinner there every evening, enjoyed a coffee or a soda in the afternoon, etc. The customer service led by Stephanie Yang and her team in the Club Lounge was exemplary. But everywhere in the hotel the service was good. I was very sad to leave the hotel to move on to my next city. I would come back to Beijing just to stay at this hotel, and I will definitely lean towards Sheraton hotels more in the future as a result of this experience!

My room was fantastic, lobby is very nice, and they have a ton of restaurants in the hotel.

Room Tip: definitely get a club level room!
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2006world_traveler!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, June 6, 2013
Dear reviewer, Thank you for staying with us and posting your recommendation here on TripAdvisor.
We are more than pleased to hear that our hotel rooms, facilities and services could assist in your comforting experience and leave you with good impressions.
Our hotel is dedicated to delivering warm and comforting services to all the guests around the world.
We certainly look forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
Toronto, Canada
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 1, 2013

I stayed at the Sheraton for just two (2) nights for a symposium.
Therefore the price was high (1100 RMB + Taxes)
Most of the services I used were good, explaining something simple three (3) times become a little monotonous, and the attitude towards guests was sometimes a little sharp.
The hotel is reasonably new with small but airy rooms.
Room service was quick and accurate with what was ordered.
Unfortunately the buffet restaurant (Feast) has problems.
The layout is very bad, causing customers and staff to dodge around one another.
The first night there I had grill beef and chicken from the grill. It was cook in front of me to exactly as I like it. The only problem there were know vegetables in the restaurant and minimal in the way of salad. Therefore I had to eat the meat unaccompanied.
Also like many buffet restaurants, they cook the meat and fish on the same grill which tarnishes the taste of the meat.
I will however stay there again on business if in the area.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reaperman2die4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, June 6, 2013
Dear reviewer, thank you for sharing your feedback regarding your recent stay with us. Whilst pleased to hear you enjoyed our guest room facilities, we are disappointed to learn of the service disappointments experienced in our Feast restaurant and have shared your feedback with our kitchen and service teams. Certainly we will continue to work hard on improving this area and hope you may experience our true service standards on your next visit. Hope we may have a chance to welcome you back sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
104 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 25, 2013

Newly opened property in a good location of Beijing. Well appointed rooms, extremely attentive attendants on their Executive Club with a fantastic (on a clear day) sunset on the Olympic Village. If you are looking for a new place in this wonderful city, this is it.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrotherYo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, May 27, 2013
Dear Reviewer, Thanks for your kind comments and we are delighted that you had a great stay at our hotel.
Your positive feedback will further encourage us to continue to improve our service levels.
Thank you again for your positive comment and we look forward to being at your service on your return trip to Beijing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 9, 2013

Stayed here on business, hard to tell on the location to shopping etc this time but its a great hotel and has a great staff. The amenities are good as are the spa, for small needs there is a grocery store and restaurants in the next building over. I will stay here again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ammantio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, May 13, 2013
Dear Reviewer, Thank you for your kind comments and we are delighted that you had a great stay at our hotel.
Your positive feedback will further encourage us to continue to improve our service levels.
Thank you again for sharing your experience and our hotel team look forward to being at your service to you again in the near future should you return to Beijing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Level Contributor
225 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 8, 2013

Lovely hotel. But the ac needs looking at.
Eventually after 4 hot sweaty nights we were given a fan
This after trying to sleep with noisy window open.....
Ask for a fan, turn the ac off
It pumps up to 24 C at night......
Oh yes, and the language is a problem!

Room Tip: Ask formanfan and turn the ac off at night..
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank desparatehousewife07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, May 13, 2013
Dear reviewer, thank you for staying with Sheraton Beijing Dongcheng Hotel and for sharing your recent experiences. We are delighted to hear that you enjoyed your time with us. We are sorry to hear air conditioner issue in your room and certainly will share this feedback with our Engineer team and the team will take actions for improvement. We hope you will witness a significant improvement in your next stay.
Looking forward to an opportunity to welcome you back to Sheraton Beijing Dongcheng Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 29, 2013

As a SPG Platinum member, I was looking to cash in on some points for a vacation to China. After consulting with my guide that I hired, she recommended this hotel over the Westin in the Financial District and the Sheraton Great Wall. The Westin CBD was not an option because it did not offer points and cash.

Location: Beijing is a HUGE city, so nothing is really "close". Taxi's are cheap. The hotel is walking distance (10 minutes) to the subway, not not that bad if traffic is bad and you don't want to use a taxi. **TAKE A HOTEL BUSINESS CARD**. Taxi's DO NOT know where this place is. Even with the business card, taxi's turned me away. I didn't do this, but maybe even have the hotel write down directions on paper. The business card is written very small and the taxi drivers seem to have a hard time reading the card. Overall the location is fine, there is plenty nearby.

Lounge: The staff in the concierge was great. Attentive, very helpful and friendly.

We did not eat at the hotel or even use the concierge because we hired a private guide the entire stay.

Room: The suite upgrade was amazing. I was traveling in a group of three. The suite had a bedroom with a king bed and a couch. A pocket door separated the living room where there was another couch (comfortable for sleeping) and two chars, a table with two chairs, a desk, and a 1/2 bathroom. It was one of the best upgrades that I have received by a SPG property!

I would highly recommend this hotel...

Room Tip: Ask for an upgrade! Suite room view of the Olympic Park.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tpouliot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, May 2, 2013
Dear reviewer, thank you for sharing your experience on your stay with us at Sheraton Beijing Dongcheng Hotel.
We were delighted to receive your full score rating and we look forward to an opportunity to welcome you back to our hotel so that we may bring you another wonderful stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 24, 2013

First off this hotel has really comfortable accommodations. The facilities are first rate and the staff inside the hotel is friendly and willing to help. They have 3 restaurants serving Chinese, Italian, and Japanese food ... so really you have everything you need in case you did not wish to venture out of the hotel. The pool and spa are really nice (note - they make you wear a swimming cap if you wish to use the pool ... they also may charge you 68 rmb for the swimming cap). The breakfast in the lounge on the top floor is nice as is the happy hour.

HOWEVER, the main source of discontent with this property and the one warning I wish to share with all travelers staying at this hotel is the following: We requested from the concierge an English speaking guide to take us around Beijing while we were in town. I have used hotel concierges in other cities to book guides. This seems like a safe bet considering the hotel is a reputable establishment, especially one affiliated with Starwood. Unfortunately for my group this was not the case with this hotel. We wished to see certain sites however found ourselves having "spontaneous" visits to places like "The Jade Museum" (A Jade Emporium basically) and "The Tea House" amongst other places. The absolute icing on the cake was when our guide led us right into the "Last Emperor of China's last living nephew" calligraphy trap inside the walls of The Forbidden City. FYI - if you ever find yourself in this side room - IT IS A SCAM.

All in all the hotel facilities and internal staff are great. But consider yourself warned about the concierge recommended tour company.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank topgun151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton Dongch... B, Hotel Management Team at Sheraton Grand Beijing Dongcheng Hotel, responded to this review, May 2, 2013
Dear reviewer, Thank you for taking the time to share your experience at Sheraton Beijing Dongcheng Hotel with us on Trip Advisor.
It is great to hear that our services and facilities to your comfort and left you with good impressions.
At the same time we regret to hear that your city tour arrangements were inconsistent and certainly our concierge team will benefit from your comments and focus on these areas for further improvement.
Thank you again for sharing your comments. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Beijing Dongcheng Hotel

Property: Sheraton Grand Beijing Dongcheng Hotel
Address: Southeast of Anzhen Bridge, 36 North Third Ring Road East,Dongcheng District, Beijing 100013, China
Location: China > Beijing > Anzhen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 6,473 Hotels in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Beijing Dongcheng Hotel 5*
Number of rooms: 441
Official Description (provided by the hotel):
The Sheraton Beijing Dongcheng Hotel is conveniently located on Beijing’s north Third Ring Road, in the heart of the city’s transportation network. Just 20 minutes from Beijing Capital International Airport (PEK), we have easy access to major attractions such as the Olympic Stadium, Tiananmen Square, Financial Street, the Forbidden City, and the Great Wall.Our 441 contemporary guest rooms and suites range from 43 to 240 square meters. In addition to the celebrated “ahhh” of the plush Sheraton Sweet Sleeper™ Bed, you’ll also enjoy a 42” LCD Flat Screen Television, High Speed Internet Access, and a separate bath and shower.During your stay, share a meal in one of our four restaurants—featuring Chinese, Japanese, Italian, and all-day dining—or get a refreshing drink in our Lobby Lounge. Relax with a massage at the Shine Spa for Sheraton, take a dip in our indoor heated swimming pool, or work out in our modern fitness center. And you can easily stay connected to home and the office with wired and wireless High Speed Internet Access in your guest room, the business center, or meeting rooms.Let us bring your vision of a grand meeting or lively social event to life in our 13 functions spaces, totaling more than 2,400 square meters. State-of-the-art audiovisual facilities are available, as are experienced event and catering specialists. ... more   less 
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