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“Very nice hotel”

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Shichahai Shadow Art Performance Hotel
Ranked #55 of 6,599 Hotels in Beijing
Reviewed May 11, 2014 via mobile

We just stayed two nights in this hotel. It was a bit hard to find. And it was quite far away from the subway (15/20 minute walk) But once we found the hotel we were quite impressed by the interior and exterior. We really loved the way they decorated the hotel. Also the location of the hotel is really nice: in the middle of a very lovely hutong.
The size of the room was just perfect. The staff spoke quite good English and were really helpful.
The breakfast was really good.
If I ever come back to Beijing I would definitely stay here again.

Stayed: April 2014, traveled with friends
Thank Janneke L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
feng y, Manager at Shichahai Shadow Art Performance Hotel, responded to this reviewResponded June 28, 2014

Dear Janneke L,
Thank you very much for your great review and informing fellow travellers. As I say to all our guests we know we are not perfect but we certainly do our best to be.

We are appreciated for all the positive comments you left about all the facilities and services. However, we are always disappointed when we do not quite make the 5 star mark on trip advisor and we will appreciate if you could point out some issues we can work on to make this happen.

Anyway, please honour us again to provide you another 'homy' experience and have us informed in advance next time when you are planning your trip in Beijing. All the best regards to you and your family!

Yours loyal butler team
from Shichahai Shadow Art Performance Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 - 314 of 532 reviews

Reviewed May 6, 2014

15 minutes walk from houhai lake which has a very good restaurants, and bars almost all with live music, hutong area is safe but in the very first moment we were scared, but later walking all around we confirm that the local people was very nice, it's about 100 in country currency from the airport to the hotel, a little bit hard to find and the taxi drivers don't want to come to hutong area, the hotel is comfortable and the staff very helpfully!!!!

  • Stayed: May 2014, traveled as a couple
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Thank Silvia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
feng y, Manager at Shichahai Shadow Art Performance Hotel, responded to this reviewResponded May 6, 2014

Dear Silvia:

Thank you very much for taking the time and write such a positive review about our boutique hotel. We take great pride in personal service and it is so rewarding when we receive comments like this from our customers. i will certainly make sure that impost your review on our staff notice board.

Due to our VIP guests policy, we'd love to offer you a complimentary Hutong rickshaw tour or a glass of red wine next time when you'd settle your agenda and return to us. Meanwhile, our dedicated butler team will be at your servant for your utmost convenience.

We did receive an amount of complaints from our guests at times about the dissatisfactory service of Chinese taxi divers, whereas we endeavour to get more close contacts with more local taxi drivers providing better service from well organised companies to present you trouble free visit downtown.

In addition, for the long distance tours such as the Great wall and Summer Palace, we'd be honoured to introduce you our private car renting service which will ensure you a round trip cozy ride. As a highly recommended program, our devoted driver can not only save you from the typical 'taxi drama', but also will get you in touch with your personal encamped butler if any requests or problems has emerged.

All the best regards to you and your family, and please do inform us before your next visit so that we'll be expecting you in the near future!

Yours loyal butler team
from Shichahai Shadow Art Performance Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

+ english speaking staff
+ nicely designed place
+ good breakfast
+ close to the restaurants / metro
+ quiet, nice rooms

- a little bit hard to find
- taxi drivers don't want to come to Hutong area and sometimes you need to pay extra to get a cab
- first floor rooms looks like they were in basement
- when we ordered a meal with delivery, staff said there is no point to order a beer, since they have one as well and can sell us (they just forgot to add it is totally overpriced and it would be cheaper to order a beer with the meal...)

  • Stayed: April 2014, traveled as a couple
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2  Thank Pawel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
feng y, Guest Relations Manager at Shichahai Shadow Art Performance Hotel, responded to this reviewResponded May 20, 2014

Dear Pawel,

Thank you for your kind review. We appreciate your approval of our staff, the hotel's interior design and our chef's effort.

Since we are located in calm and peaceful hutong area, the location is also one of our specification as a culture based boutique hotel.
For the taxi, normally it's not very difficult to get the taxi into the hutong, but it may be a bit hard when it is rush hour or if it's a short way to go. Since the hotel is located downtown, according to the government policy, there is a criteria for the night of all the buildings in local area.
As the beer, first of all, we're sorry that we didn't tell you in advance, but we will train our staff how to communicate with guests to avoid this kind of misunderstanding. As you are the VIP member of our hotel, we would provide you a complimentary rickshaw next time you stay in Shadow Art Performance Hotel.

Thank you again for your kind words and praise of our boutique hotel again. Meanwhile, we sincerely hope that in the near future, we'll have you visit us again!

Yours loyal butler team,
from Shichahai Shadow Art Performance Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

This boutique hotel is about 15 minutes walk from Houhai Lake which has lots of bars, almost all with live music, and good restaurants. The Hutong area feels extremely safe and the hotel itself is in a quiet area. The Hutong alleys are not as narrow as others have suggested (two cars can pass) and we had no trouble with taxis collecting and dropping us off.

All the staff were friendly and helpful and most spoke some English. Their help was needed to connect the wifi, as the instructions appear on-screen in Mandarin. Like all Chinese hotels, the wifi was painfully slow. The hotel was very clean and the room was well designed, though not large, with traditional Chinese designs to the windows. It looked over the covered central sitting area of the hotel where the shadow puppet shows are performed.

Breakfast was adequate with both Western and Chinese cuisine, although choices were limited the quality was fine.

The shadow puppet show, based on ancient Chinese folk stories and traditions, is staged three times each week and is well worth seeing. Also, the Golden Mask show, choreographed by the Beijing Olympics opening ceremony designer, is an amazing must-see (our guide booked this, but the hotel would have).

Air conditioning in the bedrooms cannot be individually controlled - you get whatever the hotel overall is set for (too cold for us). However, reception can turn the system off completely for individual rooms and did so for us. But the “double bed” was two single beds pushed together with single sized duvets - not what we expected when we booked a double bed.

Overall, we would be happy to return to this hotel.

  • Stayed: April 2014, traveled as a couple
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Thank JandP_Cotswolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
feng y, General Manager at Shichahai Shadow Art Performance Hotel, responded to this reviewResponded August 25, 2014

Dear JandP_Cotswolds,

Thank you for taking the time to note a somewhat enjoyable and clearly memorable stay here at Shadow Art Performance Hotel.

I am very pleased to hear that we were able to exceed your expectations and also to let you know that your feedback has already been shared with all the staff. We are all very proud of Shadow Art Performance Hotel and it is always our aim to provide an unparalleled level of service to all our guests.

I couldn't resist to notice that among those highly positive reviews, our hardware facilities, such as 'king size' bed, are not quite up to your expectation to meet our value. However, according to the construction of a five star yet culture based courtyard boutique hotel, we'd preserve the traditional indoor decor within limited space while introduce as many international and modern elements to the design.

Most of our ladies at the front desk are Chinese and it is true that their English ability varies. On occasion things get lost in translation, which is why we provide all guests at check-in with a welcome letter that is available in English. Besides, aware of the importance of fluent communication among guests and our butlers, I myself is in charge of an ongoing Oral English training program to reinforce their English competence. I can vouch for the dedication of our front desk staff and am truly sorry if their efforts came up short in your case.

As you mentioned above, our hotel locates in an authentic hutong, one of the best preserved vintage area left in Beijing. As you've pointed out that it's perfectly safe to explore folk tales and local culture in these hutongs and for sure, there are so many hidden beauties waiting for you to discover. Whereas the narrowness is known as another outstanding characteristic of hutongs. After all, it won't be flat easy to dig out the true residential stories from 'under grand'. To assist your venture, our butlers provide you a local map with detail instructions and metro guide before your journey. Also, a digital GPS or map on your phone will help indeed.

In addition, this year we introduced a complimentary puppet painting class for guests and received an unexpected positive feedback from the 'audience' and even beat our routine performance. Funny to mention, yet, it's true that most of the parents traveling with their kids consider our class a temporary nursery to get a couple of free hours for themselves.

I'm glad to inform you that by the end of this summer, we introduced a brandly new breakfast menu possessing a variety options of exquisite cuisines covering both Chinese and western flavours with recipes presented by our head chef. Fortunately, our breakfast buffet has received a bunch of high-value reviews after the new menu promoted.

In addition, I am in general very proud of the hotel and especially the staff working at the hotel which is very transparent when reading the numerous reviews of fellow trip advisor users. We get more compliments about our staff than anything else.

One again we Thank You and I look forward to Welcoming you back to Shadow Art Performance Hotel hopefully very soon.

Yours loyal butler team
from Shichahai Shadow Art Performance Hotel

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Reviewed April 29, 2014

I loved this hotel, I was so sad I missed the shadow puppet show because I had a different show in town already booked. So make sure you plan that little part. The front desk was helpful and most of them spoke english. There was always someone there that did as far as I could tell. They even helped me order some food my first night, and found me a tour guide (Jack Dragon who was excellent) for my following day. I cannot say enough good things about the style and friendliness of this place!!

  • Stayed: April 2014, traveled solo
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1  Thank DemonicMonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
feng y, General Manager at Shichahai Shadow Art Performance Hotel, responded to this reviewResponded August 25, 2014

Dear DemonicMonk,

Thank you for taking the time to note a somewhat enjoyable and clearly memorable stay here at Shadow Art Performance Hotel. Your amazing photos captured well our specific designs in detail. I've shared your feedback with our whole butler crew.

I am very pleased to hear that we were able to exceed your expectations and also to let you know that your feedback has already been shared with all the staff. We are all very proud of Shadow Art Performance Hotel and it is always our aim to provide an unparalleled level of service to all our guests.

One again we Thank You and I look forward to Welcoming you back to Shadow Art Performance Hotel hopefully very soon.

Yours loyal butler team
from Shichahai Shadow Art Performance Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2014 via mobile

It's hard to find, but if you come out of the station you will see a busy side which is full of shops and restaurants etc, if your on that side you want to cross over. Once your on the right side you want to walk straight as you come out of the station, and if you look right at each road there will be a sign post for the hotel. The hotel was small but had plenty of character, beautiful rooms and the staff are very helpful and there English is ok but you might want to get a translator app. The area around the hotel in my opinion was safe to walk around at anytime of the day. If you have any questions feel free to ask.

  • Stayed: April 2014
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Thank MR-Connoisseur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
feng y, Manager at Shichahai Shadow Art Performance Hotel, responded to this reviewResponded June 28, 2014

Dear MR-Connoisseur,

Thank you very much for your kind review and informing fellow trip advisor users. As you stayed with us for those pleasant days I am even more happy that you enjoyed our service. I know we are not always perfect but I think you understand that we certainly strive to be.

As you mentioned, we are located in a peaceful and friendly local residence. One best benefit of living in these narrow alleys is that it will never be necessary to worry about safety issue when you walk down those streets even in mid night. Meanwhile, people here won't be ashamed to greet you and show their hospitality even with little English background knowledge.

Aiming at providing the most professional butler service, we are enforcing our staff of their English ability by processing a routine training program. Hope you will notice the improvement next time you visit us.

In the end, please honour us and have us informed in advance next time when you are planning your trip in Beijing. All the best regards to you and your family!

Yours loyal butler team
from Shichahai Shadow Art Performance Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014

This is a very nice place to stay. We came last year and stayed at the Red Wall Garden Hotel ( another great place to stay) but wanted to stay in a different area of Beijing. This was just the spot and very similar to the Red Wall. They speak better English and it is very quiet. The shadow puppet show was a nice compliment and well received. I definitely recommend staying in one of the rooms that is overlooking the sitting area of the hotel. The rooms are a bit small but very nice. We stayed in room 212 because it had 2 beds. The staff is very helpful and nice. The breakfast is good and the staff helped us find some nice places to visit. If you are looking to stay close to a lot of bars and restaurants, this is a great place to stay that is a short walk away.

Room Tip: Choose a room on the second floor overlooking the sitting area.
See more room tips
  • Stayed: April 2014, traveled with friends
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1  Thank Wardo2307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
feng y, Manager at Shichahai Shadow Art Performance Hotel, responded to this reviewResponded June 28, 2014

Dear Wardo2307,

Thank you for taking the time to write such a positive review and inform fellow trip advisor users. We have made a big effort to have english speakers in most of our departments which is not always easy but it does work for our levels in customer service.

It made me tremendously proud to find out that we've left you an incompatible impression and It always makes me smile when our butler team is appraised in a review as it is so rewarding for us all. We take great pride in trying to deliver the best service and there is nothing more satisfying than when you hit the mark as a team.

In all, all best regards back home! And please inform us when you are planning your next travel agenda in the near future. We'd offer our loyalty guests the best discount as to us, you are our most honorable friends.

Yours loyal butler team
from Shichahai Shadow Art Performance Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shichahai Shadow Art Performance Hotel

Address: No.24 Songshujie, Xicheng District | Beijing, Beijing 100009, China
Phone Number:
Location: China > Beijing > Houhai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #55 of 6,599 Hotels in Beijing
Price Range: $50 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shichahai Shadow Art Performance Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
Shichihai Shadow Art Performance Hotel hold a cultural conviction that we believe the true cultural beauty of chinese heritage should be preserved and we found a modern way for the world to appreciate the true beauty again.Bustling lives mask us from the beauty of nature. Through travels, we refresh our senses about culture and nature. We strive to inject life and cultural forces into our tourist sites.This is the first stop of your cultural expedition; the next one is to explore nature and the Beijing old city from Shichahai for new pulses.We are situated in the dragon pulse of Beijing, the most sacred site of Fengshui.Shadow Art Performace Hotel is located in the hutong district of Houhai. Here, its design brings you to a lakeside, over the waterfront, into hutongs, and this dwelling in a city district with waterscape and nature puts us back on the path to nature and reshape our heart to value respect and tranquility that go for natural environment and culture. ... more   less 
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