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“Excellent hotel in a great place”

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Crowne Plaza Beijing Chaoyang U-Town
Ranked #53 of 6,449 Hotels in Beijing
Certificate of Excellence
Los Cardales, Argentina
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent hotel in a great place”
4 of 5 bubbles Reviewed April 24, 2014

If visiting Beijing for business or leisure, the U-town will connect you to your interest and Crown is my preference. Good service, special if you are IHG member, 2 nice restaurants (one Italian, other German to alleviate you from Chinese food!) and a shopping mall down-stairs.

Room Tip: The ones at the front are less noisy.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

Very impressed by this hotel. Impeccable service from all staff, from the greeting at the door, reception, to the Crowne Club wait staff and chef. Knowledgeable and friendly concierge, and taxis always waiting right at the door, and staff who tell the taxi driver your destination and accurate guesses for the price for the ride.

Beautiful surroundings and hotel room, and just an amazing fitness facility with a gorgeous full size 25m pool and posh change room. I wish they had a swimsuit spinner and hair conditioner as they did at the CP Wangfujing, though, but the electronic lockers were cool. Nice warm temperature for the pool for the kids but not too warm for laps! What more could I ask? Well, to be picky, there was some black crud on the bottom of the pool, but not much.

We at the Crowne Club lounge on the 20th--just excellent. Smoked salmon, brie, papaya, beets, Yakult, congees and eggs made to order, muesli, bottled juices, dim sum, just a crazy variety of food with a lovely view and stupendous service in a quiet setting.

The room itself felt luxurious, with separate glass shower and bathtub, and the standard bathrobe and slippers. Watch out for the splashy toilet. Very cool nighttime lighting function. Quiet. Love the chaise.

My only big criticism is a big one, though. My room temperature ranged from 25.5C when we first arrived, and topped out at 28C despite opening the windows fully, and this was late March. The air conditioning does not operate at this time of year, so the room was difficult to sleep in. A little fan unit was sent up, with buttons for cooling, but it did not cool the room at all, but helped due to the fan function. A shame, that everything else was so luxurious and executed so well, with this major failing.

Small annoyances are that we were sent to a single bed room mistakenly at first when we asked for a double, and that one of our electronic cards suddenly stopped working.

Excellent location. Within 10 minute walk to the subway, free and beautiful Ritan Park, and Bellagio, a Taiwanese restaurant with shaved ice desserts, and 20 minutes from Din Tai Fung! Attached to the "Yo(U-Town)" mall with high and low end shops, ranging from H&M and Armani Exchange to high end stores. Also within 20 minutes is the excellent Parkview Mall--you must sse it for the modern art sprinkled throughout along with Din Tai Fung. Short taxi ride to Yashow (Yaxiu) Clothing Market shopping area, and the Silk Market (which I avoided).

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheRollingCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, United States
Level Contributor
292 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed March 30, 2014

Location is good, staff very helpful, rooms are nice, shopping mall and food court around hotel makes it easy for tourists to find something to eat at the end of the day, breakfast is good. Not far from silk market or Wangfujing street.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 10, 2014

Stayed here March 2014, location is very good, staff helpful and friendly. It's pretty good value for money and only 10 minutes from the silk market. My only negative was that taxis were hard to find with a wait of 15 minutes or more common.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duncan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaUTown, Marketing and Communications Department at Crowne Plaza Beijing Chaoyang U-Town, responded to this review, March 12, 2014
Dear Duncan B,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our location made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!


Sincerely,
Jasmine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

Everything was great in this hotel!
The rooms were clean and spacious and the beds were very comfortable. The breakfast was excellent. There was plenty of choice no matter what time you came in. The staff was very friendly and worked quickly. They were also very helpful whenever we had any questions about a trip we wanted to make.
I thought the location was really good. It's in the business center but it's really close the other places such a Sanlitun which we really enjoyed to walk through at night. Also found plenty of nice restaurants there.

Even though it's definitely more of a business hotel I would still recommend it. It's nice to go to a clean, spacious room after having walked through Beijing from morning till evening!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steph_Mika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaUTown, Marketing and Communications Department at Crowne Plaza Beijing Chaoyang U-Town, responded to this review, March 12, 2014
Dear Steph_Mika ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!


Sincerely,
Jasmine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 20, 2014

This is the first time that I stayed in this hotel. It is situated in the city centre with very convenient transport. There is always a queue of taxi outside the hotel for guests to take. If you prefer public transport, you can reach no. 2 and 6 metro lines as well as bus stops with a five minutes' walk that take you to many popular attractions and airport express train quickly and easily.

Restaurants of the hotel are value for money. Nevertheless, if you wish to explore more choices, there are two large commercial complex nearby.

The hotel is well decorated, clean and tidy. Hotel staff are helpful, efficient and polite. Rooms are big and comfortable with suitable lighting in both sleeping area and bathroom. There are plenty of well positioned sockets to meet your needs. Air-conditioning is easy to operate and well maintained which, together with the high quality bed and pillow, provide me a high quality sleep. As David, the General Manager, kindly upgraded my room to an executive suite that well exceeded my platinum member entitlemernt, I had access to its club lounge and got the chance to enjoy its food.

The club lounge is not large but very comfortable. Similar to club lounges of other hotels, food choices are not as many as buffet breakfast in restaurants. Nevertheless, the choices are more than enough to satisfy most people, if not all. There are five or six types of fresh juices for you to choose. There are about 10 hot dishes, sushi, many types of cakes and bread as well as desserts. In addition to food displayed on benches, guests can order eggs by different cooking methods, different congees and noodles. The food quality is surprisingly high, which is comparable with those of first class restaurants. I enjoyed the delicious fried rice, seasame bread and cakes in particular. I also found about ten types of Twinnng teas for guests to enjoy. Moreover, there are adequate serving staff to always provide efficient services. It is obvious that both the hotel management and cooks are putting their hearts in providing top quality services to hotel guests. Except for persons that are over-demanding for Michelin star standard at a fast food restaurant price, food of the hotel;s club lounge should satisfy the requirements of normal persons. In fact, it is one of the best club lounges that I have ever accessed.

The hotel is very value for money and I will definitely book its club floor room next time I visit Beijing.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnCHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaUTown, Marketing and Communications Department at Crowne Plaza Beijing Chaoyang U-Town, responded to this review, March 12, 2014
Dear JohnCHongKong,
Thank you for taking the time to share your feedback regarding your stay with us and for being a IHG Rewards Club member, we value your loyalty to our brand and hotels. Firstly, we were delighted to learn that you felt the hotel is ideal for business or tourist, located in the right area. Also, we are more than pleased to hear that our hotel leaves you with good impressions. Your encouraging words of praise will be conveyed to the team respectively, who will take this as an inspiration.
Last but not least, we certainly do look forward to having you return when you next decide to visit Beijing.

Sincerely,
Jasmine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
142 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed February 18, 2014 via mobile

I have stayed here many times and I am always pleased with the level of service and quality of stay. Rooms are clean and well maintained. Buffet breakfast is good. The gym and pool are great and never busy. Your not right in the heart of the city but only about 30 minutes walking to the forbidden city. Starbucks also with three minutes walking. Try Long Island near hotel for foot massage.

Stayed February 2014, traveled on business
Helpful?
Thank Seaton1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaUTown, Marketing and Communications Department at Crowne Plaza Beijing Chaoyang U-Town, responded to this review, March 12, 2014
Dear Seaton1975,
Thank you for taking the time to share your valuable feedback with us. It is pleasing to read your review and knowing we made your experience memorable. The hotel is strategically located, which facilitates our guests to access convention centre, local attractions and major business districts. A lot of guests love our location, which is very unique in Beijing.

Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Sincerely,
Jasmine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Beijing Chaoyang U-Town

Property: Crowne Plaza Beijing Chaoyang U-Town
Address: No.3 Sanfeng Beijing, Chaoyang District, Beijing 100020, China
Phone Number:
Location: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 6,449 Hotels in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Beijing Chaoyang U-Town 4.5*
Number of rooms: 360
Official Description (provided by the hotel):
Crowne Plaza Beijing Chaoyang U-Town is an international hotel perfectly located in Beijing's Central Business District, adjacent to the Ministry of Foreign Affairs,Embassy Area, Sanlitun Bar Street and teh Silk Market. Hotel prime location is wonderfully convenient in meeting your business, shopping and entertainment needs. The hotel adjoins popular U-Town Lifestyle Center and Shopping Wall, which features a vibrant array of leisure and entertainment venues. Splendid accommodations and superior quality service make Crowne Plaza Beijing Chaoyang U-Town The Place to Meet. ... more   less 
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