The stay in this hotel is rather disappointing despite the good reviews I have seen. The hotel is located in CBD area, about 10-15 min walk from the nearest train station, 5 min away from a supermarket. Traffic in this area is terrible (one of the worst part in Beijing), it is almost impossible to find a taxi, so you are better off taking trains.
The disappointing part is hotel room size and services. The room is tiny comparing to other hotels in the same area with the same price range. And the worst part is the room services and house keeping. I staryed for almost 2 weeks, to begin with, I requested for bed sheets change after 3 days, but they never changed it for another 3 days until I make a protest to the front desk. At first they even claimed that they did change the sheet, until I told them there is still hair on the bed.
Another issue is the heater, they set the room to be at 28 degrees while it is -15 outside. I called them asking to lower then temperature in the room, but they told me they cannot adjust the temperature, they can only turn the heater on or off, no adjustments.
Also, about the membership application, after staying for 2 weeks and paid almost 10,000 RMB bill, they insisted to charge me a 40 RMB fees for the membership. What a way to do marketing.
All in all, this is a rather disappointing experience given the reviews I have seen here. While it claimed to be a 5 star hotel, it is way below typical 5 star hotel standard, in all aspectives. So come with an expectation for a 3 star hotel, then you will be very happy. However, the price is way above 3 star hotel.
- Official Description (provided by the hotel):
- A high-end design Hotel, a fusion of Chinese and Western design, featured with 5-star hotel in-room facilities. Best value high-end hotel in Beijing ... more less