I hate people that complain about prices. If something is too expensive then don't go there, period.
But I have a complaint of a somewhat different nature: The guided tours are a huge rip-off.
I find it highly inappropriate that a 5-star Hotel is exploiting it's guest in that way. That kills my trust to the Hotel, in turn I cannot enjoy my stay there.
Keep a 15% margin, you earned it. But nearly RMB 5000 for a guided tour to the great wall, that's just fraud.
There is no excuse, I know from experience that guided tours are much less than that. The poor guide did a good job but probably received 100 RMB for the tour (seriously, you can book good guided tours including van and driver for less than 1000 RMB and the guide will be very happy about that).
Other than that, it's just sad that the staff doesn't speak english, as others have mentioned..
You always end up repeating yourself 5 times. E.g. I called the Spa to book an appointment by pressing "1" on the phone, after repeating myself for 3 times the assistant understood but then he just redirected my call to the Spa where I had to explain and repeat myself again, happens all the time.
Housekeeping staff doesn't even know english numbers, so they couldn't show me the way to my room.
Further, it's a pity how small the rooms and suites are. The Resort is huge, there is so much space.. but not in the rooms.
- Official Description (provided by the hotel):
- Just steps from the East Gate of the Summer Palace grounds lies Aman at Summer Palace - the ideal location from which to discover Beijing. Housed in a series of pavilions, the resort is only 15km from the Forbidden City. A serene retreat, the property provides easy access to such cultural landmarks as the Great Wall, The Temple of Heaven and the hutongs, as well as Beijing's restaurants, art galleries and other contemporary delights. ... more less
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