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“Over Rated”

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Red Wall Garden Hotel
Ranked #17 of 6,483 Hotels in Beijing
Certificate of Excellence
Jupiter, Florida
Level 5 Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Over Rated”
Reviewed September 18, 2013

We spent 4 night here last week. For the money there are better choices in the area. The beds are soft and bouncy. When asked if they could do anything about it the answer was NO. Breakfast was average. Staff means well but was not overly enthusiastic.

Room Tip: Better choices are available for the same money.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Marcopolofl6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, September 23, 2013
Dear Marcopolofl6,

Thank you for taking the time to review our hotel. We are sorry that your experience was not as expected. Our beds are actually Swedish imported DUX beds which are one of the top luxury brands in the market. This is the first complaint about our beds (if you look at past comments our beds are one of the most commented and praised feature of the hotel) and I am sorry there was nothing our staff could have done to accommodate you. We really try our best to please our guests and go out of their way to provide the best possible service.

Regarding our breakfast and guest services - we are always in a quest to improve and appreciate your comments. If you could give us some specific suggestions on how we can improve these aspects, please send us an email (see on top of the TripAdvisor page for a link). We would highly appreciate your input.

We hope you had a safe trip back home.

Best Regards,
Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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English first
Panama City, Panama
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 18, 2013

We spent nine wonderful days ( two separate stays) at this outstanding facility in the month of September. It was a very special trip to Beijing, all the way from Panama, as part of our annual wedding anniversary celebration. Needless to say, that the staff, facilities, and environment, at the Red Wall Garden Hotel, provided the perfect blend to make it a wonderful, to be remembered, stay. The degree of care; the charismatic approach of all employees; always with a friendly smile and aiming to assist; coupled with the concern of the managerial staff towards all around satisfaction for its customers, made it all happen. Our special thanks to Mr. Di; Mr. Hans, and the staff for their professionalism and their concern for guests at all times. The facilities were an experience in itself, and the location of the hotel afforded us the opportunity to see Beijing from the inside, and made it a perfect staging ground to visit all sites by metro. This will definitely be our home away from home when we visit Beijing again.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank alfredogon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, October 1, 2013
Dear alfredogon,

It was a pleasure to have had you as our guests in our hotel. We are glad you loved it so much and that you enjoyed your wedding anniversary. Our staff really enjoyed meeting and taking care of you.
We hope you had a safe trip back to Panama and hopefully we have the chance to meet you again someday. It's an honor to be your "home away from home".

Warmest Regards,
Your Red Wall Garden Hotel Team
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Sewell, New Jersey
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 16, 2013

Just returned from a one week stay at the Red Wall Garden Hotel. I really can't say enough about the experiences there. The hotel is as described in all of the previous reviews. I only want to add my support for this hotel here. From the quiet the hotel can provide after a busy day to the support of the staff that go out of their way to make your experience one to remember. Would stay there again without hesitation. I was traveling for business but my family was there with me and they truly enjoyed their stay as well.

Room Tip: We upgrade to the Red Wall suite and it was worth having the extra room for my family.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Kcdysart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, General Manager at Red Wall Garden Hotel, responded to this review, October 21, 2013
Dear Incognito-one

Thank you so much for your kind review and I am glad you made it home safely to new Jersey. I know you have been and seen so many other places and therefore your review means a lot to all of us and is also helpful to many other trip advisor users.

Hope to see you back again soon either for business or pleasure.

Warmest wishes,
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Chicago, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2013

We recently spent 9 nights at Red Wall Garden Hotel and were more than happy with our choice. This is a wonderful hotel and a true find. Our room was spacious, nicely furnished, and well air conditioned, the beds were comfortable, and the bathroom had a luxurious rain shower. We enjoyed sitting in the lovely courtyard in the evenings. The location is very convenient (in a quiet Hutong in short walking distance from a subway station) and the staff is super helpful and friendly. This hotel is a gem. Highly recommended!

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
2 Thank UP789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, October 1, 2013
Dear UP789,

Thank you for taking the time to post your review on TripAdvisor following your stay with us at the Red Wall Garden Hotel. We are glad that you enjoyed all aspects of your stay.

It would be a pleasure to welcome you back to the Red Wall Garden Hotel again, hopefully in the near future.

Warmest Regards,
Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 10, 2013

I went with my family at the Red Wall Garden Hotel a few weeks ago and I found it exceptional! I booked through the website www.epoquehotels.com, which has a very nice selection of boutique hotels. The staff was friendly and the atmosphere was charming.
I hope I will be able to go back to Beijing one day and stay at this awesome place again!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, September 11, 2013
Dear Roger B,

Thank you for taking the time to review our hotel. I was very pleased to read that you enjoyed your stay. Thank you specially about the words regarding our staff.

Safe travels - hopefully you will get a chance to stay with us again soon!

Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 10, 2013

We have just spent five nights in this lovely hotel. It is a great mix of modern convenience with Chinese character, but the best thing was being able to sit in the evening in the courtyard away from the bustle of the city and enjoy good food and excellent service. It is worth paying extra for the superior rooms if you would like a private balcony and some additional comfort. The staff were all unfailingly helpful and reacted positively to our requests.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ken532013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, September 11, 2013
Dear Ken532013,

Thank you for taking the time to review our hotel. I was very pleased to read you had enjoyed your stay.

We appreciate you taking the time to share your experiences like of sitting in our peaceful courtyard in the evening enjoying the food and service provided by our team.

Once again, thank you for posting your kind comments and we look forward to welcoming you again.
Best Regards,
Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 10, 2013

On a short business trip from Europe I was looking for a calm, city-centered and ideally somehow traditional but safe place to stay for 2 nights. I found this place right in the heart of Beijing: the Red Wall Garden Hotel. It is in walking distance (15 min) from either the major political and administrative buildings as well the major tourist spots like the Forbidden City and the Tiananmen Square. It is set back from a typical very small street (taxi drivers usually had to ask around to find the spot) with a beautiful calm garden. The hotel itself is supposed to be built in a more traditional style (just 3 levels) with lots of wood and bambus, which is also reflected in the rooms: I was impressed by the nice shower with a wooden bath tub and the ancient-looking (but modern) phone: very nice ideas! The staff was very friendly and able to understand and speak English at a (for Beijing) good level. All in all I was more than happy to have found this place via Tripadvisor and I was not dissatisfied. I can personally recommend this place to stay. S. Berger from Hamburg, Germany

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mrberger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, September 11, 2013
Dear mrberger,

Thank you very much for taking the time to review our hotel. Glad that you liked the design and look of the rooms and hotel and our location right in the heart of Beijing.

We are also happy that you found us via TripAdvisor, hope you had a safe trip back to Hamburg and hopefully see you back soon at the Red Wall Garden Hotel.

Best Regards,
Your Red Wall Garden Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Wall Garden Hotel

Property: Red Wall Garden Hotel
Address: No.41 Shijia Hutong | Dongcheng District, Beijing 100010, China
Phone Number:
Location: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #17 of 6,483 Hotels in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Red Wall Garden Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Red Wall Garden Hotel is a cultural oasis of tranquillity in the very heart of the vibrant city of Beijing. It is located in Shijia Hutong, one of the city's most historic neighbourhoods and is within walking distance of the Forbidden City and the famous shopping and food streets of Wangfujing and Jinbao in DongCheng. A traditional Chinese courtyard hotel invoking the past, yet replete with modern facilities. All 40 individually appointed guest rooms feature ultra-luxury DUX beds, wooden flooring, en-suite bathrooms and amenities such as large flat screen TV, complimentary WI-FI throughout the hotel and private in-room bar. All rooms have air-conditioning & heaters. Located within the central courtyard of the award-winning Red Wall Garden Hotel, The Courtyard Bistro serves great value dishes that are inspired by the eight main culinary areas in China. The Courtyard Bistro also features open stage Cultural Entertainment nights as well as indoor and outdoor Noodle Stations and daily special chalkboards to further enhance the guests' dining experiences. The Lounge Bar invites guests to kick back in an armchair with a drink, a snack and a book. The Courtyard Bistro's full service bar serves up classic and specialty cocktails as well as traditional afternoon tea and features an excellent selection of wines, beers and other alcoholic or non-alcoholic drinks. Situated just off the west lounge of the hotel, The Courtyard Bistro Tea House offers daily tea ceremonies where the in-house tea master guides patrons through Chinese tea history that looks back on over 4000 years of tea excellence. The Private Dining and Event Rooms at The Red Wall Garden Hotel can accommodate up to 200 people for Meetings, Weddings or Events. The tailor-made menus offer an array of traditional Chinese Cuisine to suit either a formal or an informal Meeting, Wedding or Event. The "Red Wall Garden Boutique Hotel Experience" emotionally connects our guests with the intense Historical, Cultural and Artistic life of Authentic and Historic Beijing. ... more   less 
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