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“The beds are amazing! The staff are fantastic” 5 of 5 bubbles
Review of Red Wall Garden Hotel

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Red Wall Garden Hotel
Ranked #14 of 6,442 Hotels in Beijing
Certificate of Excellence
Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The beds are amazing! The staff are fantastic”
5 of 5 bubbles Reviewed August 14, 2013 via mobile

Great location, huge rooms with the bed bed you could ever dream of having on a holiday. All the staff were extremely helpful and friendly, you must meet Lilly who runs the bar/restaurant . She also now can make u a cocktail, and very well. For such a busy place, red wall is a great place to chill out and re energize . Thanks for a great stay.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Tracey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, August 21, 2013
Dear Tracey T,

Thank you for taking the time to post your review on TripAdvisor following your stay with us at the Red Wall Garden Hotel.

Our luxury beds are top quality and our guests often comment on it.

I will pass on your praise to our staff and specially to Lilly. Glad you enjoyed her cocktails. :)

Once again, thank you for posting your kind comments and we look forward to welcoming you again.

Best Regards,
Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,226 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 12, 2013 via mobile

It was actually my mother who was the guest here but I still felt that I needed to write a review. I also stayed for one night during her visit. The staff are absolutely fantastic, any questions my mum had, they had an answer. They organised a tour to the Great Wall for us, which actually ended up taking us to a cloisonné factory, a silk factory and a tea house too! When my mum was leaving, we wanted the taxi to drop me off first but the driver didn't know the directions, so the hotel called up and told him where to go. I didn't realise this until they called me to say that the driver now knew where he was going! That unexpected reassurance when I was in a frankly scary situation was really heart-warming!
The hutong area is peaceful and quiet (a relief from the rest of Beijing!), and the hotel is very calming. Thank-you for taking care of my mum for me, and also caring for me too!

Helpful?
3 Thank lydpod
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, August 20, 2013
Dear lydpod,

Thank you very much for choosing to stay with us recently and also for taking the time to review our hotel.

It was a pleasure to take care of your mother and you. Our staff is always there to help, in any possible situation. It is our pleasure to make your stay in Beijing as easy and comfortable as possible.

It would be an honor to welcome you back to the Red Wall Garden Hotel again, hopefully in the near future.

Warmest Regards,
Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 10, 2013

Just finished staying 3 nights at the RWG after finding it through Trip Advisor Reviews and had a wonderful time ! The hotel impressed me so much that it has prompted me to make my first Trip Advisor Review ! From the moment you get picked up at the airport to the moment you check out, the attention you receive from the staff is first class. Rooms were clean and comfortable, breakfasts were quite good and varied and the staff were extremely helpful in every aspect. They helped me book a car to the Great Wall, gave us great recommendations and directions and were very helpful. The rate was reasonable but the most important aspect I found about this hotel was the peace of mind feeling you get from the staff that they actually care about your well being. That peace of mind especially in a city like Beijing goes a long way to making your visit much more comfortable. You will not be disappointed staying at this hotel !

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chewy1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, August 20, 2013
Dear Chewy1967,

Thank you for taking the time to review our hotel and to write your first TripAdvisor review. I was very pleased to read you had enjoyed your stay and that our hotel impressed you. Thank you specially about the words regarding our staff. They are "first class" indeed.

Hopefully you will get a chance to stay with us again soon!

Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 9, 2013 via mobile

What a blissful tranquil place in the heart of Beijing. As I was travelling alone I was very pleased to see the hotel driver waiting for me. The room was splendid and very calm feeling to it. But it was the staff who really made the stay so special, they really do go the extra mile. Sure they organised trips for me and booked restaurants, all in a days work, but the the best for me was when I had to drop my daughter off en route to the airport and the taxi driver had no idea where to go. The reception staff picked up my daughter's local phone number and asked their driver to talk to the taxi driver and tell him what the directions were. Fantastic service.

Added bonus of water in the rooms replenished every day, breakfast is a mix of European and Asian. I didn't eat dinner, but looked reasonably priced for an hotel

Would so recommend this hotel to anyone wishing to have an experience in Beijing and be truly, wonderland looked after by the lovely lovely staff. I can say nothing bad about the hotel, please don't take my word for it. Go. Enjoy!

Stayed August 2013, traveled solo
Helpful?
3 Thank Caroline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, August 18, 2013
Dear Caroline B,
Thank you for such a lovely review of our hotel and we appreciate you taking the time to share your experience. I am thrilled about your words regarding our staff and about the "fantastic" service that they offer.

It would be a pleasure to welcome you back to the Red Wall Garden Hotel again, hopefully in the near future.

Warmest Regards,
Your Red Wall Garden Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

Stayed in this hotel for 7 nights and cannot recommend highly enough. What an oasis after the heat and crowds of Beijing. Extremely comfortable room with great beds and a fantastic shower. Relaxing courtyard, nice breakfasts and charming staff. Nothing was too much trouble. When we checked in, the Internet in the room was not working. Within five minutes of telling the hotel, they had arranged for a private router to be installed in the room!

Stayed July 2013, traveled as a couple
Helpful?
1 Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, August 18, 2013
Dear Matt B,

Thank you for taking the time to post your review on TripAdvisor following your stay with us at the Red Wall Garden Hotel. It was very rewarding to read your comments about our staff and that the handled your situation with the internet so well.
All of our guests enjoy the feeling of being in an oasis when returning to the hotel from a busy day of sightseeing or work. We are glad you also enjoyed our rooms and amenities, as well as the courtyard.

Once again, thank you for posting your kind comments and we look forward to welcoming you again.
Best Regards,
Your Red Wall Garden Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
70 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed August 2, 2013

I booked this hotel based on the reviews and I was NOT disappointed!!!! What a gem of a hotel!

The location, in the hutong district, is a bit funky to find but once you arrive you feel as though you are in heaven, in Beijing. The hotel has a quiet courtyard, with an eating area, fish and turtle pond that my kids loved.

The restaurant, and the included breakfast were marvellous! We had especially terrific service from Lily, our friend from Senegal! She was kind and friendly and took very good care of us.

The rooms were spacious and bright (we booked two). The washrooms are modern and clean and everything was good.

My room experienced a problem with the electronic lock and I admit I was a bit disppointed by how that was handled by the hotel, but in the end they made it right.

The bed was heavenly. By far the best we've experienced in China travel.

Our experience was that all of the hotel's staff really went out of their way to provide great service, and not just "canned" service, really genuine service, geared to result in happy customers.

We used the hotel van service for a trip to the Great Wall and were glad we did. The driver was capable and friendly and we were glad we weren't on a tour bus full of strangers.

We also used the van for our return trip to the airport.

The complimentary pickup at the hotel on arrival day was excellent. A welcome sign when arriving off a long haul flight.

The air conditioning in the rooms was strong and reliable, and the wifi was good, although a bit hit and miss in the evening when most guests were likely using it.

We would/will stay at Red Wall Garden Hotel again. We thought it was very good value for the money, and a terrific change from the sterility of the large brand name hotels!!!

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brennee2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, August 18, 2013
Dear brennee2004,

Thank you so much for posting so a positive review for the Red Wall Garden Hotel.
We are happy that you enjoyed our location close to all attractions of Beijing and that you enjoyed our spacious and comfortable rooms with our "heavenly" beds. Thanks also for mentioning our staff. Indeed we try our best to provide the best possible service for our guests.

It would be a pleasure to welcome you and your family back to the Red Wall Garden Hotel again, hopefully in the near future.

Warmest Regards,
Your Red Wall Garden Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 30, 2013

If you want to experience the real hutong cosy atmosphere with luxury then this hotel is a must. Stayed in a standard room for 8 nights and loved it. The rooms were very nice and the bed comfortable. The location is great, near a metro station and near many shops and restaurants. The best thing about the hotel is the service. The manager Di Liu speaks perfect english and was usually around. He and his staff helped with everything we needed, booking tours and recommending both cheap local and more expensive restaurants. When we were disappointed about one of the tours the manager did everything in his power to correct it. It was as if we had our personal guide for Beijing!

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joerianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Manager at Red Wall Garden Hotel, responded to this review, August 1, 2013
Dear Joerianne,

Thank you very much for choosing to stay with us recently and also for taking the time to review our hotel.

Happy to hear that our staff was able to help you so much with everything you needed. Our Host Manager Di and all the front desk staff are very knowledgeable about Beijing and are happy to give great recommendations.

It would be a pleasure to welcome you back to the Red Wall Garden Hotel again, hopefully in the near future.

Warmest Regards,
Your Red Wall Garden Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Wall Garden Hotel

Property: Red Wall Garden Hotel
Address: No.41 Shijia Hutong | Dongcheng District, Beijing 100010, China
Phone Number:
Location: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #14 of 6,442 Hotels in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Red Wall Garden Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Red Wall Garden Hotel is a cultural oasis of tranquillity in the very heart of the vibrant city of Beijing. It is located in Shijia Hutong, one of the city's most historic neighbourhoods and is within walking distance of the Forbidden City and the famous shopping and food streets of Wangfujing and Jinbao in DongCheng. A traditional Chinese courtyard hotel invoking the past, yet replete with modern facilities. All 40 individually appointed guest rooms feature ultra-luxury DUX beds, wooden flooring, en-suite bathrooms and amenities such as large flat screen TV, complimentary WI-FI throughout the hotel and private in-room bar. All rooms have air-conditioning & heaters. Located within the central courtyard of the award-winning Red Wall Garden Hotel, The Courtyard Bistro serves great value dishes that are inspired by the eight main culinary areas in China. The Courtyard Bistro also features open stage cultural entertainment nights as well as indoor and outdoor noodle stations and daily special chalkboards to further enhance the guests' dining experiences. The Lounge Bar invites guests to kick back in an armchair with a drink, a snack and a book. The Courtyard Bistro's full service bar serves up classic and specialty cocktails as well as traditional afternoon tea and features an excellent selection of wines, beers and other alcoholic or non-alcoholic drinks. Situated just off the west lounge of the hotel, The Courtyard Bistro Tea House offers daily tea ceremonies where the in-house tea master guides patrons through Chinese tea history that looks back on over 4000 years of tea excellence. The private dining and event rooms at The Red Wall Garden Hotel can accommodate up to 200 people for meetings, weddings or events. The tailor-made menus offer an array of traditional Chinese cuisine to suit either a formal or an informal meeting, wedding or event. The "Red Wall Garden Boutique Hotel Experience" emotionally connects our guests with the intense historical, cultural and artistic life of authentic and historic Beijing. ... more   less 
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