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“Great Hotel, THE BEST SERVICE!!”

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Red Wall Garden Hotel
Ranked #17 of 6,473 Hotels in Beijing
Certificate of Excellence
Samarkand, Uzbekistan
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Hotel, THE BEST SERVICE!!”
Reviewed July 28, 2013

We stay 6 nights in this great hotel!!! The best hotel we have tried in China. It is located in a Hutong (In ancient China, there was a clear definition for a street or lane a 9 m wide lane (or smaller) was called a Hutong. The shortest Hutong has been just 10 m long, and the narrowest Hutong is only about 40 cm wide) but the hotel is very modern and clean. Very near to a metro station. The neighborhood is fantastic, near by several restaurants. The location is perfect, there are several big hotels in the same zone like the Peninsula, so is great to walk by night , safe and nice after dining. We get a beautiful room of 2 floors , with a nice extra bed almost independent for our son. What is remarkable is the kind of the service. All the staff (Manager, waitress, chef.. etc..) were amazing. They make a great effort to give you the best service. We rent a car to visit the Great Wall and it was perfect..... (specially any pressing to go shopping as in all tours and which we hate!!!). We want to make a special mention of Lilly, she makes us feel at home.... we really appreciate her suggestions all day. If we return some day to Beijing surely this will be our first option.

.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MexicanFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, August 1, 2013
Dear MexicanFamily,
Thank you for such a lovely review of our hotel and we appreciate you taking the time to share your experiences. We are extremely happy that we were your favorite hotel in China and that you enjoyed our location so much. The Shijia Hutong is indeed a safe and nice area and if you like to experience the "real" China Hutong or courtyard hotels is the way to go.

I will pass on your kind comments to Lilly. She and all of our staff really care for our guests and try yo make them feel home.

We hope you had a good trip back home and it would be a pleasure to welcome you back in our hotel any time soon.

Best Regards,
Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
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English first
San Jose, CA
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 26, 2013

From the moment we set foot on the property, we knew we were going to enjoy our stay. The lobby is beautiful with attention to detail. This carries over to everything. The staff speaks English and were so helpful.

The patio is a wonderful communal space both in the morning for breakfast, and in the evening for sharing a bottle of wine. We only had light evening plates and a bottle of wine. Both dishes we had were well done and delicious.

The rooms were beautiful and comfortable. The bathrooms have a nice assortment of toiletries.

Outside the rooms are communal spaces with comfortable chairs. A great place to sit on a raining day. While there is wi-fi, there are two computers in the communal space to use if you forgot yours at home.

The desk was wonderfully helpful in arranging taxis or cars for in-city or Great Wall trips. When we asked about trying to find a restaurant that had been recommended, one of the staff who was just getting off her shift, offered to walk us there. We declined so she gave us a map. Our daughter wanted to by an SD card for her camera. They wrote a note for us to use in the local camera shop.

We loved the neighborhood. Great local color - a look into how people really live. We went to the Hutong Cooking School, just a few blocks away, and found the local market to buy fruit and spices in.

We loved this hotel. It was the nicest stay in our 21 day visit/tour of China.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mary Frances L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, July 31, 2013
Dear mflSanJose_CA,
Thank you very much for taking the time to review our hotel. It was a pleasure to read through your review. I am thrilled to know that you loved all aspects of our hotel and that we were your favorite hotel during your travels in China.

We hope you had a good trip back home and it would be a pleasure to welcome you back in our hotel any time soon.

Best Regards,
Your Red Wall Garden Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 26, 2013 via mobile

This great courtyard hotel is located in a quiet hutong very close to many sites and very close to the subway for those further out.
The hotel is relatively new but has a very traditional look and feel. We had a wonderful time there for 3 nights.
Hotel reception and drivers were fantastic. Rooms were very clean and traditional. Food service was a little slow but good food.
All in all a great hotel and location.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, July 30, 2013
Dear Roger M,

Thank you for taking the time to review our hotel. I was very pleased to read you had enjoyed your stay. Thank you specially about the words regarding our staff. They are truly fantastic indeed.

Safe travels - hopefully you will get a chance to stay with us again soon!

Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Logan, Utah
Level Contributor
162 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed July 25, 2013

The RWG in Shijia alley is a fantastic place to stay. Don't be deceived, there is another Red Wall Garden that doesn't appear to be nearly as nice in a nearby Hutong, as we found out when our taxi took us to this 2nd RWG hotel upon our arrival in Beijing. We just returned from a 14-day trip to China, and we couldn't have been happier with our choice of this hotel in Beijing. We stayed in the RWG for 4 nights. The rooms were clean and comfortable, the food in the restaurant was excellent (although somewhat pricey for China at 98 Yuan for the all you can eat breakfast buffet, western or eastern food), and the staff and service were great. It was so easy to jump onto the subway at the Dengskikou station, and for 2 Yuan one can ride the subway anywhere, unlimited transfers, much easier than surface transportation (even during peak rush hour). The hotel itself is beautifully decorated in a traditional Chinese manner, and it was a very pleasant experience from start to finish. The RWG even took us to the airport free of charge for our flight home; I believe they would have picked us up too, but our arrival time by bus from Inner Mongolia was not certain. The hotel has 3 floors; no elevator however if that is important. All-in-all, my wife and I highly recommend this hotel in the old part of Beijing.

  • Stayed July 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Montana_Rustler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, July 29, 2013
Dear Montana_Rustler,
Thank you very much for taking the time to write a review and post the pictures.
I recommend every guest to print out the directions to our hotel from our website, which will facilitate getting to the right place.
We are glad you were happy with our rooms, restaurant, our staff and service.

We hope you had a good trip back home and it would be a pleasure to welcome you back in our hotel any time soon.

Best Regards,
Your Red Wall Garden Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ao Nang, Thailand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 24, 2013

Great experience! A local friend of mine recommended me this hotel but it was still more than what I expected. The location in the center of Beijing was perfect, only couple minutes away to metro and Wangfujing shopping street. Although it is close to everything it is still very private, quiet and peaceful. Imagine that in Beijing!! The service was very good, pleasant staff. The room was scrupulously clean with an excellent bathroom. The bed and linen had a luxurious feel to them and are very comfortable. The hotel has many public areas to relax in, including a courtyard which looks awesome at both daytime and night.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Stephanscheidegger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, July 25, 2013
Dear Stephanscheidegger,

Thank you very much for choosing to stay with us recently and also for taking the time to review our hotel.

It was a pleasure to read through your review. I am thrilled to know that you enjoyed your stay and our location. As you said, it is hard to find a "private, quiet and peaceful" place in Beijing which makes our hotel a perfect place to relax after a day of sightseeing.

Thank you for your very kind comments about our rooms, amenities and of course your kind praise of our service and team.

It would be an honor to welcome you back to the Red Wall Garden Hotel again, hopefully in the near future.

Warmest Regards,
Your Red Wall Garden Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Ontario, Canada
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 24, 2013

Excellent choice for a young family wanting to experience Beijing.

Positives ...

Great location. Only 10 minute walk from Wangfujing for shopping and clean and good restaurants. Also only 5 minutes from the Beijing Subway.

Quiet Hotel and Courtyard. Nice to just sit out in the morning or at night after a day of sightseeing.

Beds. Very comfortable and really not too bad for a parent and child to share, as long as they are not teenagers.

Extra Kids. There was no problem and no extra charge for 4 people (2 adults, 2 children) staying in the same room.

Breakfast. We found the food very good, with a nice choice of both American and Chinese style. Even the coffee was quite good I thought.

Service. Seemed to be attentive to our needs, very nice, and most I interacted with seemed to speak good english.

Bikes. Free bikes for those who want to experience Beijing on a bike. Be safe and go with the flow and you should be ok. I enjoyed my bike around Forbidden City. An interesting experience but I would only recommend for experienced bike riders/cyclists. Hotel could consider getting a few bike helmets for those more comfortable riding with a helmet.

Free Shuttle One Way. They arranged for pick-up from airport to hotel when we arrived. Were only a few minutes late, but we called and they confirmed driver was on his way and where to meet him and there were no problems. We also arranged for them to drive us back for a fee, which I would recommend. Avoids the stress/hassle of alternatives, especially for a family with lots of luggage.

Only comment is the rooms are a bit small, but for the price/location/value, it is I think very good for what you will get in downtown Beijing. The bathrooms were also nicely laid out and pretty clean.

Overall, I would highly recommend.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirk0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, July 25, 2013
Dear Kirk0,

Thank you for such a lovely and detailed review of our hotel and we appreciate you taking the time to share your experiences, such as riding our bikes through Beijing. That is a great way to explore the city. By the way, we just bought new helmets and additional reflectors for the bikes.

We are glad you enjoyed our central location, our comfortable imported DUX beds, our breakfast and service.

I very much hope to have the pleasure of welcoming you and your family back to the Red Wall Garden Hotel again, hopefully in the not too distant future.

Best Regards,
Your Red Wall Garden Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omegna, Italy
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 23, 2013

I absolutely loved my stay in this beautiful hotel. This was really a great experience to stay in such a traditional area of Beijing, especially if you are visiting China for the first time. My room was excellent. Really warm and comfortable decorated with lovely amenities. Loved the rain shower! I did not have breakfast, but I had dinner and the food was very good. The staff was helpful with great level of English (which seems very difficult to find in Beijing). The uniqueness, charm and comfort made this my favorite hotel I have stayed in Asia.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thinkindie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedWallGarden, Director of Sales at Red Wall Garden Hotel, responded to this review, July 25, 2013
Dear Thinkindie,
Thank you very much for choosing to stay with us recently and also for taking the time to review our hotel.
It was a pleasure to read through your review. I am thrilled to know that we were your favorite hotel in Asia. What an honor. I am happy to know that you enjoyed our location and that you got to experience the real China. Thank you for your very kind comments about our rooms, restaurant and also for your kind praise of our service and team.

It would be a pleasure to welcome you back to the Red Wall Garden Hotel again, hopefully in the near future.

Warmest Regards,
Your Red Wall Garden Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Wall Garden Hotel

Property: Red Wall Garden Hotel
Address: No.41 Shijia Hutong | Dongcheng District, Beijing 100010, China
Phone Number:
Location: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #17 of 6,473 Hotels in Beijing
Price Range (Based on Average Rates): $
Hotel Class:4 star — Red Wall Garden Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Red Wall Garden Hotel is a cultural oasis of tranquillity in the very heart of the vibrant city of Beijing. It is located in Shijia Hutong, one of the city's most historic neighbourhoods and is within walking distance of the Forbidden City and the famous shopping and food streets of Wangfujing and Jinbao in DongCheng. A traditional Chinese courtyard hotel invoking the past, yet replete with modern facilities. All 40 individually appointed guest rooms feature ultra-luxury DUX beds, wooden flooring, en-suite bathrooms and amenities such as large flat screen TV, complimentary WI-FI throughout the hotel and private in-room bar. All rooms have air-conditioning & heaters. Located within the central courtyard of the award-winning Red Wall Garden Hotel, The Courtyard Bistro serves great value dishes that are inspired by the eight main culinary areas in China. The Courtyard Bistro also features open stage Cultural Entertainment nights as well as indoor and outdoor Noodle Stations and daily special chalkboards to further enhance the guests' dining experiences. The Lounge Bar invites guests to kick back in an armchair with a drink, a snack and a book. The Courtyard Bistro's full service bar serves up classic and specialty cocktails as well as traditional afternoon tea and features an excellent selection of wines, beers and other alcoholic or non-alcoholic drinks. Situated just off the west lounge of the hotel, The Courtyard Bistro Tea House offers daily tea ceremonies where the in-house tea master guides patrons through Chinese tea history that looks back on over 4000 years of tea excellence. The Private Dining and Event Rooms at The Red Wall Garden Hotel can accommodate up to 200 people for Meetings, Weddings or Events. The tailor-made menus offer an array of traditional Chinese Cuisine to suit either a formal or an informal Meeting, Wedding or Event. The "Red Wall Garden Boutique Hotel Experience" emotionally connects our guests with the intense Historical, Cultural and Artistic life of Authentic and Historic Beijing. ... more   less 
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