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“Great location, beautiful rooms, but”

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Red Wall Garden Hotel
Ranked #15 of 6,556 Hotels in Beijing
Certificate of Excellence
Reviewed September 23, 2012

I liked this hotel very much. The young staff who tried hard really need training. There were problems with such basic things as taxi directions once ending up far far away from where we wanted to go, , setting up wifi (it is really not good enough to link wifi to passport number with a single connection involved) .. On departure day the collecting taxi driver (who clearly did not want to take us) complained about luggage not fitting while staff stood around helplessly. My daughter stacked our cases in the trunk without difficulty.
Again i liked the hotel a lot but some additional training is needed. If you go use the airport pickup service as finding the hotel is difficult.
Also drop into the nearby regent and pick up one of their cards with directions.

  • Stayed: August 2012, traveled with family
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Thank ciaracat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fay l, Public Relations Manager at Red Wall Garden Hotel, responded to this reviewResponded September 27, 2012

Dear Guest,

Thank you for choosing Red Wall Garden Hotel, Your review are very much appreciated! We do take your advice seriously. We will enhance our training program.

P.S. We do have a Complementary Airport pick up service, Please make sure to book it with us before your arrival!

We hope you had a pleasant journey back home.

We look forward to seeing you again in the future

Yours Sincerely

Red Wall Garden Hotel

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Reviewed September 11, 2012

Located near by the forbidden city, the Red Wall Garden hotel makes you feeling like at home thanks to the politeness and kindness of the entire staff. They are absolutely unique and always ready to he you sorting out any issues or answer any questions you may have.

Rooms and bathrooms are very big and clean; restaurant very quiet with excellent Chinese food (reasonable prices and very good service); wi-fi connection available everywhere in the hotel and very fast

In my rate there was a free massage included and also a one-way airport transfer.

Bear in mind to print the map from their website ahead of your arrival otherwise could be a bit tricky to find the hotel. Quickest way to get to the hotel from the airport is to take the express train to Dongzhimen station (cards not accepted to buy train tickets) the you get off at Dengshikou station (line 5) and get to exit C; few mins walking and you get to Red Wall Garden

Absolutely recommended!

  • Stayed: August 2012, traveled with friends
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2  Thank venvit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fay l, Guest Relations Manager at Red Wall Garden Hotel, responded to this reviewResponded September 12, 2012

Dear Guest,
We would like to thank you for your honest comment! very detailed and special! It means a lot to us, we will keep improving our services and giving out the best to all our guests. we hope you had a good time here, and We hope to see you again in the future! for further information and deals about our hotel, you can either follow us on twitter: Red Wall Garden BJ or Facebook: Beijing Red Wall Garden Hotel.

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Reviewed September 10, 2012

In august, my husband and i went to visit China, under the recommendation of a friend in australia, we chose the red wall garden hotel as where we stayed in Beijing for 5 nights. The hotel was fantastic and impressed us very well.
When we just walked out from the custom hall of the airport, we saw our names written on a signage clearly held by a young man, then the polite driver took us to the hotel directly. At the first sight when we stepped into the lobby of the hotel, we immediately had a warm feel. The courtyard in the center was so peaceful and beautiful with sun umbrellas, chairs, a fountain, trees and flowers! The room was fantastic! The furnishings and furniture were full of classical charm of china! In particular, I have to mention the comfortable bed, there was even the menu of pillows, it was interesting.
The breakfast was also very good.
The staying in the hotel brought us a lot of enjoyment to our trip in Beijing, I would like to choose it again the next time and recommend it to my friends who will visit Beijing in the future.

Room Tip: from my point of view, the room with a view of the courtyard is more attractive
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  • Stayed: August 2012, traveled as a couple
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3  Thank Christina789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fay l, Guest Relations Manager at Red Wall Garden Hotel, responded to this reviewResponded September 12, 2012

Dear Guest,

We would like to thank you for writing us the review! Your honest comment encourages us. We will keep improving as where we are. And we look forward to seeing you and your friends coming in the future!

We wish you had a good trip back home

Best regards

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Reviewed September 10, 2012

We stayed at this Hotel for 8 nights in September, 2012.

We arrived at Beijing international airport at 5 am after a long flight. The driver of the hotel waited for us at the exit holding a card with my name and the hotel logo written on it. You have to write an e-mail to the hotel before and ask for the pick-up service. One pick up is included in the room rate. The driver was very nice, discrete and greeted us with a smile (and two bottles of water).

The hotel is located within a beautiful hutong. The dengshikou subway station is within very short walking distance from the hotel. Don't get intimidated by the subway: it's very easy to use, very cheap and the signs are written in chinese and english. (FYI: The ticket vending machine doesn't accept 1 Yuen notes.)

Another easy way to get around in Beijing is taking taxis. If you don't speak chinese do always take a map with you. The taxi will most likely not find the hotel as the drivers don't know the streets in the hutongs. So just say that they should drop you off at the dengshikou station. Worked well for us. (Oh, if someone approaches you and askes if you are looking for a taxi: use your brain and do not take it. It is clearly a tourist scam.)

The staff at the hotel was great! I would especially like to thank the very nice and attentive waitress in the courtyard from south africa and the receptionist who made sure that everything is perfectly organized for our check-out (unfortunately I don't know their names). We even got a free airport drop-off since we stayed at the hotel for 8 nights. This was very much appreciated as we had to be at the airport at 4 am.

Our room rate did not include breakfast. One day we had it anyway and thought that for about 100 Yuen per person it is a little bit on the expensive side.

The room was great (awesome air con). No complaints at all. The wifi is included but a little bit shaky. You have to tipe in your passport number to use it. Two free bottles of water every day and even a bowl with fresh fruit.

There is a very nice restaurant in walking distance. It is called "Taste" and it is located in the dongsi hutong. You will find it on tripadvisor too.

Enjoy your trip!

  • Stayed: September 2012, traveled with friends
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1  Thank patpatpatpatpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fay l, Guest Relations Manager at Red Wall Garden Hotel, responded to this reviewResponded September 10, 2012

Dear Guest,

Thank you for your positive and detailed review. We hope you enjoyed your stay, and had good trip back to your home. For the WIFI problem, we just added some new aerials to all the router, so the signal is much better now. We hope you will have a better experience when the next time you come! We wish you the best! Hope to see you again!

Yours sincerely

Red Wall Garden Hotel Group

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Reviewed September 8, 2012

The Red Wall Garden Hotel is located in one of Beijing's Hutong areas to the East of the Forbidden City.

Our booking included a transfer from the airport, we chose to take advantage of this on arrival. When we arrived into Beijing Airport the driver was waiting outside the immigration area with our name clearly printed on a sign. The journey to the hotel via car was long, 1.5 hours, this is typical in Beijing's terrible traffic.

When we finally made it to the hotel we were greeted by friendly staff who spoke excellent english. The hotel is beautiful, the courtyard area is the perfect spot for an afternoon beer or even dinner. Breakfast for 1 person was included and the second was 98CNY, there is a good selection of food and eggs are made up on request.

The rooms are large, ours overlooked the courtyard from the second floor.  Everything you need is in your room including a large daybed and comfy armchairs. The TV has only one English speaking channel, but who comes to Beijing to watch TV anyway! Free WIFI is available throughout the hotel and in your room, you need to enter your passport number first, Facebook and Twitter are not available. The beds are very comfortable, the bathroom is clean and modern with a traditional bath and a rain shower.

The hotel is within 5 minutes walk of the Dengshikou subway station. The subway is easy to use with english signage and costs 2CNY per journey. There are a few good restaurants close by and the Wangfujing Dajie shopping district is a 10 minute walk. We walked to the Forbidden city from the hotel, it takes around 45 minutes.

Tours can be arranged through the hotel who are more than happy to help. We took a trip to the Great Wall at Mutianyu with an english guide for 325CNY each.

This is a great place to stay in Beijing, the relaxed atmosphere and friendly staff made our stay very enjoyable.

  • Stayed: September 2012
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1  Thank Evandstace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fay l, Guest Relations Manager at Red Wall Garden Hotel, responded to this reviewResponded September 9, 2012

Dear Guest,
Thank you very much for all your positive review. It was our pleasure to have you stayed at our hotel. We will keep our good services and keep improving our hardware e.g More English TV channels. We are going to make sure you have a even more better experiences when the next time you come. We hope you had a pleasant journey.

We look forward to seeing you again in the future!

P.S You can follow us on Facebook: Beijing Red Wall Garden Hotel, or Twitter: Red Wall Garden BJ. We will have some further events about our hotel or some deals that coming soon in the future.

Yours Sincerely

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Reviewed August 22, 2012

It's my first time ever been to such a wonderful boutique hotel. They picked me up for free in the airport on the date of my arrival, and on the second day, i had trouble of getting a taxi, one of their stuff went all the way down to the main street to spent 20mins for me to get a taxi, i was just so appreciated. the room was fantastic, with traditional wooden furniture, what i liked the best was the bed dux. it s just so comfortable, i slept so well during my staying there. i would like to go to this hotel again in the nxt summer. and recommend all of my frds and families to go there. such a wonderful place.

Room Tip: the double bedrooms is far more better than the twin bedrooms imo.
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  • Stayed: July 2012, traveled solo
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3  Thank robbert p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fay l, Butler at Red Wall Garden Hotel, responded to this reviewResponded September 4, 2012

Dear Customer, thank you for your positive review. We will definitely keep improving our services, accept all the feedback and suggestions. We are always trying to do the best to give all of our customers' another 'home', when they away from their country and stay in our hotel.

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Reviewed August 20, 2012

The hotel has a fantastic peaceful atmosphere after the hustle of Beijing. Its courtyard with running water into the carp pool is so peaceful and relaxing.Very convenient to metro as well.
The staff here are fantastic, could not do enough for you. You even get a pillow menu and the beds are heaven compared to some of the hard ones encountered elsewhere in China.Also, as we were staying 4 nights we got free massage in room.

  • Stayed: July 2012, traveled as a couple
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3  Thank Tsturgess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fay l, Manager at Red Wall Garden Hotel, responded to this reviewResponded September 5, 2012

Dear Guest,
Your positive review are very much appreciated! We look forward to seeing you again in the future. Just bare in mind we do provide free airport pick up! Please make sure to tell us your flight details when the next time you come. We will arrange our hotel car to pick you on the date of your arrival.

Best Regards

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Additional Information about Red Wall Garden Hotel

Address: No.41 Shijia Hutong | Dongcheng District, Beijing 100010, China
Phone Number:
Location: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #15 of 6,556 Hotels in Beijing
Price Range: $99 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Red Wall Garden Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Red Wall Garden Boutique Hotel Beijing is an oasis of tranquility in the very heart of the vibrant city of Beijing, located in one of the old Beijing historic neighborhoods: Shijia Hutong, a lovely tree-lined, low-rise lane. The hotel is within walking distance to the Forbidden City, the famous shopping streets of Wangfujing & Jinbao in Dong Cheng, the central district of Beijing. The Red Wall Garden Hotel is ideal for either work or pleasure.A traditional Chinese courtyard hotel, invoking the past,yet with modern facilities; a subtle blend of ancient Asian esthetic with a modern spirit; offers 40 individually appointed guest rooms, featuring ultra luxury DUX beds, wooden flooring, en-suite bathrooms and amenities such as large flat screen TV, complimentary WIFI ( throughout the hotel) and mini-bar. All rooms have air-conditioning & heater.Besides The Red Wall Garden Restaurant serving mainly classic Chinese cuisine the hotel also features a popular cozy lounge/bar overlooking the beautiful courtyard, which is the centerpiece of the hotel. Here guests can try Beijing street food creatively interpreted by the executive chef, enjoy a drink or simply relax. The Red Wall Garden Hotel often features live cultural, music and art performances.Guests can also take advantage of the hotel’s in-house car service, to explore the city, the Great Wall , or hop on to one of our bicycles or rickshaw to stroll through the hutongs and perhaps enjoy a Chinese massage in the treatment room after a long day of sightseeing or a hard day’s work. Our warm friendly english speaking staff awaits you."The Red Wall Garden Hotel Boutique Experience" : emotionally connects our guests with the intense desire for all things historical, cultural and artistic to experience the true lifestyle of authentic and historic Beijing. ... more   less 
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