The apartment was comfortable and clean, fairly convenient to the subway. The office staff were friendly and as helpful as possible.

Unfortunately, the massive subway construction across the road was noisy and also apparently cut off our hot water for the last three days of our stay - nothing could be done to rectify this and no compensation was offered.

Also, the pool is not on site as advertised- the staff were very happy to walk us across to the health club where the pool is located (15 mins walk). However, when we arrived the common practice of spitting in the streets was also practiced in the pool gutter so we didn't feel comfortable swimming there.

Overall it was ok and the office staff did their best under the circumstances.

We are a family of 6 including of old folk & young kids. East apartment is clean daily & everything is in perfect order. My fussy teenager son loves the place. The area around the apartment is safe. Alexander is the person that help us a lot with places to eat & go. He even teach my kids Chinese character. We will come here to stay again next trip.

The good: The apartments are well furnished and include basic needs as far as the kitchen goes. We ended up with 2 apartments for our group. Each 2 bedroom apartment came with enough utensils etc... for 4 people. Additionally, bath towels and 2 hand towels were provided. A/C units were present and working in the 3 living areas. There is a small front-loading washing machine, iron and hair dryer present; as well as drying hangers for clothes. TV was available, but all in Chinese.

The bad: When we first arrived, I spent an hour looking for the place before finally finding someone who would let me borrow their phone to call the manager. I had the address, but no one knew where it was. Once I got a hold of the manager, he sent a rep immediately to meet my party at the subway station exit. The person who let me borrow their phone was a manager in the gym located north of the subway exit, just west of the mall. Apparently, this is the same facility that the tenants of the apartment complex frequently use. Definitely frustrating that they did not even recognize the address or the apt complex name.

The apartment complex occupies probably 1 square kilometer immediately northwest of the subway exit (A). Once we were contacted by the rep, who did not speak English, we were directed with our luggage through the middle of the complex, through the maze of sidewalks, across busy streets (which can be dangerous with kids) for about 20-30 minutes before we reached our room. We had originally booked a 3 bedroom apartment, but through rough English and Mandarin, discovered that the 3 bedroom was not available, and we had been given 2 apartments in 2 neighboring buildings. Not what we expected but we made the best of it. In the end, the walk to the subway station was just under 1 km or 10-15mins from where we were staying.

Additionally, the apartments do not have phones. They do have wireless internet with which we used skype on our android phones and iphones to call between apartments. If you need to make a local call, you can also use skype or your own phone for a fee. I know the business offers phone rentals for visitors renting an apartment, which would have made it easier to contact our tour guide during our stay, or contact the manager if we needed to; but the night that we first arrived was when the phone was really needed, and I don't see how we would have even gotten that from a manager we had no way of contacting.

The area is pretty quite, but there is currently construction going on on the major road just south of the complex, running west to east. They are digging a subway line there and work through the night. On one particular night, they had a backhoe digging and smashing rocks all through the night. Made for a difficult night of sleep.

There is a small convenience store just north of our building (D55). It was only a 1 minute walk and was located within the complex gates. We were able to purchase things we needed at a decent price. There is also an Aussie-owned wine shop just outside of the gates.

The mall near the subway station entrance had KFC, McDonalds, Pizza Hut, and a nice bakery across from the McDonalds that we frequently visited for rolls, buns and yogurt for breakfast.