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“Convenient oasis near Beijing Airport” 5 of 5 bubbles
Review of Hilton Beijing Capital Airport

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Hilton Beijing Capital Airport
Ranked #29 of 6,445 Hotels in Beijing
Certificate of Excellence
msp
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Convenient oasis near Beijing Airport”
5 of 5 bubbles Reviewed July 25, 2014

We stayed at this hotel twice this month for one night each - connecting outbound flight from Beijing and chose to stay there for the 2nd night on the return. Very satisfied with the stay. Received a pre-visit welcome email from Candy Han - manager of HHonors program at the hotel. She was personally there to welcome at the Exec Lounge and make our stay comfortable. The blue hotel shuttle runs every 15 minutes - very easy to find and well run. It runs on time in both directions. The hotel offers a nice combination of the western convenience with Eastern charm and furnishings. Good facilities at the gym. Service at the Exec lounge was superb (unfortunately I have misplaced the names of the hostesses I had written down) - everyone was very hospitable and did their best to accommodate any special requests. Great feature - fresh melon juice! Kudos to the housekeeping team - facilities in general and room cleanliness was impeccable. Only hotel where they actually pre-fill the water in coffee maker. Very many nice touches. Bell staff was great - helpful and available. I specially remember the hotel shuttle driver Arthur who was exceptionally courteous and helped with luggage without having to ask. The chocolates they make and sell in the lobby lounge can easily compete and beat any number of European brands.
The only weakness was the service level at the front desk in lobby. Two interactions with the representatives behind the check-in counter left much to be desired. Quite a contrast to the excellent service in the Exec Lounge.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank P A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,154 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
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English first
Rochester, Minnesota
Level Contributor
160 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed July 19, 2014 via mobile

Stayed here w my husband en route to USA and I am so glad we did! It was relaxing and comfortable. There is a nice little lounge bar open at late hours. What a refreshing nights stay. Next time I have an extended layover this hotel is my first choice!

Stayed May 2014
Helpful?
Thank Brit T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Falls, Montana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 16, 2014

What a beautiful hotel! It is very close to the airport and was convenient for an overnight stay in between flights. The room was larger than most hotel rooms in Asia. The bed was very comfortable and not a typical hard Chinese mattress. The bathroom was very luxurious with a separate shower from the bath tub. The toilet was behind a door for privacy. Pick up and drop off at the airport by the hotel shuttle was very easy. The staff was very friendly and helpful. We encountered no problems. I would recommend this hotel and stay here again.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
2 of 5 bubbles Reviewed July 8, 2014

On arrival the room given was a double single bed however a king size bed was requested when booking. On requesting change of room the next room had a very strong smell of dampness. Although the rooms are very well decorated the price of this hotel is extremely high to be given a room which had a strong smell.

  • Stayed July 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rory K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFisherDirectorOP, General Manager at Hilton Beijing Capital Airport, responded to this review, July 15, 2014
Dear Rory K,
Thank you for taking the time to share your experiences regarding the Hilton Beijing Capital Airport. I am disapointed that we were not able to provide a problem-free stay. As for the smell I apologize sincerely and agree that this should never be the case. We have identifed the problem and resolved this room accordingly.

Frequently we have found issues of confusion when international guests use local agents to book rooms as bed sizes may be described in many different ways throughout the industry and from country to country. We would always welcome an email of confirmation directly to the hotel if you have any questions about bed types or the amenities offered in a given room. I am sorry that you encountered some inconvenience; thankfully we were able to rectify that in due course.

I hope that in spite of these issues you may return to stay with us again when you find yourself in Beijing.

With best regards,
Bill Fisher, Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lund, Sweden
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

Great hotel located just next to the airport. Free shuttle is running to and from the hotel. The food is good and the rooms are nice and clean. The lounge is also very nice with a good selection of bevereges and food. A very good choice if you need to be close to the airport.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ericel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Texas
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed July 4, 2014

My wife & I both are long-time executive business travelers, along with us taking our family on family vacations both domestic and internationally, so we have a tremendous number of comparative bench marks for the purpose of this type of review. We also both greet others with a smile, regardless of how tired we are, or how low the position of the person/employee we greet - we're all in this big world together.

We arrived in the late afternoon at the Beijing Intl. Airport. Once we retrieved our luggage and made it to the appropriate pick up area, our Hilton Shuttle arrived in less than seven minutes. The driver was very friendly, and even with me trying to help him lift a couple of our larger bags, he declined help and was gentle with our luggage. We departed immediately after boarding and our luggage was loaded. The trip from the Beijing Airport to the Hilton was approximately twelve minutes (light traffic). Once we arrived, the driver situated our luggage with the hotel Bellman. Driver did not request a tip, gave him one anyway.

Check-in was very efficient, and the front desk staff provided us all the information we asked for, along with some brief additional information about how often the shuttle makes their runs frequently.

Our suite was not equipped with the newest of décor, however it was still very presentable, clean – including & especially the bathroom, and WiFi was complimentary for us. I needed to get some e-mails done in a quiet environment, so the rest of the crew hit the pool, which was 'Ok', but a slight disappointment to our boys. However, it still did not stop them from playing in the pool for about an hour, so it still served the purpose. Additionally, it was a setting for a perfect ‘sleeping environment’; since our suite felt almost sound proof from outside audio influences. Bedding is definitely up to par by Western Standards, and we were all able to get some fantastic quality sleep, in a quiet setting.

Our check out & transportation back to our terminal the next day was just as pleasant of an experience.

SPA: No Opinion - Did not use

In Hotel DINING: No Opinion - Did not use

DRAW BACK: Price

POSITIVES: Frequent & Clean No Cost Shuttle – Hotel is Efficient – Friendly – Dependable WiFi

RECOMMENDATION: TRAVEL LAYOVER – YES

EXTENDED STAY ----- NO

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RGGCLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain View, California
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed July 2, 2014

We did not stay at the hotel, but only went there for breakfast. The breakfast buffet is rather miserable. Maybe it should not be a surprise that the baked goods were not that good, but the dim sum was also below all expectations. You are certainly better of elsewhere.

In fact, if I stayed at the hotel and breakfast was included, I would still consider going elsewhere.

  • Stayed July 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank _M_A_A_97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Beijing Capital Airport

Property: Hilton Beijing Capital Airport
Address: 1 Sanjing Road, Beijing Capital International Airport, Beijing 100621, China
Phone Number:
Location: China > Beijing > Beijing Capital International Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Beijing
#13 Romantic Hotel in Beijing
#18 Spa Hotel in Beijing
#23 Family Hotel in Beijing
#27 Luxury Hotel in Beijing
#154 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Beijing Capital Airport 5*
Number of rooms: 322
Official Description (provided by the hotel):
Located just one minute away by 24-hour hotel free airport shuttle bus from both Terminal 3 and the Airport Rail Link that provides 28-minute access to the city centre, the Hilton Beijing Capital Airport is just 10 minutes away from the new China International Exhibition Centre, and all the major tourist attractions are less than 40 minutes away. This stylish departure from typical airport hotels offers five-star comforts for business travellers, people in transit and tourists alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton EMEA, Orbitz, Booking.com, Agoda, Travelocity, Priceline and Ctrip TA so you can book your Hilton Beijing Capital Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Beijing Capital Airport Hotel Beijing

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