We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tripadvisor ranking of hotel no longer accurate” 3 of 5 stars
Review of Hilton Beijing Capital Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Beijing Capital Airport
Ranked #27 of 5,937 Hotels in Beijing
Certificate of Excellence
London
Level Contributor
117 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Tripadvisor ranking of hotel no longer accurate”
3 of 5 stars Reviewed September 20, 2013

I have stayed at this hotel a large number of times since it opened. I have in the past given it glowing rankings as one of the best airport hotels in the world. As a Diamond member of Hilton, I have got excellent service and have had great experiences at this hotel. Unfortunately, it has had tremendous turnover and for the next six months as the staff are trained many aspects of the experience visitors may have will be bumpy - on my recent stay, this involved being given a room someone else was sleeping in (this also happened to someone else in my group), two cancelled guaranteed reservations, difficulty getting through to the front desk, slow check-out, etc., etc. The hotel is in a great place and it has wonderful rooms. However many aspects of being a good airport hotel go beyond the physical and include people and service and this hotel is now acting as closer to a 3 star than a 5 star. I was so frustrated by check out and the complexity of it (when people are new at things, they are slower and things go wrong) and I missed the shuttle bus (even though I was promised at check out it would wait for me and I ended up being on time for it) that I took my 70 kg of luggage and dragged it across the grass to walk to the airport instead of continuing to deal with the hotel's deteriorating service. Look, the Langham is roughly comparable to the Hilton and it may well be and probaby is a better choice for the next six months until the management issues at the Hilton are sorted out. The issues are so significant than even taxi drivers I was talking to were aware of them. I really hope this hotel gets its act together again.

Stayed September 2013, traveled solo
Helpful?
2 Thank ghfatw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

987 reviews from our community

Traveler rating
    627
    269
    67
    16
    8
See reviews for
78
93
111
570
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
119 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

Stayed many times and consistent excellent service,rooms and facilities,superb buffet and reasonable prices.Much the best Beijing airport hotel with excellent shuttle bus service but T3 is lacking distance ,5 mins .Far superior to the Crowne Plaza which having stayed recently on this trip is to be avoided.

Stayed September 2013
Helpful?
Thank Agmsoton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
518 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
5 of 5 stars Reviewed September 6, 2013 via mobile

Arrived at 05.30am and early check- in was not a problem. Rooms are great and gym and pool open that early and great equipment, if limited English channels on the equipment's tv!
Breakfast buffet was very good. Shuttle bus runs on time!

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TutinsPony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United States
1 review
5 of 5 stars Reviewed August 30, 2013

This is one of the best Hilton and best hotels I ever stayed for business. Top class employees and great facilities. Also very convenient to comute from the hotel to airport. They have a great gym facilities and excellent Spa. Also great restaurant options. The food cost could be improved, but of very high quality.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Queiroz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Washington
Level Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed August 29, 2013

My two daughters and I flew in to Beijing from Seattle via Delta with the flight arriving at 11PM. My wife had already been in China for a couple weeks before us, so she was able to check in at the hotel and meet us at the airport using the airport shuttle. She had the shuttle wait for us, so we got right on which was appreciated after such a long flight.

Shuttle

As Delta flies out of Terminal 2, the drive to the hotel was a little longer than what it would be from Terminal 3 (you can actually see this terminal from the hotel). It took about 10 minutes to get from Terminal 2 to the hotel. It was very easy to find the shuttle, right outside of door 3.

Hotel

No issues with the front desk as my wife had already checked in, the kids and I gave our passports to the front desk for them to photocopy. Took about 2 minutes, and then we were off to our room.

The lobby itself is huge with a bar/sitting area in the middle. It’s almost too big, not very inviting as it’s big, cold and impersonal. On the bright side, lots of room for the kids to run around, and it would never feel hectic or chaotic due to all the space.

I immediately noticed the size of the hallways. Really the biggest I’ve ever seen, both wide and tall, and you could probably drive a small car through them.

Carrying through the theme of bigger is better, the room had the highest hotel room ceilings I’ve experienced, it made the room seem bigger than what it was which had a nice effect. The room was perfect in every way – we asked for two beds as we have four people in our family. Since our kids are still on the small side (7 & 10), we had ample room in each bed to sleep without having to get a rollaway. The bathroom is broken up into 3 sections – toilet, shower and sink/tub. The nice thing is that you can have 3 people doing 3 different things all in relative privacy. The room also had huge windows which provided a lot of natural light.

The hotel website talks about soundproofing and I can attest to the fact that what they say is true! We all had a restful night of sleep, and then the next day we watched airplane after airplane come in for landing outside our window, but the noise was minimal.

Restaurants

Very pricey, but without any viable options in walking distance, the hotel can afford to be expensive. My wife ate at Yue Shang and said the food was very good. We also had the breakfast buffet at 360 Casual Dining which had quite a variety of food, the staff was very friendly and attentive, but the cost was jaw dropping. $100 to feed a family of four, that is crazy expensive no matter where you live.

Swimming Pool

After breakfast we took the kids to the swimming pool, this is one of the best pools I’ve experienced in China without a doubt. It is a huge lap pool, the water was a decent temperature, and the changing rooms were very nice and included a steam room and hot tub. There was only one other swimmer with us for a short time, so we essentially had the pool to ourselves. The view of Terminal 3 is great, the pool is definitely one of the best features of this hotel.

Check Out

This was the low point of our stay and although the front desk clerks cannot be completely faulted, they could have helped me with the situation. There were two clerks and one line – I was standing there for 5 minutes or so when a woman ignored me waiting there and went to the desk and stood by a guy who was finishing up his checkout. Both the clerks looked up, saw me, saw her, and they knew she just walked past me. The guy checking out finished, and then the clerk proceeded to help the rude, inconsiderate woman who ignored the line. I have traveled to China many times, I understand that some people do not think they have to stand in lines as their time is more important than everyone else’s, so I proceeded to engage the woman in a discussion about her etiquette and her lack of manners. She said she was in a hurry, offered no apology, finished checking out, and walked off. I am a big boy and I can fight my own battles, but the clerk could have chosen to not serve her and instead point out I was there first. If people aren’t expected to queue up at the hotel, then put a sign saying “most rude and aggressive person will be served first,” and then let the guests take it from there.

Apart from the checkout experience and the expensive breakfast buffet, the positives outweighed the negatives. We liked staying at this hotel, and if we find ourselves arriving Beijing at night once again, we will definitely stay here.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Kurt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wheaton, Illinois
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed August 29, 2013

The Hilton Beijing Capital Airport hotel provides excellent service in every area: rooms are spacious, clean and comfortable. The beds might be the most comfortable beds in Beijing. The fitness center has excellent equipment including treadmills and free weights. The dinner buffet is pricey but offers a wide assortment of culinary options including chinese food, indian curries, carved meats, fresh fruit and delectable bite-size desserts. The breakfast buffet is not as complete but still provides many healthy and enjoyable options for the asian and western palate. The staff are friendly and helpful and have excellent English. Wifi is available for free in the spacious lobby and near the business center. Wifi is available in your room for a fee. The only complaint I have is that I was assigned a room on the fifth floor directly under the treadmills at the fitness center. The thump-thump-thump of someone running on a treadmill at 5:00 AM roused me from a much needed sleep. But that was a small annoyance at what is otherwise a beautiful and excellently managed hotel.

Stayed August 2013, traveled on business
Helpful?
1 Thank bruchko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokohama, Japan
Level Contributor
693 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
4 of 5 stars Reviewed August 18, 2013

Heard a lot about the terrible traffic conditon and got a reservation for the later arrival flight.24 hour shuttle bus was really convenient and it took only few minutes to arrive in the hotel.just feel hilton-like service in front desk,in my own room,everywhere.Pool view was awesome and saw the terminal 3 of beijing airport.It was not so easy to find entertainment venues around hotel.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ginobobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Beijing hotels
Beijing Capital International Airport
Langham Place, Beijing Capital Airport
Beijing Capital International Airport
Crowne Plaza Beijing International Airport
Beijing Capital International Airport
Days Hotel Beijing New Exhibition Center
Show Prices
Show Prices
Show Prices
Beijing Capital International Airport
Ibis Beijing Capital Airport
Ibis Beijing Capital Airport
#3,329 of 5,937 in Beijing
3.0 of 5 stars 327 reviews
Beijing Capital International Airport
CITIC Hotel Beijing Airport
CITIC Hotel Beijing Airport
#477 of 5,937 in Beijing
3.5 of 5 stars 329 reviews
Capital Airport International Ho...
#3,398 of 5,937 in Beijing
3.0 of 5 stars 39 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Beijing Capital Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Beijing Capital Airport

Property: Hilton Beijing Capital Airport
Address: 1 Sanjing Road, Beijing Capital International Airport, Beijing 100621, China
Phone Number:
Location: China > Beijing > Beijing Capital International Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Beijing
#13 Romantic Hotel in Beijing
#15 Spa Hotel in Beijing
#23 Luxury Hotel in Beijing
#23 Family Hotel in Beijing
#147 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Beijing Capital Airport 5*
Number of rooms: 322
Official Description (provided by the hotel):
Located just one minute away by 24-hour hotel free airport shuttle bus from both Terminal 3 and the Airport Rail Link that provides 28-minute access to the city centre, the Hilton Beijing Capital Airport is just 10 minutes away from the new China International Exhibition Centre, and all the major tourist attractions are less than 40 minutes away. This stylish departure from typical airport hotels offers five-star comforts for business travellers, people in transit and tourists alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com, Expedia, Hotwire, Priceline, TripOnline SA, Odigeo, Travelocity, Agoda, HotelTravel.com and Ctrip TA so you can book your Hilton Beijing Capital Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Beijing Capital Airport Hotel Beijing

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing