My siblings and myself (3 of us) stayed in Citytel Inn for 3 nights in March. It was a very basic room and looked worn. The housekeeping was not well done as toliet rolls are not replaced (they only provide half a roll when replenished), cups are not placed back to original areas, etc. The remote control for the heater is not working and our request to fix the remote was not attended to.
In addition, we were given a odd T-shaped room where two beds are side by side, and the third bed is right opposite the other two beds. The TV is in between and therefore, there is always someone who is unable to watch TV on the bed (there is no sitting room).
On the last night before we checked out, I requested the concierge to book a cab for us to the airport for the next day. I understand there is an additional 3 RMB charge. However, for reasons unbeknown to me, the concierge simply refused to book the cab for us and insisted on hiring one on the street on the spot. Her tone was rather rude and off-putting. In the end, we had to check out 20mins earlier cos we were afraid that the hotel staff could not hire a cab immediately. The concierge needs to work on their customer service.
As Beijing is a huge city, we would like to think that the location of the hotel is central although it still takes a good 10mins walk to get to the nearest subway station. Another pro is that the hotel is opposite a massage parlour (the decent type) which offer very good services although quite pricey.
All in all, I think the hotel is a good choice if you just need a basic room to stay as the rates are unbeatable. I would most likely pay a little more and find a hotel with better room conditions and location.
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