You will see that i always state I am a female business traveller often travelling alone so a hotel that offers great amenities to me after dark is important.
I'm going to start with the positives:
The hotel looks aesthetically stunning. Its in a good location for shopping and the hotel staff are sort of polite by the local standards.
Now although polite they do not understand you that much when you request things ie. do you have a dvd library (well miss spencer i am not so familiar with dvd) maybe you can call .... and so on .. it went around the houses so much i gave up.
Can I watch premium movies in my room - around the houses again I gave up!!
Rooms cleaned but pillows not changed - i'm sleeping in post make up etc?? rubbish left behind the bins, floors not mopped even a 3 star hotel mops the floor!
at breakfast - food was always cold, the Chinese guests were often given priority over western travellers and quite often i had to leave my table and re order food that was simply forgotten
room service - food was always below par, always cold and to top it off I got food poisening the evening before an 11 hour flight -
WIFI - i have to work daily from my room I complained everyday that it went down and only on day 5 did they proceed to tell me i would need to move rooms to get it fixed - not good enough i work for a magazine with tight deadlines and had to do 18 hours shifts to get the work out - the hotel did offer a free 1 hour massage but with food poisening the following day it did little to take the sting out of things
A hotel of this standard - should not be serving food that can cause food poisening it should be fresh considering its price tag - its food should be sumptous and piping hot!
I am awaiting response from the Fairmont Hotel and if my complaint is dealt with accordingly I will submit a further review of the resolution but considering I had a blissful stay at the Intercontinental the year before (you can see my review) there is no excuse for the lack of urgency to my needs, appalling service, and bloody agonising food poisening.
I want to add I never ate outside of the hotel to avoid such a thing happening.
- Official Description (provided by the hotel):
- Exceptional accommodations and service in an ideal Central Business District (CBD) location await you at Fairmont Beijing, China - voted #1 hotel in China on TripAdvisor in 2012. Stunning architecture and interior design reflects traditional and contemporary Chinese styles. Savor the ultimate dining experiences in our award-winning restaurants, keep fit on the road in our state-of-the-art gym and pool, then relax and indulge in our Willow Stream Spa.Please visit the TripAdvisor homes our hotel restaurants, The Cut and Lunar 8! ... more less
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- Also Known As:
- Fairmont Beijing Hotel Beijing