We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great customer service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Renaissance Beijing Capital Hotel
Ranked #9 of 6,483 Hotels in Beijing
Certificate of Excellence
Beijing
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service”
Reviewed January 12, 2013

The employee named Pretty Hu provided great customer service during my stay at the lounge.
Please recognize her service.
I am a Manager for United Airlines and I'm satisfied with how she provides customer service.

David Bickerstaff

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Merdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,651 reviews from our community

Traveler rating
    1,245
    328
    45
    22
    11
See reviews for
162
174
97
807
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (276)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Level 6 Contributor
155 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 11, 2013

and that is something I experienced travelling throughout China; it is really difficult to communicate. There are a few westerners working in the hotel and that makes it easier but overhaul -even in hotels like this- it is a difficult thing. Especially if you try to ask or need something ' outside' the regular/ usual stuff. So some extra efforts and patience will take you a long way. Besides this it is a great comfortable hotel, for those who would just like to ' cocoon' and stay in the room; well it is just perfect. LOVED being able to watch tv from my bath.
Great and affordable buffets as well.
Check in and out takes a long time so (but that is everywhere when travelling throughout the country) take plenty of time.
Another ' typical' thing is that the rooms can be VERY hot. But here you can open the windows and get some crisp winter air.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terrencets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 6, 2013

A special experience everytime. The staff is extremely friendly and always willing to help with any request. The executive lounge on the 24 floor offers an exceptional view of CBD and it is a great place to relax after a long day.
The breakfast spread on the 4rth floor is outstanding and one never leaves hungry.
I also like the fact that the Shuangjing Station (line 10) is just few minutes away, on the other side of the mall.
I would highly recommend this hotel to any business person, as well as tourists interested in discovering the many Beijing sites.
A very pleasant saty indeed. Thank you everyone!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FeiLong294212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level 4 Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 30, 2012

My own opinion:

Upside (1) superb and very hi-tech room and spacious (2) modern lobby (3) awesome stuffs (4) breakfast at top floor is breathtaking (5) the restraurant at lobby has delicious original peking duck
(6) very very comfortable

Downside (1) a bit far from the main area (China New World area) by walking and if by car, traffic jam

Stayed January 2012, traveled on business
Helpful?
Thank Rapture2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed December 25, 2012

All waiters serve in a good maner, the location of the hotel is in agood site because of this me and my friend come from out side and enjoy here. In fourth floor it is better to make the two bar together and make the bar and the one side italyan restorant or othe foreign restorant.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shiferaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos AIres
Level 4 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 24, 2012 via mobile

Excelent hotel. All the employees are very kind, the food is great and the views from highers floors are very nice. Rooms are well designed and are clean every time. The location is good, with an easy access to the subway.

Stayed November 2012
Helpful?
Thank PabloyFlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 24, 2012

Very friendly and helpful Staff in the 4th floor lounge. Worth stopping by for a drink. The hotel is located in the Southwest section of the city and very convienent for transportation. I would recommend this hotel to anyone who is interested in coming to China and expiriencing the Capital city.

Room Tip: The upper floors have a great view of the city lights at night.
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cudawidower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Beijing hotels
Chongwenmen
New World Beijing Hotel
New World Beijing Hotel
#14 of 6,483 in Beijing
1,391 reviews
Tian'anmen / Wangfujing
Park Plaza Wangfujing
Park Plaza Wangfujing
#26 of 6,483 in Beijing
2,866 reviews
Show Prices
Show Prices
Show Prices
NUO Hotel Beijing
#5 of 6,483 in Beijing
338 reviews
Beijing Workers' Sports Complex
Hotel Eclat Beijing
Hotel Eclat Beijing
#1 of 6,483 in Beijing
744 reviews
Xidan
Beijing Hotel NUO
Beijing Hotel NUO
#22 of 6,483 in Beijing
1,691 reviews
Show Prices
Show Prices
Show Prices

Been to Renaissance Beijing Capital Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Renaissance Beijing Capital Hotel

Property: Renaissance Beijing Capital Hotel
Address: No.61 Dongsanhuan Middle Road, Chaoyang District, Beijing 100022, China
Phone Number:
Location: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 6,483 Hotels in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Renaissance Beijing Capital Hotel 4.5*
Number of rooms: 522
Official Description (provided by the hotel):
Why can't a business trip also be a journey full of inspiring discoveries? Renaissance Beijing Capital Hotel is the ultimate lifestyle hotel in Beijing. Surrounded by upscale shopping malls, numerous of intriguing restaurants and amazing bars in Shuangjing area. The hotel puts you in the heart of Beijing Central Business District, 35 minutes away from the International Airport.Our property offers the perfect blend of comfort, with 522 spacious guest rooms including 37 well-appointed suites. Our International Chefs' team proposes a delicious international and authentic cuisine which should delight your senses. With more than 2300 square meters function space, elegantly decorated, the Renaissance Beijing Capital can satisfy all your business and social events requirements.To end a perfect day in Beijing, enjoy our signature Touch Spa and health club before letting you be pampered in our Club Lounge on the 24th floor.You spend life working. Discover the world as you go. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Cheap Tickets, Expedia, Booking.com, Hotels.com, Agoda, Marriott, Ctrip TA, Priceline, TripOnline SA, Travelocity, Hotwire, Cancelon and HotelQuickly so you can book your Renaissance Beijing Capital Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing