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“good budget hotel”

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Novotel Beijing Sanyuan
Ranked #154 of 6,531 Hotels in Beijing
Reviewed July 24, 2014

I've stayed at Novotels in other countries and this one is the same. It's moderately priced and has more modern touches than standard budget hotels. There is a business area with internet access, a relaxing lounge called Line 10 and of course the Square restaurant. You can get country specific food or international fare. The gym was well equipped with various treadmill, elliptical machines as well as weight machines and free weights. The pool looked like it needed to be cleaned but the gym was clean with towels provided. The air conditioner could have been a bit higher throughout the hotel as it's very hot and humid, but other than that it's a good place for travellers with families or business travelers.

Room Tip: the rooms starting on floor 18 and above are the premium rooms which means they have good city views...
  • Stayed: July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank popko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this reviewResponded August 20, 2014

Dear Popko,

Thank you for taking the time to offer feedback – I am pleased that it appears that you enjoyed your stay. With regards to the swimming pool, we have just finished maintenance in this area and would invite you to revisit the pool upon your next visit.

I look forward to welcoming you back.

Kind regards,

Daniel Lai

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (742)
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185 - 191 of 742 reviews

Reviewed July 24, 2014

Having stayed at this hotel for several times. I was never disappointed with the hotel, but it is starting to show its age. The wallpaper in the room was torn, and some had stains. Club lounge is nothing to write home about. Small, cozy, not too crowded, but bland and minimal choice of beverage and food. Not really sure if they have cocktail hours. Breakfast at the restaurant wasn't tasty at all, but they did have various selections.

I emailed the hotel prior to arrival, requesting for early check in. Due to my loyalty status, they confirmed right away that I can check in as early as 8 AM. Very nice gesture, although when I came to the hotel at 9 AM, I had to wait 30 minutes while they prepare the room (no complaints though, as I understand an early check in that early is by no means a given right).
Check in was quite fast, with good english.

Location wise, the hotel is unbeatable for a short stay, as it is very convenient to catch the Airport express, and the exit is right in front of the hotel. Costs 25 rmb for a one way ticket, compared to around 80 rmb for a cab to the airport. Getting around beijing by subway is just as convenient. The shopping mall next door has a good selection of stores and restaurants, along with an upscale supermarket.

  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank setyono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this reviewResponded August 20, 2014

Dear Setyono,

We are glad to see that overall you were satisfied with our hotel facilities & service. We take note of some areas you found shortfall in service or product quality and will pass the information to relevant department in order to address the issue.

In the meantime, feel free to contact us back in the future should you need any assistance for your trip in Beijing – I can be directly contacted on h6280-gm1@accor.com

Sincerely yours,

Daniel Lai

Hotel Manager

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Reviewed July 22, 2014

Typically, I do not need service from the hotel staff, nor do I expect any in China!

There is a stupid issue with the lift card key system. Keys work for the room but not lifts and there is no one around to unlock the lift for you.

I cannot recommend anyone to stay there.

Room Tip: Stay somewhere else.
  • Stayed: July 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank bigbovine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this reviewResponded August 20, 2014

Dear Bigbovine,

Please accept my apologies for any inconvenience and shortfall in service. At the time of your stay in order to enhance security, we were installing new lift readers which may have led to some issues with key cards over that period – Therefore I apologise for this inconvenience.

I am particularly interested in your comments in relation to service, it would be great if you could offer me some more specifics – I can be contacted by H6280-gm1@accor.com to further discuss this.

Sincerely yours,

Daniel Lai

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

The hotel's location is good near the subway station and the famous snacks street wangfujing.
The room was clean the bed comfortable. The restaurant food is just Ok but expensive. (Plain rice 20-30 Yuan…Like really??) My partner happen to forget the running shoes in the gym dressing room we retained to get them but we couldn't find them after asking the the assistant said didn't see them (He was the only person in the room when leaving the dressing room). I just thought he was supposed to be helpful by at least checking the lost and found or something.

  • Stayed: May 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank Liberties Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this reviewResponded August 20, 2014

Dear Liberties Z,

Thank you for your comments and could you please give us more details at h6280-sm@accor.com regarding the loss of your partner ‘s shoes ?

Thank you in advance for your response,

Best regards,

Daniel Lai

Hotel Manager

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Reviewed July 15, 2014

It was very strange that a hotel in Beijing does not serve Chinese tea at its dining and meeting rooms. It was a surprise and a disappointment that they didn't have it, even though they did have it in the hotel rooms.

Room Tip: The rooms in general are ok, but make sure that the room dorrs are properly shut, do not rely on the...
  • Stayed: July 2014, traveled on business
    • Value
    • Rooms
    • Service
Thank joycewong2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this reviewResponded August 20, 2014

Dear Joycewong 2014,

Thank you for your feedback – I am not sure why were informed that we do not serve Chinese tea as we serve this in all of our outlets. Please rest assured that we will highlight this to our F&B team.

Kind regards,

Daniel Lai

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

Novotel Beijing was pretty good. The room was modern and stylish with top-notch safety. Staff friendly and ready to provide guidance on what Beijing has to offer. The buffet was yummy. Overall good for it's price.

Room Tip: Get a room facing onto the road, fantastic at night.
  • Stayed: October 2013, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank T D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this reviewResponded August 20, 2014

Dear T D,

Thank you for taking the time to share your positive comments on tripadvisor.com. I am pleased that you enjoyed your stay and we look forward to welcoming you back on your next stay.

Best regards,

Daniel Lai

Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

Very Good. It was very neat and tidy but was located in a not so good location. It had 5-star facilities and the room was modern. They had good room service. The buffet was yum. It was definitely worth the price. Not much negatives about it. Great sleep quality. View was good but couldn't see much.

Room Tip: Get a room higher up too see distant things to maximise the view.
  • Stayed: September 2013, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank L F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this reviewResponded August 20, 2014

Dear guest L F ,

Your positive comments are highly appreciated and we will pass the information to the rest of our Management team. We look forward to welcome you back next time your travel to Beijing.

Sincerely yours,

Daniel Lai

Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Beijing Sanyuan

Address: Tower 18, No. 5 Shuguang Xili, Chaoyang District | Subway SanyuanQiao Station Exit D, Beijing 100028, China
Location: China > Beijing > China International Exhibition Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Best Value Hotel in Beijing
#128 Luxury Hotel in Beijing
Price Range: $73 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Beijing Sanyuan 4*
Number of rooms: 306
Official Description (provided by the hotel):
Novotel Beijing Sanyuan is located in the heart of the city, only 15 minutes from airport. The airport Express Train and Metro Line 10 are right in front of the hotel, it is easy to connect you everywhere in Beijing. The hotel is only few minutes from the Embassies district, Lufthansa shopping mall, silk market, and 3 Exhibition centers. The 306 rooms provide comfortable accommodations to Business & Leisure guests, offering complimentary internet access ensuring permanent connection. ... more   less 
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Also Known As:
Novotel Beijing
Beijing Novotel

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