Dear Duty Manager Mark Weng,
Thank you for your great assistance in accompanying me in a taxi all the way to the airport with the hotel wheel chair when I suffered a slipped disc on 24 Nov and 25 Nov – the day of leaving Beijing back to Singapore. You went out of your way to assist me despite only having one other colleague to man the front desk. You also helped negotiate for an airport wheelchair assistance service at the Singapore Airlines check in counter which wheeled me all the way to my seat.
For that I am truly grateful. I arrived safely in Singapore last Friday and went straight to the hospital for a back surgery. I am recovering now at home.
Can you please let your General Manager Damir Raab know about this and I’d appreciate if he could acknowledge this email.
Thanks again, Mark. You have a great customer-first attitude and are an asset to the hotel.
- Official Description (provided by the hotel):
- Crowne Plaza Beijing Zhongguancun is surrounded by the universities and technology companies of Haidian, Beijing's intellectual and scientific hub. We're 10 minutes' drive from the Shangdi IT district and the imperial grounds of Peking University and Tsinghua University. You're 40 minutes' drive from Beijing Capital International Airport and a 3-minute stroll from Haidianhuangzhuang subway station for swift city-centre access.Our versatile meeting rooms host conferences, multimedia presentations and shimmering social events. Finalise the deal in a private dining room at Rouge Chinese Restaurant. ... more less
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- Also Known As:
- Crowne Plaza Beijing Zhongguancun Hotel Beijing
- Crowne Plaza Zhongguancun