Customer service and location are the biggest drawbacks of this hotel. While it is a starwood hotel I expected good customer service. Lillian Zhang, a lady who was working the front desk on Sunday morning when I checked out would not call a cab for me when I asked. She told me to walk next door to the Sheraton Four Points to catch a cab. I was shocked and that final incident has left a horrible memory of my time at the Aloft. Besides the lousy customer service by all staff at the front desk, the location is absolutely awful. It is located in Haidian and very far from the city center. Cabs are sparse in the area, and very few cabs will take you back to the hotel so be prepared for price gouging. The wifi is spotty and the bathroom on the 10th floor was moldy and the shower drain did not function properly.
I would not recommend staying here.More
- Free Wifi
- Free Parking