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InterContinental Beijing Beichen
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Reviews (1,110)
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Reviewed October 24, 2013

We stayed overnight at the Intercontinental so as to be close to the airport for our following morning's flight home. The bedrooms, while comfortable, are stark and do not have that cozy feel to them; however, our room did overlook part of the Olympic complex and we were able to see the"cube" - the aquatic center. At night the lights of the facility change color; the setting is really spectacular! We ate in the Italian restaurant there with friends, but the place was almost empty, which was surprising for a Saturday. One aspect that did bother me was the odor emanating from the bathrooms on the restaurant floor. I don't know what the problem was but it was not good. The next morning we just wanted coffee and rolls, but all was geared toward a full brunch. A very pleasant employee directed us to a Starbucks in the mall adjacent to the hotel, so we were able to get the items we wanted. The staff were very helpful and accommodating. Even so, I think I would rather return to our favorite hotel in Beijing itself.

  • Stayed: August 2013, traveled on business
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1  Thank chrisandun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Spent 8 very comfortable nights here on a business trip to beijing. Customer service and attention received, particularly from the girls in club intercontinental and staff at the fitness centre, were exceptional. Always courteous with a smile and enquiry if there was anything else they could get me. The standard of english from staff was fine. The bed was very comfortable, room spacious and fittings of high quality as expected from an intercontinental hotel. Location is perhaps not the most ideal for sight seeing in beijing, although there is a shopping centre and subway station within 5 min walk. It takes ~40 mins and 2 line changes to get to downtown beijing but is ridiculously cheap (2 RMB regardless of distance travelled). Highly recommend this intercontinental particulary if you have business to conduct nearby.

  • Stayed: October 2013, traveled on business
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Thank QZfrequentflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalBC, Manager at InterContinental Beijing Beichen, responded to this reviewResponded November 5, 2013

Thank you for taking the time to post your constructive feedback. We are delighted to know that our staff is helful during your stay. We appreciate your feedback on hotel location. Although we are not in the centre of Beijing, our Concierge is well in the know of providing our guests with sightseeing insights within the neighborhood and in shorter distance of the hotel, what often helps our convention and meeting guests with limited available time. We look forward to welcome you back again soon.

Distribution Marketing Manager

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Reviewed October 4, 2013 via mobile

Only bad thing I could say about this hotel is the location, which is not particularly in the central district of Beijing , no shops around or touristy sites are all far off, as the hotel is literally situated where the Olympic park area, with the national stadium and birds nest stadium and water cube swimming arena 1 minute away.

Rooms are nice and comfortable, not complaints. Very good stay if you like a nice and quiet holiday!

  • Stayed: October 2013
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Thank AdamSaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalBC, Manager at InterContinental Beijing Beichen, responded to this reviewResponded October 16, 2013

Thank you very much for sharing this valuable facts with our travel community. What concerns location, we know that this depends on the area you would like to stay. The hotel is conveniently interconnected with the China National Convention Center (CNCC), within walking distance of Beijing International Convention Centre (BICC), which facilities MICE Groups and individual guests greatly. In addition the new subway lines are connecting the hotel with all major city destinations. We kindly suggest you to contact our professional Concierge team to get more destination infomation before next stay. . We are looking forward to have you back soon.

Distribution Marketing Manager

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Reviewed October 2, 2013

In the area of the 2008 Olympics. Adjacent to China National Convention Center (venue for the conference I attended). This is not a convenient location relative to a typical tourist or business agenda (1.5 hours to Tiananmen Square or the CBD in heavy traffic, which is most of the time), and there is very little of interest in the immediate area. Even restaurants are a long walk or a cab drive away. There is a nearby metro stop, but it's two changes of train to get downtown.

The hotel itself is very nice, with comfortable, quiet rooms that are kept immaculate. They change linens daily unless you insist they don't. The included buffet breakfast is very good, with many different selections from most any cuisine (the home-made yoghurt was excellent and unexpected). But the servers seemed very gifted at not noticing that you were asking for coffee, juice, or a refill. The onsite restaurants that I tried all provided good food (even the bar food was a cut above); the on-site Chinese restaurant is very expensive, but I have to admit that the food was exquisite.

Most of the desk staff do not speak good English, and their service needs improvement. At check-in, they told me I would have to move to a different hotel two days before my scheduled departure, despite a confirmed, prepaid reservation. When I asked to speak to the manager, I was told he was busy. When I insisted, I was told he would call me, which he never did. Ultimately, I did not have to move, because I was stubborn, but others in our group were made to move. The concierge was perfunctory. They were happy to arrange over-priced private tours from a brochure that included lots of mandatory shopping, but anything more customized was beyond either their capabilities or their interest. The service of the lobby and restaurant staff is not up to the Intercontinental brand's standard, despite the high prices. By contrast, the room attendants were cheerful, diligent, and some of them spoke better English than the desk staff.

If you need to be at the CNCC or a nearby business, this is the place. Otherwise, try somewhere nearer downtown.

Room Tip: Higher is better
  • Stayed: September 2013, traveled on business
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Thank uwman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalBC, General Manager at InterContinental Beijing Beichen, responded to this reviewResponded October 16, 2013

Thank you for taking the time to post your constructive feedback. We are delighted to know that you liked our guestroom, breakfast and food overall. We appreciate your feedback on the service attention and will focus on this area. Although we are not in the centre of Beijing, our Concierge is well in the know of providing our guests with sightseeing insights within the neighborhood and in shorter distance of the hotel, what often helps our convention and meeting guests with limited available time. We look forward to welcome you back again soon.

General Manager.

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Reviewed September 29, 2013

This is overall a very nice hotel. We signed up for The Lounge deal. We were very satisfied with this arrangement. All the young girls serving us here were so nice and helpful. We really could recommend this hotel.

  • Stayed: September 2013, traveled on business
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Thank anne-gretheamundsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalBC, Manager at InterContinental Beijing Beichen, responded to this reviewResponded October 15, 2013

Thank you for choosing to stay with InterContinental Beijing Beichen and for sharing nice feedback. We are pleased to see that you were enjoying your stay and look forward to welcoming you back.

Distribution Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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