I had an exceptional experience staying at Grand Millennium. I cannot recommend this hotel enough. When I arrived in Beijing I discovered my luggage was lost. Air China could not explain to me where this luggage was. This luggage contained all of my clothes, marketing material for my business and some very important heart medication. I was very upset about this situation but the staff handled this problem through to completion in an exceptional manner. Deborah Ma one of the managers at the hotel heard about my problem and introduced herself immediately, giving me her business card. Deborah organised for me to go to the Dr to have my medication replaced - she even sent a staff member with me to make sure that I was ok. Deborah's staff called the airline many times to try and locate my luggage. When it arrived in the middle of the night, the staff even went to get my bag from the airport!! Not having luggage for three days was dreadful but this hotel managed this situation exceptionally. I will never staff anywhere else in Beijing again. The Grand Millennium Beijing has my business for life!
- Official Description (provided by the hotel):
- Grand Millennium Beijing is located in the CBD and is part of the Millennium Hotels and Resorts. This is premium 5-star deluxe hotel. Convenient transportation for leisure and business guest. We have 521 grand and spacious guestrooms and mulitple dining options offering a variety of cuisine. For relaxation you can enjoy live entertainment at Havana (house bar). All guests have complimentary access of the award-winning Oxygen Club and swimming pool complex. All rooms have FREE high-speed broadband internet access and FREE WiFi is available through-out the entire hotel including public areas. ... more less
- Reservation Options:
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- Also Known As:
- Grand Millennium Beijing Hotel Beijing
- Grand Millennium Hotel Beijing