This hotel has all the potential to be a great hotel. It is big, modern, and convenient (close to Tsinghua University and its Science Park). But it is simply ruined by people who don't know how to manage a good hotel. The room is fine, except that the maid does not clean the room properly everyday. The furniture is new except that the mattress is so hard that I need to add 3 quits on it. The service staff answer questions with impatience. The most unbearable experience is the breakfast, which repeats the same cheap food every morning. What's worse, the plates are often empty. And the dishes are not properly cooked. My German friend, who attended the same conference at Hsinghua U, told me she didn't know what to eat, for there was not much for Westerners. I complained to the manager. Though she was nice and apologized, I am not sure if the chef can or will improve his or her cooking.
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- Also Known As:
- Wenjin Hotel Beijing