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The Westin Beijing Chaoyang
Ranked #33 of 6,448 Hotels in Beijing
Certificate of Excellence
Beijing
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Nice one!”
Reviewed November 28, 2013

Stayed here just now for a birthday treat, even we live in Beijing! The place is well known by us, as we have been here multiple times for business and work releated reasons, but never actually stayed.

We asked and were given a free upgrade to a South West Corner room. These rooms number XX05, and the higher you go, the better the view obviously. The room has plenty, I mean really plenty of natural daylight, so much so, that you might like to close the electric blinds during the daytime, as it will get quite hot inside otherwise (and its -5 C at night at present).

The room is very large, with foot massage machine, a lounger by the window, office desk single seater sofa and a large bathroom with separate shower and bath. The bath also has a small TV, so if watching movies in the bath is your thing, you in the right place.

Service was great, if not always super speedy, but we were there to relax, not in a rush. Ice delivery took about 10min, plates and knifes were brought faster. We had ordered a cake from the cake shop on the 2nd floor. It was lush and tasty. They also gave us some candles for it, nice. We also run out of drinking water and four more bottles were brought without a fuss.

The spa is undergoing some refurbishment, and maybe its good. You can still use it, but its in need of some work there. The Swimming pool is great, and not busy!

If there was room for improvement, it was the small things:
- water pressure in the bathroom is not fantastic, but sufficient.
- the windows dont open, although I imagine you could ask for a key and have them opened. In case you want to take some pictures without the glass in the way
- the showers in the spa are fitted with some bizarre electronic control system, beware! Please change these during your refurbishment there! whats wrong with a normal tap?

We asked for a late checkout as our flight was not until 18:00 and were allowed to stay until 16:00. Thanks very much, great service, nice hotel, and lucky with the room I guess (but ask for 05 room, if you want a decent south west view!

In the end we missed the breakfast, and went for the lunch buffet. You better be hungry!! It starts at 11:00 I think and we got there at 11:30 and everything was freshly done, with almost nobody else there at that point. You will not be able to taste all the different foods, as there is too much variety (unless u stay 3 hrs!)

The only disappointment there was the background music being a bit annoying, but they understood and turned it down a bit. The pasta salad at the beginning of the buffet was also tasteless, but everything else was very good.

Room Tip: choose 05 if in your price category for a great South West view
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olli G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, December 3, 2013
Dear Guest,

Thank you for rewarding us with a full score, and we're so inspired by your great compliment. At Westin, everything was designed with a better you in mind. We'll continuously work hard to keep the momentum and make sure you enjoy the same experience on your next visit.

Be well.

Hotel management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (129)
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English first
Seattle, WA
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 22, 2013

Had a great week at the Westin Chaoyang.

Hotel was spotless. staff spoke. Surprising amount of English. Taxis were always right outside. Which helped make up for the hotel being a tad out of the way. Not much you can walk too.... ATM, couple of restaurants.

Food was decent, spectacular for hotel food. The breakfast buffet had choices from around the world. That was a peasant surprise.

Make sure to arrange transportation to the hotel prior to arrival -- either through the hotel or on your own. Taxis from the airport are tough for the Westin, because it's just outside the airport zone, but not so far away that the driver will make a descent fair.

Make sure ito ask for a room away from the main road. Otherwise you are stuck looking and hearing the highway and dealing with non-stop blinking billboards even during the day.

Room Tip: Again.... Stay. High up as you can, and away from the main road.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BytownMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, November 26, 2013
Dear Guest,

It's very inspiring to read your review, we're gald to know that you have enjoyed our service and the restaurant food. Please rest assured that we'll continue to deliver the same standard and make your next visit the same memorable.

Be well.

Hotel management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 14, 2013

This is a really good hotel, maybe the best in Beijing. It has excellent service, a great breakfast buffer, large rooms and high standards overall. The lounge on top floor offers impressive views. You can also walk to Sanlitun area from the hotel.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ripperdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, November 26, 2013
Dear Guest,

We're truely humbled to be rewarded with a full score, thank you for the feedback you have provided. Please rest assured that we will continue to reach our potential and provide you the same experience on your future stay.

Be well.

Hotel management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 13, 2013

I arrived at The Westin on the evening of 8th November. I had requested for airport transfer from the hotel and while the cost of the transfer was rather steep (RMB 700, vs. RMB 76 using a taxi), it was worth it. I was met by a young man from the hotel at the aerobridge exit and he helped me navigate the immigration and luggage access across the vast and rather intimidating Beijing International Airport. He handed me over to a chauffeur-driven limo that had on-board Wi-Fi - which I could use to call my family.
On arrival at the property, I was met by a young staff who took me directly to my room where I checked-in and where she scanned my passport and visa using a hand held scanner! Gobsmacked!
The room was really big with a picture window with a view of modern Beijing: lights, cars and flyovers - which I loved, particularly in the mornings when the golden sun touched the skyscrapers with the first light.
The room has everything - including a tiny tucked away drawer with a stapler, office supplies, an eraser and a glue-stick. There is good LAN or Wi-Fi connection - but you have to pay RMB 90 for 24 hours (the Wi-Fi is free till the 5th floor - all business and conference rooms, the lobby and bar).
My stay was very comfortable - their breakfast spread needs a really BIG appetite: with a range of counters beginning with fruits and juices, European style cold cuts and cheeses, a Sushi counter, a live noodle soup and Dim Sum counter, live egg counter, an Indian selection, a Chinese and South Eastern selection and of course the British/American full-Monty. Unfortunately I couldn't do justice to the whole spread!
Room service food is on the pricier side and the Chinese food which I tried was not the best of Chinese cooking. One can get much better Sichuan food just across the street.
The neighborhood is walkable and there is a Metro station right in front of the Hotel. Shopping and eating places abound in the area and one could take a short taxi ride to nearby Santilun Mall to eat, shop and/or hang out.
We used one of their smaller conference rooms for a 2-day meeting and were served with a range of coffees and teas throughout the day. Their conference services were unobtrusive and efficient.
I would like to stay at this hotel the next time I am there.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, November 26, 2013
Dear Guest,

Thank you for taking your time to provide us such an in-depth feedback. We're glad to learn that you have enjoyed the welcome experience at the airport, the in-room check-in process, the breakfast offerings and the conference serivce. We look forward to welcoming you back again and bring you many more Westin renewing element on your next visit!

Be well.

Hotel management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 11, 2013

Very well managed hotel that shows great care and attention for platinum members - lounge facilities and food is very high quality. Upgrades to a platinum room works every time and the room is spacious, well equipped and includes a printer/scanner and an assigned fax number for the stay duration. In summary:

- Room: beautiful, spacious, clean, comfortable and relaxing
- Security: very good, key access to the elevators, lock box in room, good door security
- Bathroom: a gem, bigger than many hotels room in major cities, leaves you feeling clean
- Bed: the Westin signature ensures you have a restful sleep, high quality linen
- Restaurant: special needs for catered for in a timely and no fuss manner
- Fitness centre: excellent, very well equipped and spacious
- Language: increasing noticeably, form front door staff to restaurant…well done to mgmt.
- Value: excellent
- Location: very convenient to airport and CBD

The journey to the Westin Chaoyang starts with a pick up right at the aircraft door for those who reserve a hotel car. Escorted through the airport to the waiting car and met at the hotel door by a very friendly staff member. Check-in is done in the room for convenience. What can I say more about this extraordinary experience. Had conversations with the general manager who excels at customer service and runs a very very good operation. A special recommendation to the staff at the executive lounge for remembering my name and dietary needs after several months.

Room Tip: Outstanding - try the gym and spa.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OttVanTor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, November 26, 2013
Dear Guest,

Thank you for taking your time to provide us your feedback, we're turely humbled to be awarded with a full score in all categories! We're exciting to know that you have enjoyed the services and facilities from the airport welcome experience, guest room amenities, dining experience to the Westin Executive Club offerings. At Westin, everything is designed with a better you in mind. We hope with all the elements, it can help you to preserve wellness on your travel. Look forward to welcoming you back again!

Be well.

Hotel management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hannover
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 11, 2013

I was impressed by the Westin. We have spent 5 days for a leadership meeting, and everything was next to perfect. Nice guest rooms, wireless everywhere in the hotel, good conference rooms with very good catering, always somebody there who cared, business center next door. Room prices are appropriate, Minibar is a clear rip-off.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, November 26, 2013
Dear Guest,

Thank you for staying with us and letting us know your feedback. The team will continue to reach out to their potential and make sure your next visit will be the same memorable. We hope to see you again soon!

Be well.

Hotel management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menlo Park, California
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 5, 2013 via mobile

The hotel is located off the third ring road, about 15 minutes from Tianmen Square and government agencies, 25 minutes to the universities and 35 minutes to the airport, assuming no traffic jams, of course. The hotel is newish and, in my opinion, better than the St. Regis, Starwood's prestige hotel chain. The SPG club on the top floor is delightful with friendly and helpful staff. The only complaint is that the food, especially the buffet, is below average. But if you are in Beijing, why would you eat in your hotel anyway.

Stayed October 2013, traveled on business
Helpful?
1 Thank Frank d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this review, November 12, 2013
Dear Guest,

We appreciate your comments and we're glad that you have enjoyed your stay especially the services and facilites at the Westin Executive Club. It is a pitty that our buffet offer did not meet your expectation, and we hope we can be given another opportunity to bring you a real Westin renewal dining experience. Look forward to welcoming you back in the future!

Kind regards,

Hotel management
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Beijing Chaoyang

Property: The Westin Beijing Chaoyang
Address: No.7 East Third Ring North Road, Chaoyang District, Beijing 100027, China
Location: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Beijing
#28 Business Hotel in Beijing
#31 Luxury Hotel in Beijing
#54 Romantic Hotel in Beijing
#55 Family Hotel in Beijing
#156 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Beijing Chaoyang 5*
Number of rooms: 550
Official Description (provided by the hotel):
The Westin Beijing Chaoyang is ideally located in the heart of Beijing and only a 25-minute journey from Beijing Capital International Airport. Commercial and shopping centres are also nearby. Hotel features 550 guest rooms and suites, Westin Executive Club facilities, offers 8 entertainment and dining options, 11 meeting rooms for events of various sizes and the signature Heavenly Spa. ... more   less 
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Also Known As:
The Westin Beijing Chaoyang Hotel Beijing
Westin Beijing Chaoyang
Beijing Westin

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