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The Westin Beijing Chaoyang
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Reviews (1,457)
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Reviewed September 6, 2013

I have stayed at this hotel many times since it's opening and have always enjoyed the design, rooms, location and service. On my most recent visit (this week), it seems this hotel has reached even greater heights. The lobby seemed even fresher and sharper and the service was really outstanding. It seemed every member of staff was determined to go the extra mile. Seriously impressive.

Room Tip: Choose the corner room. Fabulous views of the city - esp night time.
  • Stayed: September 2013, traveled on business
    • Value
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Thank Odinga2804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this reviewResponded September 9, 2013

Dear Guest,

Thank you very much for staying with us at The Westin Beijing Chaoyang and rated us in such a favorable score. We are delighted to know that you are satisfied with our service and facilities. Your comments has conveyed to the team, which are inspired a lot.

We expect to welcome you back in the short future for another Westin experience.

Be well.

Hotel Management
The Westin Beijing Chaoyang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Just simply beautiful! Every corner of this hotel is inviting and welcoming the travelers. The rooms are big, well maintained and very modern. The breakfast is outstanding for people with different taste. We were surprised with the variety, taste and presentation of the food. Just outstanding!.

Room Tip: I think that all rooms are good
  • Stayed: October 2012, traveled as a couple
    • Value
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Thank hatikvah48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Hotel Management at The Westin Beijing Chaoyang, responded to this reviewResponded September 5, 2013

Dear Guest,

Thank you very much for staying with us at The Westin Beijing Chaoyang and sharing your feedback at tripadvisor.com. We appreciate your encouraging words and are very glad to know that our facilities and services have made your stay an enjoyable one. Please rest assured that we will continue to uplift our service level and make sure your future visit remains memorable.

Be Well!

Hotel management
The Westin Beijing Chaoyang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

This is a very good hotel in Beijing. The location is not bad, the rooms are spacious, the lounge has wonderful views and spreads throughout the day, and the gym/pool are huge and well equipped. It's just that service is inconsistent and needs more polishing.

Check-in:

Arrived at 12am and there were only two counters opened with 6 people in line. There were some other staff roaming around in the back, but never offered to help clear the lines by opening another counter. A little frustrating especially arriving at such a late hour. Was upgraded to a Renewal Suite for being SPG Plat. Other amenities were explained. Overall, a mediocre check-in experience.

Room:

Well equipped and quite spacious. The bathroom was huge! You can fit 5 people in the shower and there was a nice tub with a tv as well. The living room had bose equipment and there was also a massage chair next to the bed. Nothing can quite beat the Heavenly Bed. Of course, this was the highlight of the room for me. Housekeeping does a good job of keeping things clean and in good condition.

F&B:

Had breakfast at the Executive Lounge. The ambiance is great and the views were amazing. The sky was clear throughout my stay and you could see all the way down to the CCTV building. The breakfast spread was quite good for a lounge. It had everything I wanted and staff were helpful. SuperFoods RX smoothies were my favorite. Pastries were not all that fresh, but not a huge problem. The afternoon and evening spreads were all pretty decent as well.

Facilities:

The gym was well equipped. Things were cleaned down by staff and a good mix of free weights and machines were available. There was also a huge pool. Didn't use it, but it looked nice and great for lounging around or swimming laps.

Overall:

The hardware is fine, but like a lot of hotels in China, this property could use some improvements when it comes to service.

I asked for a red packet (the ones that you put money in and hand out to friends and families during chinese new year) and was told by the lounge staff that they didn't have any in the back office. They insisted that I could only purchase them at the lobby shop. I only needed one packet, and they didn't even bother checking in their office or with other staff and were adamant that the only way I could get one was to pay CNY8 to buy one and that I had to go down to the shop and pay for it. Money is not the issue, but shouldn't they try to give guests more options and help out as much as they can?

Everything else about this hotel was wonderful. Definitely worth coming back.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
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1  Thank CPA902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded August 21, 2013

Dear Guest,

We have read your comment with gratitude, thank you for taking the time and provide us the indepth feedback regarding all the different areas of your stay. It's glad to know that our facilities have satisfied you, and we have shared your comment with related department about the situation you have encountered. We look forward to welcoming you back again and let you experience the real Westin style service.

Wish you all the best!

Kind regards,

Hotel management
The Westin Beijing Chaoyang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

Elegantly appointed lobby. Wonderful breakfast buffet, and dinner buffet was excellent. The service was great and the room peaceful. They advertise free wifi. But I was charged because it is only free in the lobby. When signing in from the room there is a charge. The notice about this is in very fine print not easily found so I was surprised at check out. Great rain shower and soaking bath.

  • Stayed: July 2013, traveled as a couple
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Thank samyers48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded August 21, 2013

Dear Guest,

We have read your comment with gratitude. It's glad to learn that you have enjoyed our facilities and services, we look forward to welcoming you back on your next visit and hope to renew you with more Westin wellbeing elements.

Kind regards,

Hotel management
The Westin Beijing Chaoyang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013 via mobile

This is my fourth stay here. I have used other hotels in Beijing but the Westin is my favorite. The Westin service is excellent. It really stands out for the breakfast buffet. If you take the time to speak with the staff they remember you and genuinely look for ways to make your stay enjoyable.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Djellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded August 21, 2013

Dear Guest,

Thank you for staying with us again and sharing your feedback. We appreciate your compliment and are very glad to know that our facilities and services have made your stay an enjoyable one. Please rest assured that we will continue to uplift our service level and make sure your future visit remains the same memorable.

We wish you all the best!

Kind regards,

Hotel management
The Westin Beijing Chaoyang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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